another unreasonable buyer - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Platform Discussions > eBay Discussion!

eBay Discussion! EBay Forum. News, Updates, or Anything eBay is Welcome. A kind of lounge if you will.

Reply
 
Thread Tools
  #1  
Old 12-14-2008
Subscribed [VIP]
 
Join Date: Jul 2008
Posts: 62
Thanks: 8
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 91%
iTrader: (0)
Default another unreasonable buyer

I listed my shipping charge clearly.

After auction ended, the buyers sent:

"Hi there
I bid on this thought it has a free shipping. I didn't know on till this
morning. Please can you waive the shipping for me."

I replied:
"We can cancel this transaction, if you like."

Then got reply:
"No, I don't want to cancel the transaction. I just want you to waive or lower your shipping charge. So i can make a payment today."


I don't even concern about lost some money, I just do not want to get negative feedback. But this buyer seems like the tough and unreasonable buyer who will give out negative no matter whatever seller do, which every seller may meet 1 in 100 transaction.

Any good advise?

Thanks.
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 12-14-2008
yaw1800's Avatar
Executive [VIP]
 
Join Date: Aug 2008
Posts: 944
Thanks: 2
Thanked 49 Times in 41 Posts
Activity: 0%
Longevity: 90%
iTrader: (0)
Default

in this case if they do leave a negative, you can dispute it on the fact that your description is listed clearly. The buyer seems to be one whose abusing their power of the negative feedback "wand"

i got a neative on one of my best accounts this morning due to a buyer (hemlock-house)... beware of her
__________________
I’m sure. Still, a broken heart is a sign you’ve lived a full life. I pity a man who has never had his heart broken, and despair for a man who has not learned how to get over it ......
Mogul Genesis Coming Soon
Reply With Quote
  #3  
Old 12-14-2008
Jonas's Avatar
Senior Member
 
Join Date: Apr 2007
Posts: 1,958
Thanks: 5
Thanked 19 Times in 17 Posts
Activity: 0%
Longevity: 98%
iTrader: (0)
Default

pleasehelpme, you didn't put on the form "free shipping" but you stated the charge, right?

If so, you should not have backed down in the first place. It'd make the buyer not trust you.

Keep in mind, not all buyers that bug you for discounts are out to cause trouble. Some legitimately want to pay, but are just stingy and try to save all money they can.
Reply With Quote
  #4  
Old 12-14-2008
Subscribed [VIP]
Threadstarter  
 
Join Date: Jul 2008
Posts: 62
Thanks: 8
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 91%
iTrader: (0)
Default

Quote:
Originally Posted by Jonas View Post
pleasehelpme, you didn't put on the form "free shipping" but you stated the charge, right?

If so, you should not have backed down in the first place. It'd make the buyer not trust you.

Keep in mind, not all buyers that bug you for discounts are out to cause trouble. Some legitimately want to pay, but are just stingy and try to save all money they can.

I did not put "free shipping", and I listed my shipping charge clearly.

The reason I offered to cancel the transaction is I just want peace. The current ebay feedback system is unfair to sellers. I don't mind lost some money, but I just do not want get negative.

My old account was suspended because of same kind of buyers.
Reply With Quote
  #5  
Old 12-14-2008
Junior Member
 
Join Date: Dec 2008
Posts: 8
Thanks: 0
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 89%
iTrader: (0)
Default

pleasehelpme this is what you do in this case. stall the buyer for 7 days, then file a non paying buyer complaint against them. Reason being and correct me if i am wrong, but when you file a non paying buyer complaint the buyer is not allowed to leave you any feedback. This is how i handle buyers that try to play stupid.
Reply With Quote
  #6  
Old 12-15-2008
Jonas's Avatar
Senior Member
 
Join Date: Apr 2007
Posts: 1,958
Thanks: 5
Thanked 19 Times in 17 Posts
Activity: 0%
Longevity: 98%
iTrader: (0)
Default

I disagree.

First explain to your buyer clearly how shipping was stated. Mention that before a buyer confirms their bid, eBay makes them agree:

"You are agreeing to a contract -- You will enter into a legally binding contract to purchase the item from the seller. You are responsible for reading the full item listing, including the seller's instructions and accepted payment methods. Seller assumes all responsibility for listing this item."

Then explain that you offered to cancel the transaction because you just want peace and feared for your feedback -- well basically how you explained it. Then claim (whether or not true) that you only make a $1 markup on the item, you undercharge on shipping and packing already due to eBay's pressure on sellers, and if you lowered it more you'd lose money on the isale. Then by their response, this will at least tell you if they are a serious buyer who's just being stingy or else someone who bid to harass.

Before waiting for them to answer, immediately secretly file a complaint with eBay that they tried to extort free shipping. If they respond with feedback extortion, you can report that again. When they incriminate themselves a lot in email, eBay tends to remove the feedback when you submit the copies as the feedback removal reason.
Reply With Quote
  #7  
Old 12-15-2008
helpme1's Avatar
Subscribed [VIP]
 
Join Date: Sep 2007
Posts: 226
Thanks: 35
Thanked 13 Times in 13 Posts
Activity: 0%
Longevity: 96%
iTrader: (6)
Default

Yeah I think it sucks big time with the new ebay feedback system as it allows customers to jack you around more then before.
__________________
When Ebay suspends 1 get another 1 :D & keep it movin
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Busted! what should I tell the buyer?? holly eBay Discussion! 6 12-07-2008 06:59 AM
email from buyer GREMLIN eBay Discussion! 4 11-30-2008 08:07 AM
Buyer is threatening me beus eBay Discussion! 6 08-12-2008 05:01 PM
Buyer incentives? divine422 Everything Else 2 04-29-2008 08:51 PM
So, how do you get a buyer suspended? ihatebay eBay Discussion! 20 06-12-2007 11:48 AM


Aspkin Group

All times are GMT -5. The time now is 09:45 AM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58