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A reminder not to ever call eBay
 

On my real account I called to speak with a technician about an issue I was experiencing with the interface. That was worked out.

About 45 minutes later I received a call from eBay, telling me they would be restricting my account because there were too many cases open.

A week previously my account was suspended for being under 18, my listings were taken down and all my sales were removed. Of course, I am not under 18 and this was just a completely random suspension. About 30 cases were opened in a period of 3 days after that suspension even though I had it removed within 12 hours. I respond to the cases with a few hours of buyers messaging me so I have 0 awaiting my action almost always, and about 20 awaiting buyers action.

After being told they would be restricting my account, I explained the situation last week. The representative apologized and told me that because this was a unacceptable mistake on eBays end he would definitely NOT be restricting my account. I hung up.

12 hours later my account was restricted without notice.

Re: A reminder not to ever call eBay
 

He probably decided not to suspend you personally, then you got hit with an automated suspension. That really sucks..

A lot of people around here are huge fans of calling eBay. I guess it depends on the situation though.

Anyway, really sorry to hear that. Hopefully you have backups?

Re: A reminder not to ever call eBay
 

I haven't built back ups yet that can handle quantities of 20-30 orders of day ranging in the $600 range. Those are going to take at least 3-4 months to build although I have about 10 I am selling on. I am definitely working on my stealth today because it definitely needs more attention paid to it.

I am calling in tonight to try to get it resolved after I fulfill all my outstanding orders so whoever I talk to has no outstanding issues they can point to but the 20 open cases that have been awaiting buyers responses for 3-4 days.

Re: A reminder not to ever call eBay
 

This matter will get resolves since it was an error on their part

Re: A reminder not to ever call eBay
 

Haha, it would be nice if it were that easy Kristy.. Most of the time eBay would not look past the 20 cases, even if they were caused by an unjustified suspension. They're too busy to look into details like that. In my opinion OP's account is toast.. but we shall see.

@OP - 20 cases for $600 items? I hope they don't all demand refunds since the listing was removed. You'll probably get at least 3 or 4 people wanting their money back. Some eBay buyers view a listing removal as a chance to capitalize.

Anyway good luck resolving all of that and calling in. It's possible!

Re: A reminder not to ever call eBay
 

About 15 of those 20 cases were delivered and only opened because the buyers saw their opportunity to get their money back with my suspension. The others I lost access to their details because of the suspension.

Oh, to make things worse, I am providing a service (not a problem according to eBay policy, but nonetheless a service)

Re: A reminder not to ever call eBay
 

Not a given.

Never trust ebay. Gven what the OP said about his selling plan, possibly remote.

:deadhorse:

Re: A reminder not to ever call eBay
 

I didn't think you were allowed to sell services of any kind on eBay. How do you provide a tracking number for a service?

You could possibly resolve the cases which you "lost access to" by retrieving the buyers' information in Paypal. In the past when I've had listings removed I've had to refer to the P/P transaction to get the shipping address. Then I'll upload tracking info to P/P, since it can't be done in eBay once the listing is gone.

Re: A reminder not to ever call eBay
 

If you followed the forum from the beginning, you wouldn't have to post this in the first place.

Re: A reminder not to ever call eBay
 

OP is failing in customer service, blames "scam buyers" and then makes the assumption that "calling eBay" is why his account was suspended.

OP: It doesn't matter "why" 20+ cases were opened in 3 days. ANYONE, eBay, Amazon, hell, freaking iOffer, seeing 20+ cases in 3 days is going to suspend your account. They have bots that pick up on this activity....some random rep didn't just suspend you after discussing "technical issues". Your account was already flagged, the phone call simply happened around the same time.

I suggest you look into your customer service, delivery of orders, and/or products offered....in this case, eBay isn't at fault....you are.

Re: A reminder not to ever call eBay
 

Suggest you read the forums and learn from others.

http://www.aspkin.com/forums/ebay-di...ay-search.html

Re: A reminder not to ever call eBay
 

Think you might have scanned over my post and missed the part about eBays original suspension which caused the 20 cases, not my customer service.

I have been in this game for over 3 years, I don't need any more advice, my objective is to offer a little help to newbies to the forum. I am gald I was able to do this with this post.

Re: A reminder not to ever call eBay
 

Makes no difference what caused those cases. At least not to ebay.
And no that phone call was not the reason for the suspension as others have noted. The account never stood a chance given the circumstances.
Just cut your losses and move on. That's the whole point of stealth. You DID have backup accounts ready to go right?

Re: A reminder not to ever call eBay
 

Anyone who has been under a rock for the past 6 months:

slokor was my BIGGEST critic and the most adamant fanatic about NEVER calling eBay in recent past.

Him agreeing with me is akin to the NSA giving up spying.

