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Re: Seller update 2016. Time of relief
 

The rules they are proposing actually make a lot more sense. Remember Donohoe is over at PayPal now. So, eBay very well could want to make a change to stop losing sellers left and right for silly reasons. How does it help eBay to lose sellers because of postal delays beyond their control? A couple of my accounts got SLAUGHTERED last Christmas because of problems at the sorting center. So, even though I shipped within 24 hours and usually far less, I was beaten up for the problems experienced by the USPS.

PayPal was the part of eBay that was driving all of the profit growth. eBay revenues and profits have been FLAT for a long time now. So, to keep their stock price high and their investors happy, they are going to have to increase revenues and profits. And that is difficult to do while you are kicking sellers off left and right. What is their alternative? A $5 "insertion fee"? I tolerated insertion fees for awhile since most of the items I listed sold. But these days, if you have 100 items listed, you probably are NOT going to sell all of them, just a small percentage of them. So the market will not bear a lot of new fees. As expensive as it is to sell on eBay, remember, the fees used to be EVEN HIGHER! They have DECREASED their fees over the last few years as they realized it no longer made sense for people to keep listing items that were not quick sellers. And there are not enough quick selling items for them to make it up that way.

So, now it would seem that it is in eBay's own best interest to try to keep their sellers. And that is what makes me believe this is real. It does NOT mean that eBay will go back to the "anything goes" days of the late 1990's, but it no longer makes sense for them to have crackdown after crackdown on good sellers.

Re: Seller update 2016. Time of relief
 

100% agree with you Jeff.

These policies are a statement. They could have came anytime but after the split, I'm almost guarantee this was well planned out ahead of time.

I was going to write a long post like you Jeff, too tired. haha

Re: Seller update 2016. Time of relief
 

They had a similar update circa 2011, where cases opened against you wouldn't count unless eBay had to get involved. That was gone within a year. I wouldn't be surprised to see this new policy kicked to the curb in a year or two.

Re: Seller update 2016. Time of relief
 

I am in the US and received that email on all of my accounts--Come on Feb 2016!!

Re: Seller update 2016. Time of relief
 

LOL my bad solefoodbk...we posted within a minute of each other so I might have missed your post :p

Re: Seller update 2016. Time of relief
 

Bit like Amazon? I had 100% ratings on Amazon and I used to sell high value items. One customer didn't read the description properly and wanted to return the item. My amazon account was closed because of "too many defects". Wow.

Re: Seller update 2016. Time of relief
 

I hope this new seller update coming in 2016 is not to good to be true.....

Re: Seller update 2016. Time of relief
 

ebay is changing their system because well their stock is worthless. their company is dwindling........

Re: Seller update 2016. Time of relief
 

yeah the new update may seem nice but it also says maximum seller rating is 2% ebays system is very similar to amazons system but a lot more lenient.

Re: Seller update 2016. Time of relief
 

i also noticed just now that you can buy items over and over from the same seller and the feedback get counted again and again towards your account.

before 1 feedback can only count from 1 seller no matter how many times you buy items from them.


apparently ebay is starting to relax on a lot of rules....

Re: Seller update 2016. Time of relief
 

One feedback count per seven days. Always been this way.

Re: Seller update 2016. Time of relief
 

Oh this is great! great news!

Re: Seller update 2016. Time of relief
 

Absolutely GREAT news!

Re: Seller update 2016. Time of relief
 

yankee is correct - not a change

Re: Seller update 2016. Time of relief
 

Promises but hopefully is becomes true!

Re: Seller update 2016. Time of relief
 

This will certainly benefit us, sellers, big time. And be ready for the high competition especially in the high risk categories as more foofoos will be sold.

Re: Seller update 2016. Time of relief
 

So all the banned accounts will be resurfaced? no more stealth? Whats this mean more freedom for sellers?

