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  #1  
Old 12-21-2018
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Default eBay Germany customer support

Hi guys,

How can I reach them by email ? Or will be an issue to call from different than account phone number ? I am not sure they speak English, only German.

Buyer left lots of negative feedback and want to revise to positive, but I have only 5 available requests.

Thanks in advance.
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  #2  
Old 12-23-2018
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Default Re: eBay Germany customer support

you can contact via message center they reply within 24 hr from contact page and you can ring them with skype and see if they talk in english or german
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  #3  
Old 12-24-2018
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Default Re: eBay Germany customer support

Quote:
Originally Posted by Aguero View Post
Hi guys,

How can I reach them by email ? Or will be an issue to call from different than account phone number ? I am not sure they speak English, only German.

Buyer left lots of negative feedback and want to revise to positive, but I have only 5 available requests.

Thanks in advance.
Better to call, paypal so fcking slowly by email support
Call to paypals ireland support they will help you in english
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  #4  
Old 12-29-2018
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Default Re: eBay Germany customer support

never write paypal DE, call in. or you will have to write the same mail 20 times because you get a different rep every time who just copies the same answer

ebay can be contacted via mail in their help section. there is a button "contact us now"

AFAIK you will only be able to get helpful answers when you write them in german, because english messages are outsourced and they are just copy paste messages as well.

i can translate for you

Last edited by backamblock; 12-29-2018 at 08:25 PM.
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  #5  
Old 12-29-2018
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Default Re: eBay Germany customer support

For feedback related issues, i'd call and try sweet talk the rep.

Email will be a hit and miss.

I would assume they speak English everywhere eBay operates, but it is Germany. Just call and try perhaps?
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  #6  
Old 01-05-2019
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Default Re: eBay Germany customer support

It is a really slow process. I reached them by email them in co.uk. They remove most of the feedback but there is few to be removed.
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  #7  
Old 01-05-2019
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Default Re: eBay Germany customer support

Quote:
Originally Posted by Aguero View Post
It is a really slow process. I reached them by email them in co.uk. They remove most of the feedback but there is few to be removed.
Glad you had success through email. It does require a little bit of patience and persistence.
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  #8  
Old 01-19-2019
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Default Re: eBay Germany customer support

German EBAY site, just get someone pick up the call and then you can ask if you can communicate by English. It is fine and I had the experience with it.
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  #9  
Old 04-05-2019
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Default Re: eBay Germany customer support

I tried several times to talk to support of the ebay.de, and they only wanted to speak on german language, had some tehnical issues with shop, so I had to call US call center.

One huge question, where can I see ebay.de message center? I can only find their call center number on the site.
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  #10  
Old 04-23-2019
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Default Re: eBay Germany customer support

You dont have to call or email ebay.de you can call or email ebay.com or ebay.uk or whichever ebay that speaks english. It doesnt matter in what country is your ebay created because Ebay servers are all worldwide connected. You can call ebay.co.jp to solve your matter if you want and they are obligated to privide you help. (If you can speak Japanese :P )
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  #11  
Old 04-26-2019
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Default Re: eBay Germany customer support

Quote:
Originally Posted by Parisjen View Post
You dont have to call or email ebay.de you can call or email ebay.com or ebay.uk or whichever ebay that speaks english. It doesnt matter in what country is your ebay created because Ebay servers are all worldwide connected. You can call ebay.co.jp to solve your matter if you want and they are obligated to privide you help. (If you can speak Japanese :P )
well, the real question for me here would be if that is a good practise. while they are connected and can maybe solve your problem, i had the experience that ebay.de support denied to make changes/remove feedback/resolve cases that were opened on other countries ebay sites. i should instead contact their support directly.

so other way round, it may read strange for a rep if you are from germany/german acc, but never called ebay.de but always ebay.com.
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  #12  
Old 04-26-2019
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Default Re: eBay Germany customer support

