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I read that alot of sellers are just writing "NEG" or "NEGATIVE" in the feedback area. You can look at these "false positives" on toolhaus.

I agree
 

I agree. I decided I won't leave feedback for my customers. I thought if I leave feedback first they will leave feedback for me too. But they don't care anymore. 99% of my buyers don't leave feedback for me. It doesn't matter if I send out feedback reminders or anything. But I'm afraid to send out feedback reminders because I saw a few seller received negative feedback because buyer thought that seller is too aggressive and pushy about getting feedback. They can't get any negative feedback so they just don't care.

Nearly all of my buyers leave feedback, and in the past 1,000 or so transactions, I've only received 1 neg. I will only ever leave a customer positive fb if they were especially polite, or gave an extra thankyou, had a sense of humour, or something of the kind.

For the bog standard customers, I never leave fb.

sellers fighting back !!!
 

Spotted this on a blog in the states. seems some sellers have been so enraged at not being able to leave FB for bad buyers they have resorted to using the straight FB form to say bad things. hahaha



A PowerSeller said his account was suspended for leaving buyers negative comments in his positive feedback ratings for the buyers. Now that sellers are unable to leave negative (or neutral) feedback ratings, some have been leaving positive ratings for their buyers but using the comment field to describe a negative experience.


Sellers may be surprised to hear that such activity could result in suspension rather than simple feedback removal. eBay does prohibit "Negative statements that conflict with a positive rating," but includes it under "Circumstances when eBay will consider removing Feedback ratings and/or comments."

Leaving negative statements that conflict with a positive rating does not seem to fall under the criteria of "undermining the Feedback system" by using practices such as Feedback Extortion Feedback Manipulation Feedback in Seller Terms and Conditions, all of which could result in account suspension.

The seller who wrote to me said he had twice left a negative comment in a positive feedback rating (one was a deadbeat), and he believes he is under a 72 hour suspension, but believes all of his listings are "gone for good."

I have sometimes seen ebay remove bad follow-up comments to positive feedback.

But I was told by ebay's trust & safety department today that sellers can still post negative follow-up comments to positive feedback.

Maybe the original comment has to be positive first, who knows. It's hard to get an answer from eBay's trust & safety dept rather than a form letter, but this is what I got.

Usually the bad follow-up comments unleash the fury of ALL CAPS, which is cruise control for cool.

eBay seems not to be removing positives with negative comments anymore. At least for me. I got a seller who gave me a positive with an obviously negative comment. This was not a follow-up comment, but an actual straight out first comment with like "Buyer is bad, blah blah." I bugged eBay to remove the comment several times for the past month and all they did was spam this form letter back.

I have seen this form same letter that I've seen since about 1998. It's eBay's form letter where they say they refuse to remove the negative but they won't be honest and simply admit they won't remove it. Instead, eBay is dishonest and devious about it.




eBay is always lying when they say "second review". They never do any submission or second review. They simply delete they email, send a form letter, and never communicate again.

I read on this forum that eBay is suspending sellers for leaving buyers "Negative statements that conflict with a positive rating". So eBay is not doing this anymore?

Modee, how long ago was that? I've seen in some cases recently eBay sometimes won't remove the comments at all, not when they are followup, but when they are main comments.

In additon, eBay has even specifically stated that they allow negative follow-up comments so the negative comments have to go there.

I've found for getting negatives and neutrals removed, eBay is really odd. Sometimes a rep will remove it and sometimes they won't. Then they appear to have a file of the item number and they write something and so no one will even review it anymore.

Also as for positive with negative comment removal. I've seen now eBay seems to have a solid policy of not removing followups. Usually, eBay will remove positives with negative comments but other times eBay will BS around lying with the "submitted for legal review" which is eBay's lie for "we're not removing it even though it passes and there is no further review, we're just lying to play mind games with you."

I actually like it, I get less now. When they do leave negative feedback, ebay asks scary questions and are you sure blah blah. Heck I was scared when I bought something lol

Even leaveing Neg Wording in a postive way the buyer will just run to ebay and snitch like a 2nd grade school boy then ebay will make haste and have it removed then send you a volition for leaveing neg commits on a + rateing.

But if some jackoff buyer comes to your aution and bids on all your items then leaves you all Negs right after the auction ends ebay dose nothing about it. Screw ebay!!

I've found that if some buyer bids to neg bomb people in a group of me and others that I can't convince ebay to remove it but the high level powerseller that probably have account managers get it right off.

It is extraordinarily frustrating I know... and almost always the negs come from someone brand new to ebay with only a couple feedbacks if that.

Though it is a huge aggravation I personally find it is best to just block them and get on with things. Usually it gets buried within a few days and honestly, just keeping ebay policy violations away and the account up and running tends to be in the big picture way more important.

The thing is I have had someone leave a neg. thinking I hadn't refunded their money (the item was in fact still on the way to them) then they left a neg, checked paypal after I told them I had refunded it (only a $12 item, I thought I could just refund them and avoid a neg) days earlier. They hadn't even checked, then agreed to remove the feedback. This is when I realized that was basically impossible under the new rules.

As dumb as I think the change to not be able to leave buyers even a neutral is, the fact that it is impossible to have a newbie who ignorantly leaves a neg. then agrees to retract it can't is especially infuriating!

There's one way a buyer can remove a neg.
1) They agree to let the seller file an unpaid dispute and not answer it.
2) Seller closes it after 8 days so the neg goes away. Once the neg is gone, the seller reverses the strike and their fees.

Poof, neg gone.