Need some input

Retailer77 · #1 05-03-2016

About a month ago I sold an item to a buyer and they said that the item was a bit more used cosmetically than I had described it..so they asked for a partial refund of $50..which I gave them..no complaints..nothing for about a month
Just now I get a msg from eBay stating "this return has been closed due to a paypal dispute being opened for the same item."

What exactly does this mean?
Should I be concerned?
Thanks

yankee · #2 05-03-2016

What does your paypal resolution center say?

GreenBean · #3 05-03-2016

Of course you need to be concerned.

Sign into paypal and check the status there.

Check your messages on ebay, spam in your emails.

You should be asking yourself what has this buyer done?

Retailer77 · #4 05-04-2016

Quote:

Originally Posted by GreenBean

Of course you need to be concerned.

Sign into paypal and check the status there.

Check your messages on ebay, spam in your emails.

You should be asking yourself what has this buyer done?

Thanks.
It seems like a scammer..after getting his $50 partial refund from ebay it now seems like they are trying to milk more $ out of me through PayPal now.

GreenBean · #5 05-04-2016

Jump on it. With buyers getting two goes at hurting accounts, pull back control stat.

Hoping for the best for you,Retailer'.

Retailer77 · #6 05-04-2016

Quote:

Originally Posted by GreenBean

Jump on it. With buyers getting two goes at hurting accounts, pull back control stat.

Hoping for the best for you,Retailer'.

Thanks greenbean,

I have a question though.
If ebay stated that they closed the return and its not with paypal as disputed item....would it counted against me on ebay as a "case closed without seller resolution" if it is in paypals hands primarily now?
I REALLY hope not.
thanks

Play · #7 05-04-2016

When you refunded the buyer, did you do it as a partial refund of that transaction, or did you do what you should not of done - send a separate payment over the buyer?

Retailer77 · #8 05-04-2016

So here is the issue.

It seems unfortunatly....I am at fault.
When I issued the partial refund of $50 through ebay, apparently all that did was allow the buyer to ACCEPT it...and not actually SEND the partial refund.

This really does suck..what would you guys advise I do to cause the least harm to my seller account (I REALLY value this account).
I will obviously send the buyer the $50 with an honest explanation of the misunderstanding on my part, but will this count as a case closed without seller resolution? I am assuming it wont because I am still resolving the issue with the buyer directly and paypal has not yet stepped in.

Also, paypal allows me the following choices:

Issue the buyer a refund for the disputed amount of $349.99 USD. The buyer can keep the item(s).
Issue the buyer a refund for the disputed amount of $349.99 USD. The buyer must return the item(s). Do not select this option for virtual/intangible items or services.
Provide proof that the buyer has already been refunded.
Disagree with claim. I would like to provide additional information.

It does not have any choice for me to refund the buyer the $50 they requested? So how would I go about this?

Thanks guys

yankee · #9 05-04-2016

Call ebay and see whats up exactly.

Make sure you talk to a USA rep or a manager in the Philippines for cases and defects.

Retailer77 · #10 05-04-2016

Quote:

Originally Posted by yankee

Call ebay and see whats up exactly.

Make sure you talk to a USA rep or a manager in the Philippines for cases and defects.

Hey Yankee,

I dont see any evidence in my paypal that the $50 partial refund was sent to this buyer, so it was never actually sent. I was under the assumption that when I agreed to partially refund the $50 to this buyer that it was automatically sent, but all it meant was that I now had to wait for the buyer to accept it, THEN then I needed to go in and actually send the money to them.

yankee · #11 05-04-2016

Exactly my point.

Sounds like it is the buyers fault.

Does the account show a defect?

Retailer77 · #12 05-04-2016

Quote:

Originally Posted by yankee

Exactly my point.

Sounds like it is the buyers fault.

Does the account show a defect?

How would it be the buyers fault tho?
The buyer accepted the partial refund and I never sent.
My seller dash shows no defect though..I am assuming that is because the buyer closed the case with ebay and opened the dispute with paypal though.

yankee · #13 05-04-2016

Quote:

Originally Posted by Retailer77

How would it be the buyers fault tho?
The buyer accepted the partial refund and I never sent.
My seller dash shows no defect though..I am assuming that is because the buyer closed the case with ebay and opened the dispute with paypal though.

So they accepted it but you never sent it? I misunderstood and thought you offered and they never accepted.

Not sure, I guess that is why ebay can help.

Play · #14 05-04-2016

This has happened to me. Might be a glitch. Whereby I offered partial refund. Buyer accepted, but due to insufficient funds in the paypal account, it sort of got closed from ebay's end as complete, but buyer didn't get the refund. This maybe what happened here.

