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  #1  
Old 07-01-2016
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Default Signed in from new computer. Ebay asking to confirm my account

I bought an account a few years ago. Haven't had any trouble. Barely used it, to be honest.

Now I logged in from a new computer, that I've been using for over a month, and it wants to call the phone number I have on the account.

The phone I have on the account is one that was given to me when I bought the account.

So what exactly am I supposed to do?
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  #2  
Old 07-01-2016
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Default Re: Signed in from new computer. Ebay asking to confirm my account

great.

Signed up for google voice. Got a number. Changed that number on ebay. Received their text. Confirmed the pin number.

Now, I can't do anything on this computer without getting this

Quote:
Call us at 1-866-643-1607 and mention security code ***********. This is not the same confirmation code to confirm your account.

If you use an IP Relay service, you can use the same number.
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Old 07-01-2016
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Default Re: Signed in from new computer. Ebay asking to confirm my account

Fatal mistake. Happened to me. You're suppose to wait until it goes away to change number
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Old 07-01-2016
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Default Re: Signed in from new computer. Ebay asking to confirm my account

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Originally Posted by miketyson View Post
Fatal mistake. Happened to me. You're suppose to wait until it goes away to change number
Why would it go away?


Also, my account still works fine on my original computer. Just not the new one. Which is stupid.
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Old 07-01-2016
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Default Re: Signed in from new computer. Ebay asking to confirm my account

Quote:
Originally Posted by james13v View Post
Why would it go away?


Also, my account still works fine on my original computer. Just not the new one. Which is stupid.
1 First thing is get a new ip numbr not used to log in .

2 OK erase that account on you new computer the whole user account and make a new one . To erase any and all cookies . DONT LOG IN YET

3 Now log in using your old computer"new IP Address" this will unlock it,
then log off your old computer

4 THEN using same ip address log in with new computer . I used different browser was using IE and when i had troubles i used google chrome to log in this will unlock and allow usage on new computer

Keep old computer around for a bit to ensure there is no problems ..
If ever run into this again your account must be unlocked and using old computer to change phone number THEN use new computer to let them call text code .. hope this helps let us know outcome
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Old 07-01-2016
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Default Re: Signed in from new computer. Ebay asking to confirm my account

this will happen, especially with no cookies history.
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Old 07-01-2016
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Default Re: Signed in from new computer. Ebay asking to confirm my account

Quote:
Originally Posted by james13v View Post
Call us at 1-866-643-1607 and mention security code ***********. This is not the same confirmation code to confirm your account.

If you use an IP Relay service, you can use the same number.
I believe there was another message before this... You should have waited for 2 days to disappear, but this 2nd message will not go away. Calling them is the only option.
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Old 07-01-2016
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Default Re: Signed in from new computer. Ebay asking to confirm my account

I'm very new to all this. I bought two accounts. But pretty much use my main real account, so I've never run into any problems.


I ended up setting up the google voice using that new number, and decided to call using google voice. They wanted to confirm some info.

My address and name. Then they asked to call me back on this number.

They said that they need to put my computer in their system. Ok, am I missing something?

Tell me they don't have access to what computer I'm using? I have 4 user names on one account. Different IP address any time I use one.
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  #9  
Old 07-01-2016
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Default Re: Signed in from new computer. Ebay asking to confirm my account

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Originally Posted by glacier922 View Post
this will happen, especially with no cookies history.
I use firefox. I thought the cookies got transferred with all the other info?
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Old 07-01-2016
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Default Re: Signed in from new computer. Ebay asking to confirm my account

Quote:
Originally Posted by empirestate View Post
I believe there was another message before this... You should have waited for 2 days to disappear, but this 2nd message will not go away. Calling them is the only option.
The other message, was to have ebay call or text me with a pin. Which they did. Then I put the pin in. All was good.
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Old 07-01-2016
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Default Re: Signed in from new computer. Ebay asking to confirm my account

in that case, I misread, sorry. You should copy the cookies into your new computer. No problem from there on.
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Old 07-01-2016
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Default Re: Signed in from new computer. Ebay asking to confirm my account