OP: You're an idiot. You did SOMETHING shady to tip off eBay. They didn't suspend you because you called them. :spy: :deadhorse: :rip:

Re: A reminder not to ever call eBay
 

I have got the same problems, the same lesson for me, never call ebay if there is way to solve problems without call i would just go on..

Re: A reminder not to ever call eBay
 

it is ok to call them on a stealth account right

Re: A reminder not to ever call eBay
 

WTF did all you high and mighty long-time members jump on OP's ass for? You guys have obviously misread the OP's original post. He wasn't asking a question, or trying to start an argument, he was just sharing his experience. Regardless of how "shady" his selling practices are, none of your posts help at all...

Re: A reminder not to ever call eBay
 

Because he's posting blatantly FALSE and MISLEADING INFO!

It would no different if I was using my cell phone to tether for internet, then I got suspended, and said: "HEY! NOBODY USE CELL PHONE TETHERING, YOUR ACCOUNT WILL BE SUSPENDED!"

Of course, this is bull****. But several people might believe me, and thus go on not to use a very valuable tool, simply because I blamed my own stupidity on something else.

Here's a very recent thread where members with a LOT more knowledge and experience agree: Calling eBay does NOT result in account suspension.

http://www.aspkin.com/forums/ebay-di...ay-search.html

Re: A reminder not to ever call eBay
 

I was thinking the same thing: This is why I never believe anyone when they say it wasnt their fault for suspension. 20 cases open yet he feels calling ebay was the reason. 20 cases is A LOT even for a month. Get a handle on your sales. Good luck

Re: A reminder not to ever call eBay
 

Wow some really jumped up nasty internet warriors on this thread! Directly insulting the OP and calling him an idiot for sharing his experience and thoughts, that's really cool...

Re: A reminder not to ever call eBay
 

He's not an idiot for posting experiences, he's an idiot for drawing incorrect conclusions based on zero evidence. :tears: :violin:

Re: A reminder not to ever call eBay
 

OK looking at the original question, overall would you say it is better to communicate with ebay via a phonecall or by email?

Re: A reminder not to ever call eBay
 

I have never emailed eBay once in my life.

Based on forum accounts, emailing them is a circle jerk.

Re: A reminder not to ever call eBay
 

Ok but the thing is if you have issues with your account its YOUR FAULT.

We who call in know what we are doing. People who suggest calling in typically say you should only call in if you know what your doing. It's kinda common sense if your account is not in good shape you shouldn't call in.....

You can't really blame eBay when your bringing attention to yourself by calling in.

Re: A reminder not to ever call eBay
 

LMAO.

I need not respond to this, you already got it covered haha.

This is actually the correct reason why you were suspended. It's true if you have that many cases why in the world would they not suspend you? If you owned a business and someone below you had 20 problems in 3 days what would you do?

:attention:

Thank you GOA.

SIDE NOTE:

Ebay is run by bots so yes REGARDLESS of why you got 20 cases means nothing to them. When you get that many cases in that short of time frame the bots will suspend you and reps can't do anything once that happens, usually.

Ebay and Paypal are run by bots. It would be impossible for humans to monitor every account this is why its very easy to work both companies via stealth.

Re: A reminder not to ever call eBay
 

sounds shady....what service can you be offering on ebay that 20-30 people a day will pay 6 bills for? Sounds like op was playing with fire, and ended up burning himself. Don't blame ebay, Blame yourself.

Re: A reminder not to ever call eBay
 

So, there were cases opened, loads of them?

Re: A reminder not to ever call eBay
 

I had an issue not long ago that Post improperly scanned all shipments as delivered. I had to be proactive very quickly. I had to figure-out which packages was incorrectly scanned and contacted each and every buyer to explain the situation. This was approx. 60packages. Only one person opened a case, they claimed they never got my messages.

It could have easily been 60 cases.

So yes sometimes (often) it is not our fault, however you have to play the cards dealt and that is big difference between good, bad and ok ways to run a business.

Re: A reminder not to ever call eBay
 

I didn't know this thread was still alive. OP has been gone for days.

GOA, I know you're a helpful forum member and all, but you are conceited and you are a dick. Insulting forum members is against the rules :nono: :nono: , and I still insist you contributed nothing to this thread. People come here looking for advice or to discuss things. Not to be shut down by a know-it-all. There will always be proponents of calling in and not calling in. Just because you support calling does not mean those who don't call are morons. I know this is your agenda and you very fiercely promote your agenda. But stop talking down to people, man (woman?). Your arrogance is disgusting.

I understand he was selling services which is prohibited and that's likely the underlying cause of his suspension. But who cares? What he sells is his business and he was sharing his experience. He did not ask to be criticized, he didn't ask why he was suspended, hell, he didn't ask anything at all.

