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Old 01-31-2016
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Default Buyer Says Item Wasn't Delivered...Tracking Shows Delivered. Who Does Ebay Side With?

Sold an item, about 70 bucks after shipping. Printed shipping from ebay directly, as always. Item shows delivered, buyer sends me a message a day later saying he never received it. He has not opened a case yet. Should be open a case for this, who will ebay side with? Since I printed the label directly from ebay and it provided his address, and shows as delivered...I would think they would side with me. But knowing how ebay is these days, they may side with the buyer. Anyone had this happen recently?
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Old 01-31-2016
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Default Re: Buyer Says Item Wasn't Delivered...Tracking Shows Delivered. Who Does Ebay Side W

In my experience when this happens the buyer is usually honest and hasn't gotten the package... it's not completely uncommon for the USPS to deliver to the wrong address (I just got someone else's package today lol)

I tell the buyer to please wait a few days for the package to show up, and to inquire with USPS that a package is missing and suspect it to have been delivered to the wrong address, usually it shows up a day or two later for them.

In the 1 incident that it escalated to ebay, they sided with me... this was nearly 4 years ago though.

eBay can see your communication with this buyer, so be extra helpful and try your best... you should win if they escalate.
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Old 01-31-2016
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Default Re: Buyer Says Item Wasn't Delivered...Tracking Shows Delivered. Who Does Ebay Side W

You should be good.
One thing to do though is contact the carrier, report the issue. Sometimes a miss delivery happens and can be fixed. As the buyer to check, front porch, back porch, etc...also.
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Old 01-31-2016
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Default Re: Buyer Says Item Wasn't Delivered...Tracking Shows Delivered. Who Does Ebay Side W

Who is eBay supposed to side with? or who will they side with? are two entirely different things. Good luck.
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Old 01-31-2016
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Default Re: Buyer Says Item Wasn't Delivered...Tracking Shows Delivered. Who Does Ebay Side W

Happened to me recently, ebay refunded the buyer out their own pockets.
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Old 01-31-2016
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Default Re: Buyer Says Item Wasn't Delivered...Tracking Shows Delivered. Who Does Ebay Side W

I get this on a weekly basis. Let it ride. Package will show up or the moron will find it themselves.

I've gotten at least hundreds, if not thousands of these BS complaints, yet, in my own personal life, USPS has not once ever NOT delivered my packages when they say they are delivered via tracking. That includes all of my international shipments.

USPS may be slow, but they're not out there sca.mming people 24/7. The world is just full of too many jacka$$es who need to stay off the internet permanently.
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Old 01-31-2016
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Default Re: Buyer Says Item Wasn't Delivered...Tracking Shows Delivered. Who Does Ebay Side W

Make sure you have uploaded the tracking to the item on ebay so they can see it's delivered. The buyer will not be able to open an 'item not received' case very easily. They will have to call ebay to do it and they probably won't open it for them. They do sometimes as a courtesy, refund the buyer. Depends on the representative and the buyer's history.

They can try to go through paypal but if tracking shows delivered, they usually direct the buyer to file a claim with the shipping company. IF they paid with a credit card, they can file a chargeback.
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