Quote:
Originally Posted by Aguero View Post
It is a really slow process. I reached them by email them in co.uk. They remove most of the feedback but there is few to be removed.
ebay.de rep told me thay are only allowed to remove 5 feedback/day iirc.
doesnt matter if you call or write

if you want more feedback to removed ("well, please deal with mad customers before they leave feedback" he said) you should wait a few days before asking again or it will be denied most likely
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  #13  
Old 04-26-2019
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Default Re: eBay Germany customer support

Quote:
Originally Posted by backamblock View Post
well, the real question for me here would be if that is a good practise. while they are connected and can maybe solve your problem, i had the experience that ebay.de support denied to make changes/remove feedback/resolve cases that were opened on other countries ebay sites. i should instead contact their support directly.

so other way round, it may read strange for a rep if you are from germany/german acc, but never called ebay.de but always ebay.com.
Well i have german accounts and i've always solved my problems calling ebay.uk or ebay.com as my german is not so good. I have tried it even with ebay.it so its a green light from me.
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  #14  
Old 05-03-2019
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Default Re: eBay Germany customer support

Quote:
Originally Posted by Parisjen View Post
Well i have german accounts and i've always solved my problems calling ebay.uk or ebay.com as my german is not so good. I have tried it even with ebay.it so its a green light from me.
great info, i'll try it out soon

How verified are you german accs, do they have VCC/Bank/Schufa or even all of them?

Last edited by backamblock; 05-03-2019 at 09:35 AM.
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  #15  
Old 05-03-2019
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Default Re: eBay Germany customer support

Quote:
Originally Posted by backamblock View Post
great info, i'll try it out soon

How verified are you german accs, do they have VCC/Bank/Schufa or even all of them?
Well my german ebays have never asked for schufa. I wonder i they will ask in the future. I have usually verified them with Albanian visa debit cards and Albanian paypal. Never had any problem so far.
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  #16  
Old 05-20-2019
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Default Re: eBay Germany customer support

have a trouble creating ebay.de accounts,
i get suspended after listing the first item, is this because of the ip ? or is it normal nowadays ??
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  #17  
Old 05-20-2019
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Default Re: eBay Germany customer support

Quote:
Originally Posted by aimad View Post
have a trouble creating ebay.de accounts,
i get suspended after listing the first item, is this because of the ip ? or is it normal nowadays ??
What is your method, please?

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  #18  
Old 05-20-2019
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Default Re: eBay Germany customer support

i think decent setup :D
private proxy and firefox portable, real address .. it does not ask for phone verification at all ..
first item is low risk cheap book
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  #19  
Old 05-25-2019
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Default Re: eBay Germany customer support

Quote:
Originally Posted by aimad View Post
i think decent setup :D
private proxy and firefox portable, real address .. it does not ask for phone verification at all ..
first item is low risk cheap book
Before first listing its good to make some browsing history on eBay (bidding, watching items) for a week or two. You can try to list your first item as "used". Wait for the feedback and list another. Your fees payment method is also important.

I am not familiar with private proxies, but this can be an issue too. Probably you need to looks like a German seller otherwise you can use your local IPs.
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  #20  
Old 06-08-2019
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Default Re: eBay Germany customer support

Quote:
Originally Posted by Aguero View Post
Before first listing its good to make some browsing history on eBay (bidding, watching items) for a week or two. You can try to list your first item as "used". Wait for the feedback and list another. Your fees payment method is also important.

I am not familiar with private proxies, but this can be an issue too. Probably you need to looks like a German seller otherwise you can use your local IPs.
okay thank you
maybe i need to be patient before listing
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  #21  
Old 06-09-2019
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Default Re: eBay Germany customer support

Yes, sure. Build the account for longevity.
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  #22  
Old 06-16-2019
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Default Re: eBay Germany customer support

Quote:
Originally Posted by Parisjen View Post
Well my german ebays have never asked for schufa. I wonder i they will ask in the future. I have usually verified them with Albanian visa debit cards and Albanian paypal. Never had any problem so far.
schufa is checked at the step when you enter your address and you see the "please wait" screen after you click on send. it will not ask you, it is a confirmation of your inserted data in the background

i wonder if it is about how you handle your accounts or if it really makes no difference if you call them german or english..but i guess that wil be very hard to find out in a controlled testing environment
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