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Ebay "cases closed without seller resolution" question
 

Are buyers able to open up an ebay case if they want to return an item without first contacting you as the seller?

OR does ebay first give you the chance to resolve the return/complaint without opening the case?

My concern being if you sell an item and the buyer opens a case with ebay without even contacting the seller first, this automatically counts as a "case closed without seller resolution" and hits your defect rate hard.

This makes it soooo easy for any big seller to chew you up by simply buying
2-3 of your items from their friends accounts and destroy your account to get rid of competition.

Re: Ebay "cases closed without seller resolution" question
 

You have had an ebay account before have you not? Hence why you are going down the stealth route?

This is all pretty much ABC stuff.

Re: Ebay "cases closed without seller resolution" question
 

Thank you for the helpful response

Re: Ebay "cases closed without seller resolution" question
 

I think they get told to open a case with the seller first. Can't remember ever having any 'closed without resolution' when they haven't opened a case

Re: Ebay "cases closed without seller resolution" question
 

Thanks for the reply Dan, so if a seller opens a case it does not count as "case closed without seller resolution" right? That only would happen the case is not resolved and ebay needs to step in right?

Re: Ebay "cases closed without seller resolution" question
 

Im surprised you haven't called ebay support for assistance.

Re: Ebay "cases closed without seller resolution" question
 

Yall need to stop being a smart ass to the guy and answer his question. The only time you get a ding is if you cant resolve with the buyer, then the buyer opens a case. Then ebay steps in and solves it whether issuing the refund or authorizing the return your refusing.

So as long as you are pro active and handle all returns without buyer contacting ebay, then your fine.

Now here is the kick in the pants. Say you authorize a return and the buyer doesn't send your product back. Or damaged or whatever.

Naturally you as a seller will want to open a case with ebay to straighten it out.

In no uncertain terms don't. If you open a case due to a issue with a buyer 99.9% time ebay will side with buyer refunding the money. Your sol and now have a ding since you asked for help on your dsr. It's called case closed withotu seller resolution.

So simply kiss everyones ass and allow all returns and what not whether fradulent or not. Nothing you can do since ebay is for the buyer not you. They will always side with the buyer.

I speak from exp as I lost two aco****s due to bad dsrs and most was fraudulent returns like one example, a guy sent a laptop board back and it wasn't even the mine I sent it. Not even the same brand, model, hell color.

All ebay did was hold the case asking buyer for info to insure he sent correct part back and eventually closed it in his favor 5 days later leaving a mark on my dsr. Didn't even want to look at my pics proving this, nothing.

So to sum it kiss the buyers behind and let them walk all over you. Only in extreme cases will you win....it's not worth the fight anymore. My 2c

Re: Ebay "cases closed without seller resolution" question
 

Actually, no we don't. :violin:

Re: Ebay "cases closed without seller resolution" question
 

thank you, appreciate it

Re: Ebay "cases closed without seller resolution" question
 

since when can sellers open cases? i wish i could do that.

Re: Ebay "cases closed without seller resolution" question
 

UPI Assistant opens 20+ cases per week for me automatically :doh:

Re: Ebay "cases closed without seller resolution" question
 

I just opened a case for on a buyer who has not paid, and I messaged them twice.