Question about Counterfeit Item and Return

[EWHendo]

I received a counterfeit item. I messaged the seller, however she will not admit that the item is counterfeit, despite the fact that I have sent very specific images and product information that show that it is counterfeit. (The product doesn't weigh the right amount or measure the right sizes).

It seems the only thing I can do through eBay is to initiate a return. I did so, and the seller accepted it, so I am now supposed to ship the item back. However, eBay policy states the following:

Counterfeit items
If a buyer suspects that an item is counterfeit, and there are strong indicators that the item is counterfeit, we don't require the buyer to return the item to the seller. The buyer agrees to cooperate with us to ensure the proper disposal of the item. In such instances, we refund the buyer for the full cost of the item and original shipping, and the seller reimburses us for the refund. The buyer may not sell the item on eBay or elsewhere.

So the status of my return is that I am now supposed to send it back, despite the fact that it is counterfeit. I don't see any option to escalate the case or do anything else but wait. I don't want to return the item, as the fact that the seller won't admit it is counterfeit makes me believe that they would simply relist it.

Do you guys know what I should do? I know I could open a PP case, but will need to close the EB case to do so, and won't be able to reopen it. So before I switch to PP, I thought I would check with you guys about how to proceed.

[123]

If she agrees to pay for the return shipping I wouldn't mind just shipping it back to her even though you technically dont have to if you can prove its counterfeit but overall I would just ship it back to be nice if she pays for the return shipping

[EWHendo]

That is all the advice I read online or get, is just to send it back. I don't understand why eBay publishes a policy about not doing so with counterfeit items if that is the only option you have.

Does anyone know how to initiate moving a return forward without sending the counterfeit item back to the seller?

[spindoctor]

Why not just send it back and move on...

Originally Posted by EWHendo

That is all the advice I read online or get, is just to send it back. I don't understand why eBay publishes a policy about not doing so with counterfeit items if that is the only option you have.

Does anyone know how to initiate moving a return forward without sending the counterfeit item back to the seller?

[phaz0rz]

Agreed, don't be a douche. Just send the item back so you and the seller can move on. 80% of merchandise in the mail is counterfeit.

[spindoctor]

Originally Posted by phaz0rz

80% of merchandise in the mail is counterfeit.

Bang on the money!!!

[yankee]

Sounds like you want something for nothing. I have a lot to say about this mentality you have but you already know what I feel about members of society who want to live off the shirt tails of others.

[EWHendo]

Originally Posted by spindoctor

Why not just send it back and move on...

Because eBay policy states:

Counterfeit items
If a buyer suspects that an item is counterfeit, and there are strong indicators that the item is counterfeit, we don't require the buyer to return the item to the seller. The buyer agrees to cooperate with us to ensure the proper disposal of the item. In such instances, we refund the buyer for the full cost of the item and original shipping, and the seller reimburses us for the refund. The buyer may not sell the item on eBay or elsewhere.

[yankee]

This thread reeks of a leech and parasite. Keep this garbage on your socialist threads. We are not on this forum to help you rip people off.

[EWHendo]

If you guys can't separate judgement of me from the question, then please don't comment. If you need to think of it theoretically, then please do so.

I received a counterfeit item. eBay policy is that I should receive a refund and not send the item back. The only official steps I have found to take are to send the item back.

If you guys have a comment on the paradoxical nature of eBay's policy here, and how to proceed, I am happy to hear it. If you're just going to tell me to send it back and judge me because I do not want to reward the seller for their deceptive practices, then you can save your breath.

[EWHendo]

Originally Posted by yankee

This thread reeks of a leech and parasite. Keep this garbage on your socialist threads. We are not on this forum to help you rip people off.

I'm the one who got ripped off here. I see that you can't compartmentalize a political discussion and be helpful instead of trolling, so if you don't have anything productive to say, please move along.

[spindoctor]

Jesus wept! IT's counterfeit, you don't want it, send it back get your money back and move on. What's the big deal? It's not end of the world, you won't be rewarding the seller as you'll be getting your money. They won't sell it again, they'll just bin it and move on.