Re: Seller update 2016. Time of relief
 

Interesting. I'm not counting my chickens though. I'll just operate as if I'm planning on getting screwed by eBay, and if they decide to not screw me, I'll consider it a pleasant surprise :D

Re: Seller update 2016. Time of relief
 

Does anyone know if the defects will affect Canadians? I do send with tracking normally unless the value is under $50.00. So if I don't send with tracking will my account be below standard and suspended? I am very confused,thanks for any help.

Re: Seller update 2016. Time of relief
 

No, for Canadian accounts to score top rated either on .ca or .com site you dont need to have a tracking at all hence it is benefitial for Canadian accounts to sell on .com site especially in the small priced market.

Late shipment rate is the time it takes for you to send the package, so if you either dont provide tracking or mark as shipped within your handling period (there is even an example on ebay how they count that handling) it will be counted as late.

And I am not sure if your tracking has to show delivery date within the promised date on ebay.

Re: Seller update 2016. Time of relief
 

So who else lost their ebay top rated status?

Re: Seller update 2016. Time of relief
 

I did. It's been really difficult trying to keep my account floating until the
new seller standards take effect.

Re: Seller update 2016. Time of relief
 

Literally all my accounts turned to Top Rated... Because even though often it didnt help my defect rate, I still resolved all issues. Now it seems to have paid off as those no longer count against me.... And believe me some are very petty cases....

Although I have noticed an uptick in people now resorting to PayPal for the scam.... Which is bad news, cause they are much more strict then ebay has ever been.

Re: Seller update 2016. Time of relief
 

One of my accounts was on the brink last week because my "late delivery" rate was sitting right on 3%. Total BS in my opinion because all of my orders are posted within 24 hours. The late deliveries were totally USPS's fault. I was able to boost sales by adding a product line and brought it up to 2.84% as of this week. :thumb:

I love and hate the new standards. With the old standards I was able to prevent or remedy most defects and maintain TRP fairly easily. But this "late delivery" thing is killing me and I have absolutely no control over it. It's going to suck if I lose my discount for the postal service's crappy service.

Re: Seller update 2016. Time of relief
 

With USA accounts if you ship with tracking, the tracking number has to show delivery before or on eBay's promised date or else it counts as a "late shipment." If you ship without tracking buyer's are now asked when they leave feedback if the shipment arrived on time, and if they say "no" it counts as a "late shipment". This means that (at least in USA, but I would imagine Canada is very similar) sellers shipping without tracking can now technically become Top Rated. But it would be very easy for them to be targeted by scammers/competitors who tell eBay the shipment arrived late.

Re: Seller update 2016. Time of relief
 

Right. I also found this link in case anyone wondering

WARNING: EBAY LINK!

http://for-business.ebay.com/sites/d...1809091444.png

Re: Seller update 2016. Time of relief
 

pardon my ignorance but what exactly was i looking at?

Re: Seller update 2016. Time of relief
 

LOL he/she made it pretty clear they were responding to me.

The chart he/she shared details eBay's new "late shipment" system, telling you what qualifies as a late shipment and what does not.

Re: Seller update 2016. Time of relief
 

My late shipment has gone up to around 1% and I have no idea why. I have to look at my tracking numbers and see if I have a scanning issue at the local PO and if it happens only with certain carriers on certain days.

Re: Seller update 2016. Time of relief
 

It may be caused by response delays if you are using Shipstation service. That is the illness of this platform and stamps.com

Also there are several glitches with this new metrics.
The one I've noticed was related to an unauthorized purchase with paypal.

For example you've sold a product on ebay. You didn't ship product yet. In several hours an unauthorized transaction pops-up with PayPal.

They ask you to cancel your transaction if you didn't ship a product.

You cancel it on PayPal...but... it is marked as "Canceled by Seller" in Ebay Defects Metrics.

You do not expect this to influence anything...but... recently I had 3 similar cases.. and all of them affected my metrics.. Considering the fact that "canceled by seller" is one of the main indicators - that should be handled on time.

Ebay removes these defects easily if you contact seller support, but still it's better to double-check.