What would you guys consider a healthy return rate?

[Retailer77]

I know this varies by category of items your selling, but just to get a general idea.

I would say around 4% is not bad.

[JamesNorth101]

Totally depends on the items being sold I find

The average is usually around 7/8% in the UK (I am not sure about the US) so 4% is doing well, at least compared to the UK average

Bare in mind the 7/8% is across all retail, I am pretty sure the average for eBay is quite a lot lower. I know my return rate is nothing like that high

Strangely I get the most returns on cheaper items worth under £30.

[yankee]

It must really depend on what you are selling.
This is my account with the most returns I have ever had and I don't know why I had these. It is very frustrating. I don't know how you guys handle return rates like you are stating.

0.54%
4 of 743 transactions

[Retailer77]

Originally Posted by JamesNorth101

Totally depends on the items being sold I find

The average is usually around 7/8% in the UK (I am not sure about the US) so 4% is doing well, at least compared to the UK average

Bare in mind the 7/8% is across all retail, I am pretty sure the average for eBay is quite a lot lower. I know my return rate is nothing like that high

Strangely I get the most returns on cheaper items worth under £30.

Would you consider 3-4% pretty good for consumer electronics?

[phaz0rz]

Originally Posted by Retailer77

Would you consider 3-4% pretty good for consumer electronics?

That's kinda high.. this is me in that category.

Consumer Electronics 2 of 296 0.68%

[JamesNorth101]

I would say that is a bit high, but again just depends on what your selling

Refurbished phones for example that would be about right

[Retailer77]

Originally Posted by phaz0rz

That's kinda high.. this is me in that category.

Consumer Electronics 2 of 296 0.68%

phaz0rz your items are diff than mine tho

[phaz0rz]

^^Very true.

All the more reason this metric is very subjective depending on what you're selling.

The more important factor is customer satisfaction, I'd say. As long as you're shipping on time, maintaining good feedback, and not letting cases close without resolution, you're doing good in my book.