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-   -   Simple question (https://www.aspkin.com/forums/ebay-discussion/98588-simple-question.html)

Retailer77 08-11-2016 12:12 PM

Simple question
 
1) how many feedback revision requests are allowed?
I used up five and I am around 970 transactions.
One source I read stated when I get to 1000 transactions another 5 will be available.
Is this true?
Thn,

Play 08-11-2016 12:15 PM

Re: Simple question
 
Yeah its something like 5 per 1,000 transactions. That sounds about right.

eBay expect you to resolve issues before they get to the feedback stage, hence the small number. I think 5 is an ample amount, and if your offering good service, good price, right products, you'd have some to spare.

yankee 08-11-2016 12:45 PM

Re: Simple question
 
What are the complaints?

I have never had success revising feedback since the mid 2000s when we could leave negative for buyers.

Retailer77 08-11-2016 01:16 PM

Re: Simple question
 
Quote:

Originally Posted by yankee (Post 791997)
What are the complaints?

I have never had success revising feedback since the mid 2000s when we could leave negative for buyers.

The buyer misread my description..agreed to revise but I can't send revision request because states I've used my limit of 5...I'm just asking because I'm so close to 1000 transactions so hoping it resets to another 5 when I hit 1000.
By the way it's a neutral not a neg

rsot 08-11-2016 01:18 PM

Re: Simple question
 
@Retailer77 (from ebay web site - easy search):

How do I know if I'm eligible to submit a Feedback revision request?

You can submit 5 Feedback revision requests for every 1,000 Feedback comments you've received in the past 12 consecutive months. High-volume sellers (who earn more than 1,000 Feedback comments a year) can send more requests. We limit the number of requests so that sellers can focus on providing great service up front, not fixing problems after they happen

Past 12 consecutive months is an issue?

Play 08-11-2016 01:24 PM

Re: Simple question
 
If its a neutral, let it go. Don't waste your revision requests on neutral feedback.

rsot 08-11-2016 01:30 PM

Re: Simple question
 
Quote:

Originally Posted by Play (Post 792021)
If its a neutral, let it go. Don't waste your revision requests on neutral feedback.

Play makes a good point - some buyers may actual turn the neutral into a neg....

phaz0rz 08-11-2016 01:49 PM

Re: Simple question
 
I agree about not wasting one on neutral.

But to answer your question, you are granted 5 requests per 1000 feedbacks received. On top of that on January 1st of each year, you are given 5 requests for every 1000 feedback you already have. Meaning if your feedback is at 10,000 on 1/1/2017, you will be given 50 feedback revision requests on the first of the year.

Retailer77 08-11-2016 02:13 PM

Re: Simple question
 
Quote:

Originally Posted by phaz0rz (Post 792025)
I agree about not wasting one on neutral.

But to answer your question, you are granted 5 requests per 1000 feedbacks received. On top of that on January 1st of each year, you are given 5 requests for every 1000 feedback you already have. Meaning if your feedback is at 10,000 on 1/1/2017, you will be given 50 feedback revision requests on the first of the year.

That's rough..I thought it was 5 for every 1000 transactions.

If I get a negative and the buyer agrees to remove it or that they made a mistake is there any way to get it removed if all my feedback revision are used?

yankee 08-11-2016 03:10 PM

Re: Simple question
 
Quote:

Originally Posted by Retailer77 (Post 792028)
That's rough..I thought it was 5 for every 1000 transactions.

If I get a negative and the buyer agrees to remove it or that they made a mistake is there any way to get it removed if all my feedback revision are used?

If a buyer made a mistake, then you dont use a revision request. You get ebay to fix it.

I would figure out why you are getting so many. Maybe you can highlight in BOLD & RED whatever your buyers are getting confused about.

phaz0rz 08-11-2016 06:18 PM

Re: Simple question
 
Quote:

Originally Posted by Retailer77 (Post 792028)
That's rough..I thought it was 5 for every 1000 transactions.

If I get a negative and the buyer agrees to remove it or that they made a mistake is there any way to get it removed if all my feedback revision are used?

Calling in is probably your only hope.

You can try the "report this buyer" link but I've had maybe a 2% success rate with that stupid link. I think those reports are generally ignored.


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