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Need some input
 

About a month ago I sold an item to a buyer and they said that the item was a bit more used cosmetically than I had described it..so they asked for a partial refund of $50..which I gave them..no complaints..nothing for about a month
Just now I get a msg from eBay stating "this return has been closed due to a paypal dispute being opened for the same item."

What exactly does this mean?
Should I be concerned?
Thanks

Re: Need some input
 

What does your paypal resolution center say?

Re: Need some input
 

Of course you need to be concerned.

Sign into paypal and check the status there.

Check your messages on ebay, spam in your emails.

You should be asking yourself what has this buyer done?

:eek:

Re: Need some input
 

Thanks.
It seems like a scammer..after getting his $50 partial refund from ebay it now seems like they are trying to milk more $ out of me through PayPal now.

Re: Need some input
 

Jump on it. With buyers getting two goes at hurting accounts, pull back control stat.

Hoping for the best for you,Retailer'.

Re: Need some input
 

Thanks greenbean,

I have a question though.
If ebay stated that they closed the return and its not with paypal as disputed item....would it counted against me on ebay as a "case closed without seller resolution" if it is in paypals hands primarily now?
I REALLY hope not.
thanks

Re: Need some input
 

When you refunded the buyer, did you do it as a partial refund of that transaction, or did you do what you should not of done - send a separate payment over the buyer?

Re: Need some input
 

So here is the issue.

It seems unfortunatly....I am at fault.
When I issued the partial refund of $50 through ebay, apparently all that did was allow the buyer to ACCEPT it...and not actually SEND the partial refund.

This really does suck..what would you guys advise I do to cause the least harm to my seller account (I REALLY value this account).
I will obviously send the buyer the $50 with an honest explanation of the misunderstanding on my part, but will this count as a case closed without seller resolution? I am assuming it wont because I am still resolving the issue with the buyer directly and paypal has not yet stepped in.

Also, paypal allows me the following choices:

Issue the buyer a refund for the disputed amount of $349.99 USD. The buyer can keep the item(s).
Issue the buyer a refund for the disputed amount of $349.99 USD. The buyer must return the item(s). Do not select this option for virtual/intangible items or services.
Provide proof that the buyer has already been refunded.
Disagree with claim. I would like to provide additional information.


It does not have any choice for me to refund the buyer the $50 they requested? So how would I go about this?

Thanks guys

Re: Need some input
 

Call ebay and see whats up exactly.

Make sure you talk to a USA rep or a manager in the Philippines for cases and defects.

Re: Need some input
 

Hey Yankee,

I dont see any evidence in my paypal that the $50 partial refund was sent to this buyer, so it was never actually sent. I was under the assumption that when I agreed to partially refund the $50 to this buyer that it was automatically sent, but all it meant was that I now had to wait for the buyer to accept it, THEN then I needed to go in and actually send the money to them.

Re: Need some input
 

Exactly my point.

Sounds like it is the buyers fault.

Does the account show a defect?

Re: Need some input
 

How would it be the buyers fault tho?
The buyer accepted the partial refund and I never sent.
My seller dash shows no defect though..I am assuming that is because the buyer closed the case with ebay and opened the dispute with paypal though.

Re: Need some input
 

So they accepted it but you never sent it? I misunderstood and thought you offered and they never accepted.

Not sure, I guess that is why ebay can help.

Re: Need some input
 

This has happened to me. Might be a glitch. Whereby I offered partial refund. Buyer accepted, but due to insufficient funds in the paypal account, it sort of got closed from ebay's end as complete, but buyer didn't get the refund. This maybe what happened here.

Re: Need some input
 

Play,
when you offer partial refund and the buyer accepts, dont you still have on step left which is to actually send the partial refund?

Re: Need some input
 

I can only recall partially refunding using that method once. I usually do partial refunds direct via that specific paypal transaction page. However on this instance the buyer had opened a case on ebay, and sought a solution via ebay. Aside from steps mentioned, there was nothing else to be done from my end.

Re: Need some input
 

I see, so in my case the buyer had asked for a partial refund, I accepted the partial refund agreement, then the buyer agreed to the partial refund I offered, but after ALL of this the buyer stated he never got the partial refund and now opened a claim on paypal.

I went through my paypal and did confirm the partial refund was never actually sent to the buyer, I assumed when I agreed to the partial refund on ebay it automatically sent it to the buyer via my paypal.
Ugh....this really sucks now I seriously hope that this does not count as a "case closed without seller resolution"....my only hope is the fact that I got an email from ebay which stated that "the return has been closed due to a PayPal dispute being opened for the same order."

So I am really hoping this means that my seller account wont be effected because the case is completely in the hands of paypal now.
:pout:

Re: Need some input
 

did you have sufficient funds at the time? or maybe you dont remember?

If it does cause a defect, its just one defect, no big deal.

If it is a big deal to you, call ebay and appeal it. Would probably waste hours of your time though with them clicking around (and probably googling themselves) finding out why this has happened!

Re: Need some input
 

Thanks Play, I really appreciate your follow up answers.

I did have sufficient funds at the time I know that for sure.

I understand it may only be one defect, but don't we only get a maximum of 2 cases closed without seller resolution since the new ebay rules went into effect?
That's really not much room.

Also I guess another good sign is that on my seller dashboard where it states "if we evaluated you as of today" my cases closed without seller res. is still 0 so thats good

Re: Need some input
 

Maybe someone else will be able to answer this best. Personally I don't check seller dashboard often since my metrics always stay within the threshold each month. I focus on giving out good service, and really dont bother over fickle things like 'oh someone left me a negative feedback' etc. - I used to get all emotional about it in the beginning, but now you just move on.

Keep in mind, I operate multiple accounts, so when one account does ever drop from TRS status, I just stop selling on it for a little while (give it a resting period).

As for evaluated as of today - mmmm... I dont know how accurate that is. Again someone else might be better at answering this.