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Having Defects Removed?
 

Buyer opened a case stating I only sent part of his order....after a long response back to him, he cancelled his case. I still have a defect for this. Can it be removed? If so, how?

Re: Having Defects Removed?
 

I don't think you can.

Usually you have to "appeal" to win the case, in eBay's eyes at least. The run everything by bots so unless you speak with a manager probably no. It can be done, but the chances are slim, imho..

This is why its a good thing they are changing the defect system. I didn't try all that hard to get it removed but I had a defect last year from a buyer who opened a case I think 5 days after payment "Item not Received" or course it got delivered that same day.

Re: Having Defects Removed?
 

You can appeal, and thell them that no any evidences from the buyer were received, so you assume the buyer is a scammer, so they will side with you.

Re: Having Defects Removed?
 

But if it got closed by the buyer its closed meaning HE/SHE chose to close it.

What's to appeal?

Nothing..

You can't just appeal a defect directly. You have to appeal the case that it resulted from the defect. If the case closes by the buyer unless something has changed recently you can't appeal it. I haven't had this happen recently so I guess I could be wrong..

Re: Having Defects Removed?
 

What happened was this piece of sh*t had 0 feedback. My dumb ass made the mistake of accepting his offer on a lot of 3 items. He received it...SIGNED FOR IT. Waited around 10 hours, then filed a case saying that I only sent 1 of the items instead of all 3. I wrote out a VERY lengthy response, and within 20 minutes he closed the "return". I then did a user contact info request, got his number and all that....then he sends me a message saying that he "mistakenly" opened a case. YEA RIGHT! This was a few months ago. I've had a defect for it ever since...even though he was the one that closed his own return!

Re: Having Defects Removed?
 

Its stupid but you gotta keep it movin.

I just added a EIN to one of my stronger accounts and I love the flexibility. It's great to have strong stealths along with throwaways. You can sell more (obviously) but when you have a stupid defect like yours its easy to gain alot of quick sales without the 200/20000 limitation which offsets the defect.

Re: Having Defects Removed?
 

I wouldn't recommend it either. Bots will not be helpful