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Ebay buyer claiming that he received an empty iPhone 6S box
 

Hello there,

I'm a fairly new seller and I just sold my second iPhone. Everything went fine the first time, but this time buyer is claiming that I've sent him an empty box. What can I do to prove him wrong? He has opened PayPal claim (Item not as described) and didn't provide with any additional info, just calling me names. I'm certain that I've sent the phone. The package was sent with Special Delivery, insured up to 400 pounds.

What can I do?

It's really stressful.

Re: Ebay buyer claiming that he received an empty iPhone 6S box
 

Tell the buyer that you are filing a police report for fraud. 90% of the time the case will get closed pretty fast

Re: Ebay buyer claiming that he received an empty iPhone 6S box
 

The buyer is obviously trying it on as you are a new seller.

Your receipt will have the weight of the package on. Also, its very very very rare that special delivery packages are tampered with.

In this case make sure you call paypal to sort this out.

Also, selling iphones on a new ebay/paypal account is way too risky.

Re: Ebay buyer claiming that he received an empty iPhone 6S box
 

The accounts aren't new, I've used them for many years as a buyer. But recently sold a couple of items. Anyway, it's not a business account, just decided to occasionally sell something.

So what should I do? Ask for a return? Can I call PayPal on Saturday (since they probably aren't working right now)?
Yeah, my receipt has a weight and I guess, if the buyer decides to return the package, the weight difference will be noticeably, right?

Re: Ebay buyer claiming that he received an empty iPhone 6S box
 

I've issued a refund if he returns the item. Once he returns, can I claim that he is scamming, since the weight differs?

Thanks!

Re: Ebay buyer claiming that he received an empty iPhone 6S box
 

Why would you issue a refund BEFORE getting the phone? You just gave the buyer a new phone and his money back.

Re: Ebay buyer claiming that he received an empty iPhone 6S box
 

You have issued a refund before he returns the item?

You know he will just return an empty box now if anything at all and you will be out 1 iPhone

Re: Ebay buyer claiming that he received an empty iPhone 6S box
 

Hey mister, can I buy a iPhone from you man. Please, Please.
:smash:

Re: Ebay buyer claiming that he received an empty iPhone 6S box
 

Call local USPS who delivered it, speak to a manger, they can send you a doc with the weight. Their system allows them to see the weight

Re: Ebay buyer claiming that he received an empty iPhone 6S box
 

The OP already gave the buyer their money back, I don't think anything will work at this point.

Re: Ebay buyer claiming that he received an empty iPhone 6S box
 

Dude the guy is not from the US, they dont have USPS.

Re: Ebay buyer claiming that he received an empty iPhone 6S box
 

Have you issued a refund? or you will issue a refund?

Either way, why would you unless you get the item back.

Re: Ebay buyer claiming that he received an empty iPhone 6S box
 

I've issued a refund but he will receive it once I get my item back. It's automatic I believe. I don't have a choice right now. But when he sends me an empty box and the weight differs, then I can work something out.

Re: Ebay buyer claiming that he received an empty iPhone 6S box
 

That isn't the way it works

Buyer returns item and then gets a refund. He would not get a refund first and then return the item. That is nonsensical

If you have already issues a refund then he will always have the money back

Re: Ebay buyer claiming that he received an empty iPhone 6S box
 

It was item significantly not as described case on PayPal, I had 4 choices.

1. Issue a refund and letting him keep the item.
2. Issue a refund and ask for a return.
3. Show proof that I've already refunded him.
4. Disagree with the claim and respond

I chose second option. The money is still on hold. I've read somewhere that he will automatically receive a refund once I receive the parcel. Anyway, today he has sent me the item back and I asked for the receipt. I'll see how much does the weight differs.

Did I do something wrong?

Re: Ebay buyer claiming that he received an empty iPhone 6S box
 

That is slightly different.

In this case you didn't issue a refund, you just choose the option to offer a refund when the item is returned. So you did do the right thing here.

Bare in mind chances are you will still be sent an empty box and PayPal are more than likely to just issue a refund when the item shows as returned.

Re: Ebay buyer claiming that he received an empty iPhone 6S box
 

I'm assuming he WILL return ant empty box but then the weight will be different. Can't I reopen a case or open a different one?

Re: Ebay buyer claiming that he received an empty iPhone 6S box
 

You did the right thing, but please try to give us ALL the important information....such as the above information, lol. Hard to give good advice when we only have part of the full story.

Re: Ebay buyer claiming that he received an empty iPhone 6S box
 

PayPal don't seem to engage their ability to critically think with things like this. They will just do what is easiest for them in all likelihood and issue a refund to the buyer at which point a police report is what you need to file.

Re: Ebay buyer claiming that he received an empty iPhone 6S box
 

Agree with James, A Police Report and if possible.....blacklist the phone, if possible.

Re: Ebay buyer claiming that he received an empty iPhone 6S box
 

Well, if you are lucky he will send you his old phone, if you are not he will send you something even cheaper with the same weight as your iphone.
You should not sell this kind of items as your are unexperimented seller, many buyers on ebay are professional scammer, that's their job.
good luck

Re: Ebay buyer claiming that he received an empty iPhone 6S box
 

I would have gone with #4 4. Disagree with the claim and respond

Then threaten a police report. It is Federal Mail and Tampering with Federal Mail is a Federal crime after all....