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Originally Posted by glacier922 View Post
in that case, I misread, sorry. You should copy the cookies into your new computer. No problem from there on.
I thought the cookies got copied when I transferred all the other info?
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  #13  
Old 07-01-2016
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Default Re: Signed in from new computer. Ebay asking to confirm my account

Quote:
Originally Posted by james13v View Post
The other message, was to have ebay call or text me with a pin. Which they did. Then I put the pin in. All was good.
Yea this one, you should have waited a few days to disappear. This message is caused by IP change when you login.
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Old 07-01-2016
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Default Re: Signed in from new computer. Ebay asking to confirm my account

Quote:
Originally Posted by empirestate View Post
Yea this one, you should have waited a few days to disappear. This message is caused by IP change when you login.
I had this happen on my other account 2 weeks ago, and it worked just fine. So I wasn't worried. Just really wanted to list. Now tho.... I'll be more cautious
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Old 07-03-2016
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Default Re: Signed in from new computer. Ebay asking to confirm my account

So can anyone confirm or deny that ebay can tell what computer you're using? Or are they only able to tell you're on a new browser without cookies? I don't get it.
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Old 07-03-2016
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Default Re: Signed in from new computer. Ebay asking to confirm my account

I'm having the same problem on one of my accounts (ebay asking me to call with the security code) and I am trying to figure out what went wrong.

The ebay rep said I got this security block because of a change in my IP address. But I use a mifi device and the IP address is dynamic and changes every time I turn it on and off so that doesn't make any sense.

Nothing was done with the cookies that would flag ebays security, so I am really trying to figure out why this has happened.
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Old 07-03-2016
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Default Re: Signed in from new computer. Ebay asking to confirm my account

nodeal maybe the IP it gave you was flagged by eBay from someone else using that IP...one in a million, but chit happens.
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Old 07-03-2016
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Default Re: Signed in from new computer. Ebay asking to confirm my account

Quote:
Originally Posted by james13v View Post
So can anyone confirm or deny that ebay can tell what computer you're using? Or are they only able to tell you're on a new browser without cookies? I don't get it.
Yes, of course they can tell what computer you're using, such as whether you have signed on to eBay or not with it, ala cookies. Cookies has it's own unique serial number, so it has a record of whether you signed in to eBay, along with all your unique history. It seems that this is the only way eBay tracks you because if they do any other way, my accounts would be long gone now.
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Old 07-03-2016
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Default Re: Signed in from new computer. Ebay asking to confirm my account

Just wanted to mention that this has been a very informative thread. Thanks to all
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Old 07-04-2016
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Default Re: Signed in from new computer. Ebay asking to confirm my account

Quote:
Originally Posted by james13v View Post
So can anyone confirm or deny that ebay can tell what computer you're using? Or are they only able to tell you're on a new browser without cookies? I don't get it.
Yes they can, infact cookies are old technology now.
PP and Ebay use something called browser fingerprinting to identify you, it's more like super-cookies that you can't delete or transfer.
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Old 07-04-2016
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Default Re: Signed in from new computer. Ebay asking to confirm my account

Quote:
Originally Posted by lithium View Post
Yes they can, infact cookies are old technology now.
PP and Ebay use something called browser fingerprinting to identify you, it's more like super-cookies that you can't delete or transfer.
Erase the user account off your computer ..
log on using old computer to unlock WITH a new ip address
log off old computer
create a new user account on new computer
using same ip address use google crome dont worry about cookies
SIgn into ebay .. TRY THIS it works I find it seems to help signing into your email so your browser shows its u logged in .. then just log into eb with a clean slate ...
has works for some of my problem accounts that kept getting this same problem
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  #22  
Old 07-05-2016
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Default Re: Signed in from new computer. Ebay asking to confirm my account

While I did get the problem resolved, I don't think my question got answered tho.

I'm asking if the COMPUTER can be traced. As in, the machine itself. I have multiple user accounts on one machine. They said this was something new they started this year.

Can they or can't they track my MACHINE?
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