Item not received case - eBay sided with buyer

[ebayfail]

I feel really sad about this that eBay sided with the buyer even though I provided tracking and it says delivered.. I have 100% positive feedback and this is my first not received case.

Here's what eBay has to say on their message:

You provided tracking information that shows that the item was delivered to the buyer's address. However, the buyer didn't receive it. As a courtesy, we're issuing the buyer a refund for this case. You don't need to do anything else. This case won't be included when we evaluate seller performance. Note: It may take up to 24 hours to update in your Seller Dashboard.

[ooooo.halo]

Originally Posted by ebayfail

I feel really sad about this that eBay sided with the buyer even though I provided tracking and it says delivered.. I have 100% positive feedback and this is my first not received case.

Here's what eBay has to say on their message:

You provided tracking information that shows that the item was delivered to the buyer's address. However, the buyer didn't receive it. As a courtesy, we're issuing the buyer a refund for this case. You don't need to do anything else. This case won't be included when we evaluate seller performance. Note: It may take up to 24 hours to update in your Seller Dashboard.

Quite often that happens :-)

[RosieTosie]

Originally Posted by ooooo.halo

Quite often that happens :-)

You took the words right of my mouth halo! To many times we have heard of very similar issues on accounts with perfect feedback.