eBay judged in buyer's favor for non paid item
I lately have some new registered buyer with 0 or 1 feedback purchased my item. They never paid and then after the unpaid case closed, they no longer registered with eBay.
But eBay even allow them to open the case said the item never received. They said they have contacted me a lot of times, but of course they never.
I said you never paid for item how can you expect I ship the item.
Yesterday they ask eBay to review the case, and eBay judged in buyer's favor and issued refund (for item they never paid).
The only way to appeal is calling eBay and their decision is just made at 9:56pm which when I see it eBay call center is close.
Any suggestions? Please help. I tried to avoid calling if possible. But I can not leave messenger once case is close.
Thank you for your help.
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