eBay switching strategies: Will be focusing on smaller sellers, not retail giants...

[james13v]

Originally Posted by GhostOfAmazon

I've said it before and I'll say it again: Maintaining TRS isn't worth it anymore.

It's not so much the 20% I'm concerned about, as that doesn't add up to TOO much in the end. But, now if someone puts in a return for any reason, that money is automatically held. My listings aren't showing up on top anymore. People don't see the top rated status icon either. , I know.

[GhostOfAmazon]

Originally Posted by james13v

It's not so much the 20% I'm concerned about, as that doesn't add up to TOO much in the end. But, now if someone puts in a return for any reason, that money is automatically held. My listings aren't showing up on top anymore. People don't see the top rated status icon either. , I know.

Honestly, I think people don't really give a crap about TRS anymore. Those who are REALLY concerned about quality and service shop at Amazon. That's just a fact. eBay is where the bargain hunters go.

[yankee]

I can say that ebay has new programs for newer seller that have volume potential. I have been working directly with ebay the past couple months on two on my EIN accounts(also in my real name) Big selling limits, free listings, cases/claims/violations/requests all dont count against you and you have several days to work through them with ebay. Items DO NOT GET REMOVED. Ebay calls you and discusses your plan.

The bad, you have to talk to ebay daily. You get a special rep and a separate contact number to call to resolve issues.

Not sure if anyone else has deal with this or if it has already been posted because I did not read all the threads and have been busy and not on the forum. Sorry of it is a repeat.

[GhostOfAmazon]

Originally Posted by yankee

I can say that ebay has new programs for newer seller that have volume potential. I have been working directly with ebay the past couple months on two on my EIN accounts(also in my real name) Big selling limits, free listings, cases/claims/violations/requests all dont count against you and you have several days to work through them with ebay. Items DO NOT GET REMOVED. Ebay calls you and discusses your plan.

The bad, you have to talk to ebay daily. You get a special rep and a separate contact number to call to resolve issues.

Not sure if anyone else has deal with this or if it has already been posted because I did not read all the threads and have been busy and not on the forum. Sorry of it is a repeat.

"Has" to deal with?

I love talking to eBay, especially the women! You just keep it light, joke with them, and they're your best friend. Not sure if you've ever worked in any kind of call center, but it's pretty much the most boring and depressing job on the planet. 90% of the time the person on the other end is either A. a complete moron, or B. rude and angry (and blaming you for his or her problem). The 3% of customers who are polite are like ANGELS, and the 1% who are also funny and enjoyable to talk to you will basically move heaven and earth for, because they are your ray of sunshine in an otherwise cloudy world.

[realdeals]

Originally Posted by GhostOfAmazon

"Has" to deal with?

I love talking to eBay, especially the women! You just keep it light, joke with them, and they're your best friend. Not sure if you've ever worked in any kind of call center, but it's pretty much the most boring and depressing job on the planet. 90% of the time the person on the other end is either A. a complete moron, or B. rude and angry (and blaming you for his or her problem). The 3% of customers who are polite are like ANGELS, and the 1% who are also funny and enjoyable to talk to you will basically move heaven and earth for, because they are your ray of sunshine in an otherwise cloudy world.

Polite and funny? Must be a struggle for you to pull that one off.

Originally Posted by GhostOfAmazon

"Has" to deal with?

I love talking to eBay, especially the women! You just keep it light, joke with them, and they're your best friend. Not sure if you've ever worked in any kind of call center, but it's pretty much the most boring and depressing job on the planet. 90% of the time the person on the other end is either A. a complete moron, or B. rude and angry (and blaming you for his or her problem). The 3% of customers who are polite are like ANGELS, and the 1% who are also funny and enjoyable to talk to you will basically move heaven and earth for, because they are your ray of sunshine in an otherwise cloudy world.

This is something I can agree with. If you decide to call ebay/paypal PLEASE be polite. Ebay may have treated you unfairly, but its not the poor customer service guy's fault. They will appreciate the kindness and patience you show them and reward you with better service and results.

