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Broken Items and Returns Ebay
 

Any help is appreciated so thanks in advance.

I had a buyer break a pair of earrings she bought from me. She is now asking to work out a "deal" or she will have to return them. Ebay is holding my money in paypal when I have an impeccable account with no strikes or negative feedbacks. I called and of course got the phillipines and they won't help me. Do I really have to accept a return of an item this a hole broke? I paid for insurance and it arrived to her safely. I follow all the ebay rules, but this is a new low and I am really angry.

Re: Broken Items and Returns Ebay
 

Unfortunately short answer is yes. Ebay wont give a ****....

Re: Broken Items and Returns Ebay
 

how does she ask you that ?? does she admited she broke the item ? if she write sosmething like that on ebay message, just report her and send a copy of messages to ebay, you shoud be fine

Re: Broken Items and Returns Ebay
 

If they are broken, what deal does she want? are they useable still..?

it all depends, but it may cost you more to get a return sorted and have a broken product that is not sellable...depends on if high value product eg gold and gems that can be repaired salvaged or cheap thing...let us know more.

and yes, I agree, if the buyer admits to breaking, I have used this before against them and won.

Re: Broken Items and Returns Ebay
 

If she did admit it, you have proof on your side OP

Re: Broken Items and Returns Ebay
 

I would call ebay again and have them read the messages. You may have to ask them to read the messages. You can also talk to a supervisor.