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  #1  
Old 01-13-2009
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Default What would you do in this situation?

I sold an item yesterday to a high bidder. I didnt receive a payment so the next day I checked the email for that seller account. I got a message from the high bidder saying they didnt think they were going to win and asked if they have to pay.

I simply replied that bidding is a legally binding contract and asked when I should expect payment.

Later that day I noticed my feedback went down one. It was that same bidder! I thought they just left it and decided not to pay. So I log in to reply to the feedback and notice I have a new payment from that same bidder.

Why on earth would you pay for the item, and immediately give a negative feedback for it before they even get it? They only said "this wasnt good". This isnt a $2 or $3 item either, theres some money involved.

So right now, Im asking people here what would they do in this situation? The accounts fully disposable, but Id like to keep it considering theres no warnings or anything on it.
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Old 01-13-2009
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Personally...

I would call them at home. Put on your BEST Happy Face and try to have a real conversation with them. Be pleasant and curtious. And try to talk things out. Let them know you are a real person and not just a business.

I call my customers all the time, seems to help quite a bit on certain situations. All my DSR's are at 5.0 on my stealth account.

Then if you can swing things your way, use the feedback removal link...

http://feedback.ebay.com/ws/eBayISAP...edbackInitiate
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Old 01-13-2009
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I cant seem to find their phone number. I did a whitepages, yahoo people search, and even intellius. Thats the first.

Ill try messaging them and see where that goes.
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Old 01-13-2009
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usually when you click "view order details" on ebay there phone number is usually under their address. Buyer's dont have to list their phone number though right?
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Old 01-13-2009
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WOW...

I thought everyone new this trick!

eBay Search: Find Contact Information

Just fill that out and Ebay will email you their phone number.
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Old 01-13-2009
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have you checked their ebay profile?
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Old 01-13-2009
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Yeah I checked their ebay profile, order details, paypal details, whitepages, yahoo, intellius.

Ill try requesting their information through that link. Thanks!
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Old 01-13-2009
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Well I just got their phone number and address associated with the buyer account. They must have just moved. It was across the country! Ill try giving them a call.
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Old 01-13-2009
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If I have an item with a second bid from a buyer, I get their details at once. I make sure then I get no bad surprises. Allows me better control
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Old 01-16-2009
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I requested the information and called the number. Apparently the guy let his brother use the account to buy things while he was away on military duty. Anyways, he relayed the message to his brother and the next morning I woke up to a nice 100% feedback again.

Thanks everyone for all your help
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