Re: A reminder not to ever call eBay
 

[quote=phaz0rz;723692]
I'd rather be rude and right than nice and wrong.

I've contributed accurate information.

OPs title says "NEVER CALL EBAY". This is bad advice....obviously OP wasn't looking to "discuss". He was preaching bad info.

No, but giving bad advice based on faulty assumptions is stupid.

You obviously haven't been around long if you don't know my gender....lol. There was a BIG stir regarding a video I posted about 6 months ago.

When you post a thread with false info, people aren't going to pat you on the head and tell you you're a good boy. That's how misinformation gets spread. Obviously OP couldn't deal with the heat---he left. That's fine, better off without him.

Re: A reminder not to ever call eBay
 

Exactly but since WE are the sellers WE are responsible.

Just like any profession if a employee under a boss does perform who does the bosses boss get mad at? The boss is the one responsible for the person under him/her to perform up to standard. It sucks because in some cases like what you said it may be something out of our control like a postal error.

BUT

We all at least should know by now eBay is run by bots. So if you sell on eBay and know this before hand you can't complain if its bites you down the line. Obviously YOU were smart and proactive before it affected your account. Not saying OP wasn't proactive but you get out of eBay what you put in.

Re: A reminder not to ever call eBay
 

play within rules, stop complaining!

Re: A reminder not to ever call eBay
 

Update on this one,

A total of 40 cases were opened for items I had not shipped before the suspension.

I was reinstated. Access lasted one week then I was suspended for the open cases.

Appealed.

Reinstated again. Lasted roughly 2 weeks. Then again suspended for the cases.

Appealed --- Reinstated.

Suspended again over the previous few days. Am told this time they are removing the cases and will then have me appeal so it does not happen again.

Whatever, I am on to 2 other accounts.

Re: A reminder not to ever call eBay
 

The zero hero does it again...

Re: A reminder not to ever call eBay
 

So, basically, what you're saying is.....

You were told at least 3 separate times by 3 separate reps that you were suspended for open cases. In other words, it had NOTHING to do with calling eBay, your age, or whatever other BS story you gave us in the beginning. It fell entirely on YOUR shoulders, from a mistake YOU made.

Lesson to be learned? Don't go believing everything some hysterical newbie posts. :ranger:

Re: A reminder not to ever call eBay
 

Don't go believing everything some hysterical newbie posts

To be fair I thought that this was one of the purposes of this site. A number of newbies myself included were both frustrated and perplexed when we arrived here.

I don't normally post on here or react to such things but there appears to be a real resentment of newbies on here. Remember probably 95% of the forum was suspended or limited once???

It's not a democracy it's an autocracy challenge the "old regime" and they get very defensive.

A newbie asks a question or tries to find out information to assist them and they are treated like a moron.

If I ever had the unfortunate experience to meet one of the "god squad" of this forum I'm pretty sure we'd fall out very quickly.

People are different and we should all get on not slate people without apparent provocation.

Newbies can input wise words as much as old heads. We are all here to learn from one another aren't we?

We're all fighting the same battle after all from different directions

If anyone has a problem with this message please PM me. I'm not airing dirty laundry in public. If there was a problem with OP's comments it should have been silenced at source not turned into a witch hunt.

That's my fourpenneth Happy New Year to all by the way.

Re: A reminder not to ever call eBay
 

If you can back up your statements with FACTS, and you stand your ground long enough, the "old regime" collapses in front of you. Don't believe me? Check my oldest posts. Not 3 months ago, calling eBay was basically considered the same as willingly going to Syria to try and preach Christianity, aka suicide.


No, when a newbie comes out PREACHING "facts" about something they have NO EXPERIENCE with, they are treated like a moron. Read the OP's post before defending him.


Again, read OP's post. He wasn't asking a question, he was spreading FALSE and dangerous info. If no one replied correcting him, how many would be mislead to think calling eBay is going to kill your account?


Witch hunt? What are you talking about? :suspicious: :doh:

Re: A reminder not to ever call eBay
 

They are complete idiots ( People ) it's best not to talk to anyone and just move to a new account.

Re: A reminder not to ever call eBay
 

Yikes!
I call ebay and paypal daily. I would have to give up mega accounts to never call in and move along. Many people would loose jobs and my vendors would not get paid. Mortgages would be defaulted and investors would loose money.

Basically what I am saying is, if you have to call ebay, then you have to call ebay.

This mentality is like saying that if you would just switch banks if you had to call or stop in or move out of an apartment or home because of a leaky toliet or squeaky door. Or buy a new car because the oil light comes on.

Re: A reminder not to ever call eBay
 

Right, and if you're like me who never calls eBay just do it, don't preach it