[realdeals]

Originally Posted by rsot

You mean You

The famous and the rich are allowed to talk in the third person, realdeals says it is OK to do this.

[GhostOfAmazon]

Originally Posted by realdeals

Polite and funny? Must be a struggle for you to pull that one off.

Anyone can turn on the charm when it suits them. Even Hillary Clinton and Donald Trump! (Both of them can be pretty darn obnoxious at times...watch Trump talk about Mexico and Hillary roll her eyes about the people killed in Benghazi)

So the way I see it, if THEY can make people smile, I can do it easily!

[yankee]

Originally Posted by GhostOfAmazon

"Has" to deal with?

I love talking to eBay, especially the women! You just keep it light, joke with them, and they're your best friend. Not sure if you've ever worked in any kind of call center, but it's pretty much the most boring and depressing job on the planet. 90% of the time the person on the other end is either A. a complete moron, or B. rude and angry (and blaming you for his or her problem). The 3% of customers who are polite are like ANGELS, and the 1% who are also funny and enjoyable to talk to you will basically move heaven and earth for, because they are your ray of sunshine in an otherwise cloudy world.

If you desire, I can have Kevin call you at 7:21PM eastern time Monday-saturday to discuss your sales for the day, how to make listings, how to add video to ebay listings without breaking policy, how to handle returns, how to use a blocked buyer list, how to change the font and size to your listings and to be lectured about how much money I can make on ebay...

BORING!

[chicagoIL]

Originally Posted by james13v

I'm sorry, but no. It's not that easy. If someone buys something at 2AM eastern time, and I get on my ebay account around 3PM the next day, I have TWO HOURS so ship. I also have work, I can't be on ebay all the time. I have to get home, and figure things out and pack them. Ebay is literally asking you for SAME DAY shipping, even if you list 1 day shipping. I'm missing a lot of my things by a couple HOURS, sometimes even MINUTES. And it's all based on PST while I'm on the east coast. Of course this favors big sellers. They have stuff going out every single day. I was having things going out every 48 hours. But with this new system, that's no longer possible. My feedack is full of " he shipped so fast!". My star rating is 4.95 for shipping time. only 2 people have said their packages arrived late. And 75% of my shipments that are counting as late, arrived HOURS after ebays estimating shipping time.

I don't think it works that way. When you sell an item, you have until the end of the next day to upload the tracking. You can change your handling time to 2 or 3 days. That's what I have mine set on. If I get it shipped early then great, if not you have 3 days to get it in the mail.

[GhostOfAmazon]

Originally Posted by yankee

If you desire, I can have Kevin call you at 7:21PM eastern time Monday-saturday to discuss your sales for the day, how to make listings, how to add video to ebay listings without breaking policy, how to handle returns, how to use a blocked buyer list, how to change the font and size to your listings and to be lectured about how much money I can make on ebay...

BORING!

Oh, nevermind. From what I gathered, I thought you meant he was the "guy in your corner" representing you for cases, getting feedback removed, etc etc.

[james13v]

Originally Posted by chicagoIL

I don't think it works that way. When you sell an item, you have until the end of the next day to upload the tracking. You can change your handling time to 2 or 3 days. That's what I have mine set on. If I get it shipped early then great, if not you have 3 days to get it in the mail.

You missed the point of all this. I can make my handling times 3 days or 30 days. But then I don't have top rated seller. I don't have the 20%. I don't have being at the top of searches. I have money holds on ANY return. The list goes on and on..

[GhostOfAmazon]

Originally Posted by james13v

You missed the point of all this. I can make my handling times 3 days or 30 days. But then I don't have top rated seller. I don't have the 20%. I don't have being at the top of searches. I have money holds on ANY return. The list goes on and on..

You don't get it. In order to get a job, I have to work by someone elses schedule, accept whatever they pay me, and deal with other human beings. It's hard. I don't want to do it.

So guess what, I don't do it. I just accept it and move on, because I'm not willing to pay that price.