Quote:
Originally Posted by TheyGotMeToo  Care to share your Masterpiece? |
Well, it's a little more than that. I have to first calculate the chances of the buyer actually leaving feedback if asked.
first I look at their profile. See how long they have been registered, what kind of auctions they won, and most importantly the last time they left feedback. If you see a bunch of negs, run like hell. If you see long, drawn out feedbacks, proceed with caution. If they leave those goofy weird feedbacks, or one word FB's you can pretty much count on them. If you noticed it's been weeks/months since they left ANY feedback, then you know what's up, just check back weekly to see if they have updated, then send a message.
If you completed a deal on FRI, but you noticed by WED the buyer left 2 feedbacks for other sellers but none for you, you need to be worried that you did something wrong. Maybe the shipping was late, maybe the items wasn't to their liking, maybe they seen a cheaper price after buying your auction. If you think the transaction was iffy in any shape or form, your approach should be somewhat empathetic in your message. Make them feel that you aren't sure if they felt good about their purchase with you. If they are feeling a certain way they will let you know. If not, they will probably message you back saying that they simply forgot.
Each message would be different depending on the situation so I can't give you a complete message, but there are certain keywords I use all the time.
May I Kindly request xxx. xxx.
-The key word is kindly. Sounds less pushy than, CAN YOU LEAVE ME FEEDBACK?
Kindest Regards xxx. xxx. (Best Regards is so stale)
-Again, kind is the keyword. Kindest Regards after a thoughtful message really seals the deal for anyone with a heart.
Use the persons first name when possible
-Hi Jackie, Would you be willing to
helpme/
help our company grow by posting positive feedback?
-Keywords are Would you (because it's cool if you don't want to) Help me/Us (most people will help if you clearly ask for help)
Don't use the word please...
-You need it so bad that you are begging? OK, now I'm worried that you are trying to get me to leave a positive because the item I bought is poor quality and I may come back to complain, no thanks.
Begging, and nagging places negative questions in the buyers head. Don't make them doubt you. You have to be nice, Stearn, and confident at the same time, at all times.
Now if you are like me, you got dozens of FB coming in a day, so to keep track. In the "My eBay" section you should place a note that states the date that you asked a buyer for feedback. That way you don't get confused about who you asked. I don't recommend asking more than once. Any more would be pushing it.
Also a big mistake I see with sellers. They leave feedback as soon as the buyer pays. Apparently to some the buyers only responsibility is to pay, therefore once they have payed they should be given positive feedback.
NO
A lot of buyers are sellers, or buyers who plan to be sellers. Make it clear in your auction. Once the customer has posted feedback, positive feedback will be returned. There is a method to putting that in your auction, but I don't feel like explaining. The point is that FB is pretty much the only leverage you have. Don't give it away. Make sure you get yours first. IMO that's the biggest reason sellers don't receive their feedback.
Buyers that don't leave feedback 
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