Re: I got myself into a pickle....
Hey retailer77 I read all your posts, and i think the general problem is mostly because you are not enough self confident, and you don't try to think as a buyer or sometimes as Ebay does, it is no offence, only suggestion.
Buyer won't care about negative impact, it is very difficult to get banned from ebay as a buyer, they really have to be scammer with many success for it.
I am not sure, but I think only you can chose the reason of cancellation, and 99.9% of the buyers won't even care about the reason if you tell them they just have to accept to get their money back.
What I would do is :
-tell them to chose another color
- if he refuse, offer dicount for another color
- if he refuse cancel the order because buyer changed his mind.
- If he refuse this reason , make him cry a little bit (you support your family, ebay is your only job, your account has troubles ..)
Also, I hope you made several ebay accounts and grow them slowly, so when something wrong happend , you should fear less.
Good Luckl
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