Avoiding trouble for canceling sale after buyer paid BIN

[okay]

I posted an item at BIN obo. The item was sold off eBay at the exact same time a buyer buys and makes the payment. Whoops. Without giving the buyer some made up excuse in order to avoid pissing the buyer off then leaving neg/nuteural fb for it. Thought about telling the truth, even..but then again it just as bad as any other usual excuse.

What IS the safest bet to handle this goof mistake I made

I know the first thing to do is let the buyer know before cancelling the order and, before issuing a refund since a mutual agreement is what I am aiming for. Wasn't intentional by me by any way.

[Kristy]

Sometimes its best to take a loss so that your account can live to sell another day.

Thats the motto I live by.



Having a spotless account gives you an edge in a competitive niche.

[dealagreeproceed]

this happens from time to time. no reason to take a loss unlike what the last poster just said... Just make up a very very good excuse and refund him and be polite as possible and hope your not dealing with a crazy buyer!

[okay]

Originally Posted by dealagreeproceed

this happens from time to time. no reason to take a loss unlike what the last poster just said... Just make up a very very good excuse and refund him and be polite as possible and hope your not dealing with a crazy buyer!

That's the gist. Really no way avoiding anything...it is what it is I guess.

Fair enough I guess!
anyone's 'greatest excuse' to help me get off the hook pm me!! =)

[okay]

s Cancelling an already paid for transaction a defect for me? So do I understand is it better to ask the buyer to cancel first?

[Bunneh]

Originally Posted by okay

s Cancelling an already paid for transaction a defect for me? So do I understand is it better to ask the buyer to cancel first?

The only way to not get a defect is choosing ' buyer made a mistake or changed his mind ' option, But if the buyer reads that, it could be a negative waiting to happen.

The out of stock option will give you a defect.

Either way YOU have to send the cancellation request, not the buyer.

[okay]

Went well. Just depends on buyer experience with it. Tell the buyer to cancel it first - buyer learns/orders seller must cancel -> done.

[likefrasers]

Originally Posted by okay

I posted an item at BIN obo. The item was sold off eBay at the exact same time a buyer buys and makes the payment. Whoops. Without giving the buyer some made up excuse in order to avoid pissing the buyer off then leaving neg/nuteural fb for it. Thought about telling the truth, even..but then again it just as bad as any other usual excuse.

What IS the safest bet to handle this goof mistake I made

I know the first thing to do is let the buyer know before cancelling the order and, before issuing a refund since a mutual agreement is what I am aiming for. Wasn't intentional by me by any way.

It happens to me all the time. Usually I tell buyers that before I disptch it I find out a faulty on the items. I usually keep some real faulty item photo to send to them. And buyer usually are very happy that I tell them the issue, agree the full refund without any problem, and leave me a positive feedback.

[rsot]

Originally Posted by okay

Went well. Just depends on buyer experience with it. Tell the buyer to cancel it first - buyer learns/orders seller must cancel -> done.

He might decline - keep that in mind

[jrandleww]

Originally Posted by likefrasers

It happens to me all the time. Usually I tell buyers that before I disptch it I find out a faulty on the items. I usually keep some real faulty item photo to send to them. And buyer usually are very happy that I tell them the issue, agree the full refund without any problem, and leave me a positive feedback.

This is what I do and I offer a discount on a future order. I do cancel the order myself though and take the defect.