Urgent Help In Returns !!!

[abhinav]

Hi ! i sold a HMT watch on 3rd march in eBay.uk. Buyer opend a case that watch as defect and wants to return it for full refund also wants me to pay the return fees.

if buyer didn't post the item ?? and there is no item on the box as it happen with me once .

I had a 14 days return policy do it even affect anything ??

How will i have to pay return fee also will it affect my defect rate ??

What you suggest the most i can do at this stage , less margin lots of loss :(

Thanks in advance

[LMG]

14 day return policy doesnt matter if they opened a case for item not as described.

I believe return costs are debited to your eBay Invoice

If the buyer sends you back an empty box you can appeal the case to eBay

[rsot]

What was the amount/value of the sale? For clarity in action purposes...

[abhinav]

Value of the shipment is £49 .

[rsot]

You don't have to pay return fees by the way - that's not your role.

For 49 quid...I am not sure if you want to fight this heavily.

If the buyer sends you back an empty box, you need to make sure to take photos of weight, dimensions, etc....get the postal worker to open it for you

[abhinav]

Ok ! so am accepting the return request from buyer .

Thank you all for soo much help.

[LMG]

If you are a registered business seller on eBay uk you have to pay return fees.

[t3k]

yes best bet is to accept return see what happens. its not even that much money lost worst case

[yotano211]

Originally Posted by t3k

yes best bet is to accept return see what happens. its not even that much money lost worst case

Not much money hahahaha, sorry but I fight for every dollar, euro, or pound that I get. And you might forget that the buyer is from another country so the exchange will be different, most likely more than you would think.

If you really do not want the return, you can try offering a partial refund so the buyer can get the defect fixed. (If it's cost effective)

Once a case is opened like that, there's nothing you can do to stop the return if that's what the buyer wants.