Do i stand a chance with this?

hashbrown · #1 01-02-2013

I received a buyers message on the 1st morning of the new year stating "Item I received is not as described" so i open it up and this is what greeted me-

Hello
i purchased this from you and opened the box and the foil at the back of the is broken? This is very unsafe to use. items like these can kill people. I showed it to my friend and he advised me . This isnt the right version it isnt listed in your ad. This is false advertising and i would like a full refund. Please state properly in your ads what you are selling. Do not false advertise. If i do no receive my refund within 12 hours i will be reporting you to Ebay, Opening a Paypal Dispute, and Leaving Negative Feedback.

Thank you i await my refund.
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laugh i nearly cried

, so i responded
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hello
i have a few questions of my own before i even think of issuing a refund

1-Why have you waited so long to contact us about the damaged item?

you received your item on the 22/10/2012 and you wait almost two and a half months to get in contact to tell us you want a refund

2-What colour is the packet inside the box?
3-Did it cross your mind that they may have got damaged on the way to you?
some things are out of our control and if damaged we always either resend a new item or issue a refund.just because it got damaged does not mean it is ⊗⊗⊗⊗.

threating to leave negative feedback is against ebay's Feedback extortion policy

Your words "If i do no receive my refund within 12 hours i will be reporting you to Ebay, Opening a Paypal Dispute, and Leaving Negative Feedback."

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then i received this gem....

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Hello,

like most people , i opened the box this month after holidays. The packet is orange. Whenever i order on ebay there is never any issues like this. It is absolutely IMPOSSIBLE for the foil part at the back of item to be "damaged" in a sealed box. Not stating properly what is in your ad when listing, AND selling fraudulent or broken/ damaged items is against Ebay's policy. I have the pictures and i have the proof. Its my CHOICE to ask for a refund instead of just opening a Paypal Dispute,Leaving Negative feedback AND reporting you to ebay without even contacting you first like most ebay buyers do. As i said before i would like a refund. No one should be played with. I have already expressed my concerns and what i will be doing in my last message.

Thank You.
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now of course i had to respond again, (im kind of enjoying it

)
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What are we not stating properly in our listing? A damaged item?
Our items are new in the box when we get them, now if it was damaged in the factory we don't know because the boxes and bags are sealed or did you not notice that?

We don't go out of our way to sell broken or faulty goods the fact that your item is damaged is a mystery to us and would normally have no problem giving buyers a full refund or re-send a new item what ever the buyer wants is fine with us.

what we have issues with is your wild claims of us being fraudulent, con artists, ⊗⊗⊗⊗ this and that.

yes your items damaged, yes its our responsibility as a seller to make sure our buyers item arrives in perfect condition but it is not "IMPOSSIBLE" for an item to be damaged, if you were a seller you would know that nothing is impossible when selling online because there is a 3rd party involved (postal service) it has happened before and will happen again in the future thats life, but when a problem arises we alway aim to come to a solution be it send a new item or give a full refund straight away. but then most buyers are actually polite about it and continue to do business with us.

and most buyers check their items when they arrive even if they plan to use at a later date (basic common sense we think surly?) and get in touch and we sort it out they don't wait 85 days and start demanding and giving unreasonable time deadlines

So if you could explain your wild claims of us being fraudulent, con artists, ⊗⊗⊗⊗ this and that. we my issue your refund a little quicker

happy new year

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im now waiting the fallout from this and will update,but what do you guys and gals think? do i have a leg to stand on? or not

happy new year folks

GreenBean · #2 01-02-2013

I think you are both fruit loops.

What's the value of the item?

Under $20 immediate grovelling refund & block the buyer.

Over $20.50 & under $50.00 as above...

Higher amount play a little but not worth it.

Get it out of your selling life and move onwards.

It's like feeding trolls.

hashbrown · #3 01-02-2013

i think i was a bit out of it when i first responded,new years drinkathon and all that

the value was $55

i must say though 99% of the time i do just bend over and take it up the rear, so to speak
and just refund or send a new item but this whole thing just smells fishy to me, i mean waiting almost 3 months before checking the item.

are there any time limit on claiming refunds and leaving feedback?

thanks for the friutloop compliment haha

GreenBean · #4 01-02-2013

I hear you about New Year LOL.

Thing is this.... some dratted buyers scam ebay into allowing the claim even though the techincal time for refund is (nearly) passed.

Of course the whole lot is fishy. But it's the choice of account protection or a moment's
revenge. Another stinking position forced upon sellers.

Roscoe · #5 01-02-2013

I happen to be a Business Consultant and I teach this to all my clients.

Do whatever it takes to keep PayPal, Ebay, and Amazon happy.

What does that have to do with a customer you may be asking?

3 to 5% of all customers intentionally buy from us with the intention of ripping us off by using the product and asking for a refund, or flat out lying.

In 99.99% of the case you need to suck it up, bite the bullet, and eat the loss.

As GB said, there will always be people who take advantage of the refund process.

I've done refunds of over $1,000.00 and it sucks. I refund the buyer and apologize because I don't want bad reviews.

Unfortunately it's easy today to destroy a persons Online business today.

Focus on your good customers and get the losers out of your business asap.

It's part of doing business in todays business climate.

hashbrown · #6 01-02-2013

i think i will wait for their response or the opening of the dispute for a refund which ever come first then end the soap opera

and while it would be nice to keep my account i have a few other on the back burner.
if theres one thing I've learnt selling online cover all base and not rely on 1 of anything

thanks for taking the time to reply

zoneout · #7 01-02-2013

You have the patience of a saint... If the buyer was civil then I would work with them. This guy is a lunatic.

In this case, I would report the buyer for feedback extortion straight away if the message was thru eb message system. You can do this online or better yet get someone from trust and safety on the phone.

They cannot open a case or leave feedback after 60 days. I would ignore and block him.