With option #2 as soon as it shows delivered the money will release... They will be long gone before you even have a chance of getting money back...

It probably a stealth account anyways and they will get money out in a way that it can never be recovered.

Re: Ebay buyer claiming that he received an empty iPhone 6S box
 

Okay, so now the buyer has returned the item and the weight differs by 132g (The Phone should weigh 140g). I'll try to appeal the case.

Re: Ebay buyer claiming that he received an empty iPhone 6S box
 

Are you saying the package you sent out that weighed 140g is coming back 132 grams less? Do you have proof of weight of the original shipment?

Re: Ebay buyer claiming that he received an empty iPhone 6S box
 

Yeah, I have proof. In the UK you keep the receipt which shows the tracking number, weight and the date of postage. That receipt counts as proof of posting. Also, the buyer still has my packaging and the sticker on it should show the same weight.

The weight of the returned package is printed on the label and the buyer himself should have kept a receipt indicating same weight.

Original weight is 487 grams and the weight of the returned package is now 335g. (miscalculated at first, the difference is even bigger -- 152 grams or 5.3 ounces to you Americans).

Re: Ebay buyer claiming that he received an empty iPhone 6S box
 

The weight of package will not help at all.
Buyer still can place for example a few rocks there and that's all.
Some weight there will be and paypal don't care, they just refund once tracking number says it's completed...

Re: Ebay buyer claiming that he received an empty iPhone 6S box
 

I've already received the return package and the weight is different. He did not place some rocks and yeah, he was refunded but I can appeal the dispute.

Called PayPal and they told me that there was some kind of mistake. The refund should not have happened, because they ask for proof that the box was empty (don't know what that means).

Anyway, I was told to wait for his manager to contact me regarding the case.

Re: Ebay buyer claiming that he received an empty iPhone 6S box
 

"We’ve completed our review and decided that the buyer is entitled to a
refund for this payment. To receive this refund, the buyer must return the
item in the same condition it was received and provide us with postage
information that confirms delivery to you. Once we can confirm the item was
returned to you, we’ll issue the buyer a refund from your PayPal account."

"I have reviewed the claim and can see that the buyer originally claimed that they received an empty box. You selected the option to refund them upon return of the item. As this was your decision, we did not request any additional evidence from the buyer. The item has now been returned as requested in the condition reported by the buyer, meaning the current case decision stands and no further action will be taken.

Thank you for your cooperation.

Yours sincerely,
Paul
Protection Services Department"

Are they contradicting themselves? What can I do? File a police report, trading standards, small claims?

Re: Ebay buyer claiming that he received an empty iPhone 6S box
 

They will use nonsense to get themselves out of this. Call them, speak to a manager. Explain weight difference. Explain what buyer did.

Worst comes to worst, ask them to put their decision in writing so you can escalate this matter to the authorities.

BTW, is this a stealth account or your real details?

Re: Ebay buyer claiming that he received an empty iPhone 6S box
 

Meaning you basically told Paypal you want the "empty" box back and thats what the buyer did. Insert foot in mouth, only recourse is police and they wont do anything. So pretty much kicking a dead horse....:deadhorse:

Re: Ebay buyer claiming that he received an empty iPhone 6S box
 

This your only recourse besides police...good luck

https://www.ic3.gov/complaint/default.aspx

Re: Ebay buyer claiming that he received an empty iPhone 6S box
 

P.s If they are running a stealth themselves...just thought of that...then your definetly sol.

Re: Ebay buyer claiming that he received an empty iPhone 6S box
 

Is IC3 not US based? and OP UK based?

Re: Ebay buyer claiming that he received an empty iPhone 6S box
 

Perhaps.....I dont know. I know ebay needs the report for appeals

Re: Ebay buyer claiming that he received an empty iPhone 6S box
 

Real details, I'm not a frequent seller.

Umm, I thought he needs to return the item in same condition as I sent. So how can it be same condition.

**** paypal, this is hysterical.

Re: Ebay buyer claiming that he received an empty iPhone 6S box
 

You need a police report as I said at the start of this thread....

You should have disputed the accusation. When agreeing to refund you basically agreed at the box was empty.

You need to get a block on that phone ASAP

Re: Ebay buyer claiming that he received an empty iPhone 6S box
 

Well he did, he returned a empty box. Its comical, but look how paypal sees it. You said return it, buyer claimed empty box. So he sent you a empty box. Ever since Paypal shifted ways, a lot of cases are losing.

Re: Ebay buyer claiming that he received an empty iPhone 6S box
 

Report the phone as stolen? so he cannot use it, hopefully you still have record of the IMEI number?

Re: Ebay buyer claiming that he received an empty iPhone 6S box
 

I hate to be the one to say this, but its a lost cause... It is your word against his... Additionally this was not tackled properly, you never denied sending him an empty box.

Consider this an expensive lesson. Anything more would just be time and money...

Re: Ebay buyer claiming that he received an empty iPhone 6S box
 

yeah , that sucks for you bro.. but lesson learned.. move on..