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Seller update 2016. Time of relief
 

Just received this message:

As eBay turns 20, I’m pleased to share an important update with you. We’re introducing a number of positive changes to selling on eBay—changes which we hope will help you grow your business.

Coming early next year: Simpler, more objective seller standards

Starting February 20, 2016, seller performance will be measured by two key metrics:

Defect rate: A new simplified defect rate will include just seller-cancelled transactions and cases that are closed without seller resolution. The following will no longer impact your defect rate:
Buyer feedback, including negative and neutral
Detailed seller ratings (DSRs)
Returns requests that are successfully resolved with your buyer
Items not received requests that have been successfully resolved with your buyer
On-time shipping: A new metric will be used to measure whether you shipped or delivered your item on time based on tracking information when available.

Thoughts?

Re: Seller update 2016. Time of relief
 

Sounds great!
kinda back to the old system of 4-5 years ago.

Problem is the foofoo sellers have it easier now.

What I find interesting is that I have NOT had this email. Just a 20% off for 20 items for celebrating 20 years lol

Re: Seller update 2016. Time of relief
 

If thats the case, life will be super easy. Hope UK gets the same change.

Super easy, as every single case can be handled with a simple "just take the money and the item, I apologise and you are always in the risht, as a customer" approach.

Surely theres a catch somewhere? If not, I'd like to get my original account reinstated because I got suspended because of defect % that wouldn't apply under new rules. If they'd do it, they'd get many million people back and selling more with more certainty.

Re: Seller update 2016. Time of relief
 

This is strange,sounds like a Canadian thing.

The way the US information/email was deciphered on the UK ebay community board was actually shown, once the small print had been evaluated, was that it was actually becominng FAR worse, and that TRS levels are now going from 2% to 0.5% amongst other terrible changes.

Re: Seller update 2016. Time of relief
 

and you were all laughing at me a week ago... (;

Re: Seller update 2016. Time of relief
 

@WhatsUpWhatsUp - yes you did make a thread about this.

Interesting - lets see it implemented before we all start shooting our bolt.

Re: Seller update 2016. Time of relief
 

It can be true.

I had several eBay customer service telling me that new changes are coming.
If this is true.....then what a relief.


And what a shame after millions losing thier accounts over this DSR rating.

Re: Seller update 2016. Time of relief
 

Now this would be awesome, if this rolls out everywhere, would probably be one of the best updates I've seen in a long time!

Re: Seller update 2016. Time of relief
 

No, I know I'm getting ahead of myself. This is only for Canada and US so far but a valuable tool is the Reddit eBay section. A lot of eBay and PayPal employees go on and talk about stuff. Surprised nobody mentioned it. It's not like this forum (it's kind of hostile over on it) but I just watch over... take notes... see what they are talking about...

Re: Seller update 2016. Time of relief
 

I got the email on all my stealths and I'm USA!

This is AMAZINGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGG

Re: Seller update 2016. Time of relief
 

I have not seen a USA update yet. Has anyone else?

Re: Seller update 2016. Time of relief
 

Any US seller receive this email??

Re: Seller update 2016. Time of relief
 

Am I invisible? lol....

I just posted I got it for mine...3 stealths did at least

Re: Seller update 2016. Time of relief
 

I haven't seen it yet, probably coming soon.

Re: Seller update 2016. Time of relief
 

Ummm well, not it was not showing.

Mine just came through.
I have to read the details.

Re: Seller update 2016. Time of relief
 

I haven't read everything but its ALOT of changes. How do we NOT succeed on eBay now?

No excuses.

:nono:

Wheres Paypal with theres?? haha

Re: Seller update 2016. Time of relief
 

I see open reigns for good foofoo sellers though. So it depends on what you are selling. It may be harder to separate from the poor sellers who can handle cases compared to offering good service and goods.

This may sound bad, but with this sort of thing, I would create a few very large accounts and sell huge volumes with little customer service. Just focus of transactions and handling cases as they occur. Back to 2010 all over again.

Aggressive sellers will make bank and everyone else picks up the scraps.
It is great for half my business.