Retailer77 · #15 05-04-2016

Quote:

Originally Posted by Play

This has happened to me. Might be a glitch. Whereby I offered partial refund. Buyer accepted, but due to insufficient funds in the paypal account, it sort of got closed from ebay's end as complete, but buyer didn't get the refund. This maybe what happened here.

Play,
when you offer partial refund and the buyer accepts, dont you still have on step left which is to actually send the partial refund?

Play · #16 05-04-2016

Quote:

Originally Posted by Retailer77

Play,
when you offer partial refund and the buyer accepts, dont you still have on step left which is to actually send the partial refund?

I can only recall partially refunding using that method once. I usually do partial refunds direct via that specific paypal transaction page. However on this instance the buyer had opened a case on ebay, and sought a solution via ebay. Aside from steps mentioned, there was nothing else to be done from my end.

Retailer77 · #17 05-04-2016

Quote:

Originally Posted by Play

I can only recall partially refunding using that method once. I usually do partial refunds direct via that specific paypal transaction page. However on this instance the buyer had opened a case on ebay, and sought a solution via ebay. Aside from steps mentioned, there was nothing else to be done from my end.

I see, so in my case the buyer had asked for a partial refund, I accepted the partial refund agreement, then the buyer agreed to the partial refund I offered, but after ALL of this the buyer stated he never got the partial refund and now opened a claim on paypal.

I went through my paypal and did confirm the partial refund was never actually sent to the buyer, I assumed when I agreed to the partial refund on ebay it automatically sent it to the buyer via my paypal.
Ugh....this really sucks now I seriously hope that this does not count as a "case closed without seller resolution"....my only hope is the fact that I got an email from ebay which stated that "the return has been closed due to a PayPal dispute being opened for the same order."

So I am really hoping this means that my seller account wont be effected because the case is completely in the hands of paypal now.

Play · #18 05-04-2016

Quote:

Originally Posted by Retailer77

I see, so in my case the buyer had asked for a partial refund, I accepted the partial refund agreement, then the buyer agreed to the partial refund I offered, but after ALL of this the buyer stated he never got the partial refund and now opened a claim on paypal.

I went through my paypal and did confirm the partial refund was never actually sent to the buyer, I assumed when I agreed to the partial refund on ebay it automatically sent it to the buyer via my paypal.
Ugh....this really sucks now I seriously hope that this does not count as a "case closed without seller resolution"....my only hope is the fact that I got an email from ebay which stated that "the return has been closed due to a PayPal dispute being opened for the same order."

So I am really hoping this means that my seller account wont be effected because the case is completely in the hands of paypal now.

did you have sufficient funds at the time? or maybe you dont remember?

If it does cause a defect, its just one defect, no big deal.

If it is a big deal to you, call ebay and appeal it. Would probably waste hours of your time though with them clicking around (and probably googling themselves) finding out why this has happened!

Retailer77 · #19 05-04-2016

Quote:

Originally Posted by Play

did you have sufficient funds at the time? or maybe you dont remember?

If it does cause a defect, its just one defect, no big deal.

If it is a big deal to you, call ebay and appeal it. Would probably waste hours of your time though with them clicking around (and probably googling themselves) finding out why this has happened!

Thanks Play, I really appreciate your follow up answers.

I did have sufficient funds at the time I know that for sure.

I understand it may only be one defect, but don't we only get a maximum of 2 cases closed without seller resolution since the new ebay rules went into effect?
That's really not much room.

Also I guess another good sign is that on my seller dashboard where it states "if we evaluated you as of today" my cases closed without seller res. is still 0 so thats good

Play · #20 05-04-2016

Quote:

Originally Posted by Retailer77

Thanks Play, I really appreciate your follow up answers.

I did have sufficient funds at the time I know that for sure.

I understand it may only be one defect, but don't we only get a maximum of 2 cases closed without seller resolution since the new ebay rules went into effect?
That's really not much room.

Also I guess another good sign is that on my seller dashboard where it states "if we evaluated you as of today" my cases closed without seller res. is still 0 so thats good

Maybe someone else will be able to answer this best. Personally I don't check seller dashboard often since my metrics always stay within the threshold each month. I focus on giving out good service, and really dont bother over fickle things like 'oh someone left me a negative feedback' etc. - I used to get all emotional about it in the beginning, but now you just move on.

Keep in mind, I operate multiple accounts, so when one account does ever drop from TRS status, I just stop selling on it for a little while (give it a resting period).

As for evaluated as of today - mmmm... I dont know how accurate that is. Again someone else might be better at answering this.