No,dont tell Ebay,just cancel it,better use the reason buyer wants it cancelled????
sold £955.00 fees £162.99 left £792.01
thats 17 %,did you charge shipping ?
I have cancelled order using the excuse buyer wants to cancel .
Dont do it too often.
take a look at fee schedule,it does sound high,but drones may be in a different category like collectibles or books
is your 15 shipping included in your 955?if not then Ebay is charging you FVF on 970.
then it is 16.8 %,you can go t o Ebay and look up fee schedule
Quote:
Originally Posted by Hank
(Post 1212364)
Buyers can't cancel an order before dispatch, they have to ask the seller to do it.
Did this all happen overnight in the UK? Something isn't adding up given your keenness to get out of the transaction.
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buyer cannot cancel order,but if he files INAD,may be he can.
Quote:
Originally Posted by stevebills
(Post 1212359)
buyer has told ebay the item doesn't match the description and cancelled and the strange thing about it i haven't item sent him the item and will i still get charged the fees and should i ring ebay and tell them hes lying as its it not been posted yet
pls advised im stressed.
should i call ebay and what should i tell them?
thx
steve
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so buyer gets Ebay involved,so probably Ebay cancelled the order for him,INAD would be the reason.
No,you should not be charged for the cancelled order,fees should be reversed,check your seller account.
do not call Ebay unless it did not reverse the fee.
Relist at a higher price,also check fee shcedule why you are paying a higher %.
where did you list the item,in UK and in GBP?
where is the buyer?
There are actually 2 fees involved,one is the final value fee which Ebay earns as a sales venue,another fee is for accepting credit card,which MP charges.
There could also be foreign exchange fee if seller sold the item on non UK Ebay site.
Quote:
Originally Posted by DENDEN76
(Post 1212374)
Is it true Amazon fees are as high as 50%
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No,but there must be fees involved asking AMZN to fill your order if you have sent your inventory to AMZN warehouse and there is storage fee as well.
When you want to dispose your remaining inventory,there will also be fee
Quote:
Originally Posted by Hank
(Post 1212370)
Of course they can, and they can return it at the sellers expense....but it hasn't even been dispatched yet.
IMO the chances of a seller wanting to get out of a transaction being hit with a buyer who makes a claim of 'it's not as described' to ebay, and ebay canceling the transaction for them in the small hours of the morning are highly unlikely in the extreme.
If they have then OP has nothing to worry about. ;)
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Ebay customer service is 24/7,some are in Philipines,
I think OP should do more research on how to sell on Ebay ,questions like fees,buyer remorse ,INAD dispute,shipping etc
Quote:
Originally Posted by stevebills
(Post 1212384)
I think it should of been 12.8% not 18%
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if you are going to relist,better clarify the fee issue with Ebay first,call or go to seller forum and ask other sellers
DId check you check the fee schedule,not all categories have the same fee.
THERE is fee for selling the item and shipping and there is fee for processing your customer's credit card.
Before MP,Ebay charges you FVF on item and shipping and Paypal charges 30 cents plus 2.9%.
Back then ,there is listing fee and then if you want more pictures,there are extra fees.
