Buyer request (resolution) refund or ship - what is safe?
What is the preferred way, the safe way so to not damage my account / dsr rating..
Buyers eb request is to refund. Emailed buyer direcltyand asked what buyer wanted buyer said to go ahead and ship the items..if not refund.
Few days ago emailed buyer offering free extras and a nice partial refund when items get shipped. Wasnt able to meet the ship date i promised and am waiting on the inventory still.
Reminded buyer and informed was doing best i can and that he didnt have to go through eb and ruin my reputation in doing so.
With so much going on im at a loss for the best way to handle this so to not ruin my eb acct.
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