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Old 06-05-2016
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Default What would you guys consider a healthy return rate?

I know this varies by category of items your selling, but just to get a general idea.

I would say around 4% is not bad.
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Default Re: What would you guys consider a healthy return rate?

Totally depends on the items being sold I find

The average is usually around 7/8% in the UK (I am not sure about the US) so 4% is doing well, at least compared to the UK average

Bare in mind the 7/8% is across all retail, I am pretty sure the average for eBay is quite a lot lower. I know my return rate is nothing like that high

Strangely I get the most returns on cheaper items worth under 30.
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Last edited by JamesNorth101; 06-05-2016 at 01:06 PM.
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Default Re: What would you guys consider a healthy return rate?

It must really depend on what you are selling.
This is my account with the most returns I have ever had and I don't know why I had these. It is very frustrating. I don't know how you guys handle return rates like you are stating.

0.54%
4 of 743 transactions
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Default Re: What would you guys consider a healthy return rate?

Quote:
Originally Posted by JamesNorth101 View Post
Totally depends on the items being sold I find

The average is usually around 7/8% in the UK (I am not sure about the US) so 4% is doing well, at least compared to the UK average

Bare in mind the 7/8% is across all retail, I am pretty sure the average for eBay is quite a lot lower. I know my return rate is nothing like that high

Strangely I get the most returns on cheaper items worth under 30.
Would you consider 3-4% pretty good for consumer electronics?
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Default Re: What would you guys consider a healthy return rate?

Quote:
Originally Posted by Retailer77 View Post
Would you consider 3-4% pretty good for consumer electronics?
That's kinda high.. this is me in that category.

Consumer Electronics 2 of 296 0.68%

Last edited by phaz0rz; 06-05-2016 at 02:45 PM.
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Default Re: What would you guys consider a healthy return rate?

I would say that is a bit high, but again just depends on what your selling

Refurbished phones for example that would be about right
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Default Re: What would you guys consider a healthy return rate?

Quote:
Originally Posted by phaz0rz View Post
That's kinda high.. this is me in that category.

Consumer Electronics 2 of 296 0.68%
phaz0rz your items are diff than mine tho
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Default Re: What would you guys consider a healthy return rate?

^^Very true.

All the more reason this metric is very subjective depending on what you're selling.

The more important factor is customer satisfaction, I'd say. As long as you're shipping on time, maintaining good feedback, and not letting cases close without resolution, you're doing good in my book.
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