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Re: When a buyer claims what you sold them is "phake"
 

That's because you fight via eBays case center....I CALL and talk to a live HUMAN BEING.

The outsourced Indian reps don't know their butt from a hole in the ground...you need to talk ON THE PHONE with an AMERICAN REP. Explain the situation, you use certain terms and quote their own rules to them...

If you're just another #, of course you'll lose cases. But I'm a person, and I don't get treated like another #. Because I'm not afraid to make my case "in person" (not literally, but you get my point.)

Also, it's not about the $$$$. Some things are more important than money. Everytime you refund someone you know is scamming you, you're making it that much harder on the next seller he buys from.

Re: When a buyer claims what you sold them is "phake"
 

Just to expand off GOA...

When you hit the button "escalate case as seller" or you let the buyer escalate it a computer is generating the results. In other words its only going off data. This is why sellers 99.99% loose if you let the computer generate the results.

If I were eBay I'd do the same thing. If the seller can't or doesn't feel its necessary to spend the extra 5-10 minutes to call in then in all reality you should loose the case. Its the lazy choice to let the computer generate the result, and your basically asking to loose EVERY case.

Its not good enough excuse to say you aren't good at communication either. Your choosing to be a seller on eBay's platform. Communication is apart of business. If you can't communicate it is IMPOSSIBLE to grow a business.

I don't see why you guys act like $175 is chump change?

It's okay to act a certain way on the internet but I guarantee if you can throw away $175 then you either are a millionaire or flat out lying. Sure I know certain things are simply a "cost of doing business" but if you have someone clearly taking advantage of you, its not "cost of doing business", that's the easy way out.

This is really the reason why some of us face this problem. Because some sellers on eBay bend over backwards for even the dumbest complaint. To me its worth it, maybe not to you. But for all you who complain about buyers doing this crap, this is EXACTLY why. :croc:

Re: When a buyer claims what you sold them is "phake"
 

To clarify my point, I will fight tooth and nail over $10 IF I know someone is trying to SCAM me.

On the other hand, if I SCREWED UP, I will often just refund the buyer and eat the loss, because it is a customer service issue, NOT a fraud issue.

In the case solefoodbk describes, the buyer is trying to get the item for free. I don't believe that these things are a "one time only" deal, I think people who engage in this behavior do so willingly and repeatedly. And if more than half the sellers they pull it on just issue a refund without so much as a finger lifted in protest, honestly, can you blame them for stealing from you?

If you're so lazy as to not lock your car when you leave it outside, don't be angry when you find the valuables you left inside are gone when you return.

I don't believe in making a big deal out of everything, but in cases where I am 100% certain the buyer is attempting to defraud me, I WILL win, and they will NOT get any money back.

If you want to let them get away with theft, that's fine, it's YOUR money. But next time you're feeling charitable, just PM me and I'll give you one of my PayPal emails. You can send the money to me instead. I promise I'll make better use of it.

Re: When a buyer claims what you sold them is "phake"
 

Ghost of Amazon....I see a new career path for you! Be me!! Call PayPal & be me. What's your hourly rate? :) PP puts me on hold...then disconnect.

Re: When a buyer claims what you sold them is "phake"
 

I don't really bother with PayPal. If an account gets limited, I create a new one and attach it to the affected eBay account. Much more productive use of time IMO.

Re: When a buyer claims what you sold them is "phake"
 

So this is a good idea now? No issues with linking?

Why would anyone provide an EIN/SSN and pay taxes if you can just switch to a new Paypal every time you get tax limited?

Re: When a buyer claims what you sold them is "phake"
 

Of course you are linked. And it does carry a risk. But in my PERSONAL EXPERIENCE, having a PayPal account get limited is NOT the same as an eBay account being limited, i.e. they aren't as strict about new account openings. Keep in mind, I don't rip PayPal off, so they aren't losing any money letting me open new accounts. *I PERSONALLY* haven't had issues with it.

That said, MANY members HAVE, so I would not advise using this as a default strategy. It works for me. For me, it's just easier and a faster to make a new PayPal account when one is limited.

I also never provide EIN or SSN to PayPal. But that's another story.