Re: Seller update 2016. Time of relief
 

WARNING EBAY LINK

http://community.ebay.co.uk/t5/Busin...98549#U4398549

Re: Seller update 2016. Time of relief
 

remain calm people...:spy:

Re: Seller update 2016. Time of relief
 

I haven't been into eBay for YEARS so I don't know how did you guys handle it before certain rule changes but if those changes were to happen to UK accounts as well, I'd just have 1-3 high, high limit accounts and just do what you've just mentioned. Just sell, sell sell and go at it and if I do have any cases opened, just throw money at the problem and keep on grinding.

Considering I get 1 case in 1500 items roughly nowadays I'm all good. At the moment the rules don't really choke my business and I'm not into foofoo stock either, so both sets of rules would work for me.
On paper, the "just sort the cases between yourselves before we do anything" approach seems to be easier to handle.

TSR? Meh, I've not noticed a big change in my sales with it or not anyway so I couldn't care less if they have it at 2% or 0.5%

Postage time, expected delivery time? Easy, set the shipping time 3 days but actually send it same day/next day and let it be a good surprise for a customer- I do it now already and I've noticed that people leave lovely feedbacks, they are happier.

We'll see what happens over here in the UK, most likely UK will get a change as well- I can't see them changing rest of the world and leave UK as it is now.

Re: Seller update 2016. Time of relief
 

Ours is expected in a few days is what i am reading in other places

But to me it still looks like they are meddling in things they know nothing about such as postage.
I post all items same day or next day if I think it is for the best or not as the system we have now demands it. so how much you betting they still demand it and then dock my account for delays.

Why can't they just ask the people that actually use their system what changes are needed?

Re: Seller update 2016. Time of relief
 

good news!

Re: Seller update 2016. Time of relief
 

redditttttttttt

Re: Seller update 2016. Time of relief
 

Got the same mail. Sounds brilliant. Will help a lot against cases when there are issues that were actually resolved. In a current setup, sellers can actually do nothing, if the case is opened, it is already a defect, and a seller can just send a refund and forget about the buyer, instead of trying to help him, as the damage to the acc is the same in either ways.

Re: Seller update 2016. Time of relief
 

Got mine 2015 FALL SELLER UPDATE letter today. I guess it is really happening.

Re: Seller update 2016. Time of relief
 

So I just got this same email yesterday on one of my Australian accounts. I haven't checked the others yet. But looks like its going to be site wide!

Re: Seller update 2016. Time of relief
 

Someone up there was actually able to grow a brain. Surprisingly.

Re: Seller update 2016. Time of relief
 

Maybe the ebay founder started smoking the green xD

Re: Seller update 2016. Time of relief
 

That would make him more paranoid would it not?

:FF:

Re: Seller update 2016. Time of relief
 

Hell nah. That shizit cures tight ass syndrome .

Re: Seller update 2016. Time of relief
 

Why do they gotta wait for this holiday season to pass though?

I wish it was THIS fall not next winter. Its good though and hopefully they keep it up, obviously they had this planned I'm assuming prior to the split.

Re: Seller update 2016. Time of relief
 

Negative buyer feedback hmm

Re: Seller update 2016. Time of relief
 

i got mine this morning in all my stelth accounts seems its coming very soon to the uk

Re: Seller update 2016. Time of relief
 

UK got this message yesterday, one from PayPal last week about their planned updates, don't think noticed anyone mentioning that one.

Re: Seller update 2016. Time of relief
 

Wait what is the paypal update about!?

Re: Seller update 2016. Time of relief
 

Does this apply to accounts with registration address in Hong Kong but only sell on the eBay U.S. website?

Re: Seller update 2016. Time of relief
 

February 2016? Wish they started today

Re: Seller update 2016. Time of relief
 

From past experience-whenever there is an update announced by eB it usually mean a downgrade for sellers. :ballchain: So I won't be so eager for the new update until they release all of the fine print.

Re: Seller update 2016. Time of relief
 

I guess this kindo works out well for stealth community. 1000s of genuine people lost their account because of ebay's bull**** rules and now they cant sell. Therefore we face less competition now and get to go back to the old system. Haha game theory suggests we won.

Re: Seller update 2016. Time of relief
 

The things they are changing are black & white. Its either getting changed or not....