Originally Posted by EWHendo

If you guys can't separate judgement of me from the question, then please don't comment. If you need to think of it theoretically, then please do so.

I received a counterfeit item. eBay policy is that I should receive a refund and not send the item back. The only official steps I have found to take are to send the item back.

If you guys have a comment on the paradoxical nature of eBay's policy here, and how to proceed, I am happy to hear it. If you're just going to tell me to send it back and judge me because I do not want to reward the seller for their deceptive practices, then you can save your breath.

[yankee]

What I said IS PRODUCTIVE! Keep your stealing crap off this forum. Don't be a parasite. This forum has a NO BUYER THREAD POLICY for this reason. We do not aid people in ripping off sellers.

[spindoctor]

Ripped off? You'll get your money back either way!

Your just wanting to keep the item, that's it. 80% of everything is counterfeit! When we've popped our clogs, who gives a t*** what's real or counterfeit. Won't need it in the after life I can tell ya!

Originally Posted by EWHendo

I'm the one who got ripped off here. I see that you can't compartmentalize a political discussion and be helpful instead of trolling, so if you don't have anything productive to say, please move along.

[EWHendo]

Thanks for the great advice guys.

1: Don't follow eBay's policy on this matter

2: Let the seller get away with whatever bull**** they want.
-I feel quite certain the seller would list it again, based on the way they denied overwhelming evidence.

3: I'm a d*** for expecting to get what I paid for.

Sounds to me like you guys might not want people finding out how to take appropriate action when they receive something counterfeit because it would hurt your sales.

[yankee]

Originally Posted by EWHendo

Thanks for the great advice guys.

1: Don't follow eBay's policy on this matter

2: Let the seller get away with whatever bull**** they want.
-I feel quite certain the seller would list it again, based on the way they denied overwhelming evidence.

3: I'm a d*** for expecting to get what I paid for.

Sounds to me like you guys might not want people finding out how to take appropriate action when they receive something counterfeit because it would hurt your sales.

You dont get it, but why would you with your mentality....
You are a leech for wanting to get something for nothing. Keep this thieving crap off this forum. It is policy of the forum and hated by the senior members.

Dont come asking us how to get free crap. Unhappy with an item, send it back. Dont leech off of a system and get free crap. It is pathetic and sad.

[spindoctor]

Do you have a stealth account?

Then you ain't following ebays policy's anyway? Contradicting ain't it?

Why all the hassle for trying keep a counterfeit item? Just send it back, get your money back and buy it elsewhere. Bigger things in life to worry about.

Originally Posted by EWHendo

Thanks for the great advice guys.

1: Don't follow eBay's policy on this matter

2: Let the seller get away with whatever bull**** they want.
-I feel quite certain the seller would list it again, based on the way they denied overwhelming evidence.

3: I'm a d*** for expecting to get what I paid for.

Sounds to me like you guys might not want people finding out how to take appropriate action when they receive something counterfeit because it would hurt your sales.

[yankee]

Your a dickhead because you want a refund AND keep an item. Pathetic.

[EWHendo]

The item doesn't even work... you guys are totally missing the point, and this isn't going anywhere.

yankee:

No, I want a refund and to destroy the item. I would gladly send you a video of me doing so, once I figure out how to follow posted policy of not returning a counterfeit and receive my refund.

Spindoctor:

Yes, it is contradictory. The only thing is, I am not here advocating that one must follow every single eBay policy to the T. I think there is a distinction between eBay / user interaction and policy, and User / User interaction and policy. Corporations aren't people in my eyes, no matter what the law says.

When it comes to this issue, I am attempting to follow a posted policy that they have set forth. Their system seems to be contradictory to their policy, however. I've clearly touched a nerve here about selling counterfeit items. I will back off, and take the view that you guys probably have a vested interest in the system working as it is.

[MM78]

So EWHendo, so what do you want to do? do you want to return it or destroy it?

[jpinkman69s]

EWHendo must think this is a safe place. Wanting refund and keep item? wow

[EWHendo]

I want a refund, and will destroy the counterfeit item once I get it, as eBay policy dictates.

Its not like I came up with this on my own... I found it on eBay's site about what to do if you receive a counterfeit item.