Customer Support - 'Support' isn't a very good description! - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > International eBay & Paypal Discussions > UK eBay & Paypal > UK eBay Suspensions

UK eBay Suspensions General issues related to UK eBay suspensions

Reply
 
Thread Tools
  #1  
Old 08-11-2013
Junior Member
 
Join Date: Aug 2013
Posts: 6
Thanks: 3
Thanked 1 Time in 1 Post
Activity: 0%
Longevity: 49%
iTrader: (0)
Angry Customer Support - 'Support' isn't a very good description!

MissMarple
Hello, xxx. Welcome to eBay Live Help. My name is MissMarple. Please give me a moment to read what you have discussed with the previous representative.

Mr Whippy IceCream
Hi Penny, okay thank you


MissMarple
I completely understand how upsetting it is as you received a notification from eBay concerning the status of your account. Let me go ahead and look into this for you.

MissMarple
Thank you for waiting,.

MissMarple
I've reviewed your account and can confirm that we've indefinitely removed your ability to sell.

MissMarple
This decision was based on evidence from our records. We are not comfortable with your selling practices or business model and we do not feel that they are conductive to a positive trading environment. Although you cannot sell on the site, you are still able to use the account for buying activity.

MrWhippyIceCream
Do you have any ideas why? I don't really understand what I've done wrong


MissMarple
It's our policy never to share exactly what gave us reason to indefinitely restrict an account as this could tell a fraudulent member how to avoid restriction in the future.

MrWhippyIceCream
My account is in good standing, my items are dispatched same day and have only ever received one negative feedback nearly a year ago. Everything is verified (Bank, PayPal etc.) There is nothing fraudulent on my ebay. I know that this isn't your fault and your only trying to help


MissMarple
While we understand that you may not agree with our decision to indefinitely restricted on your account, please understand that this decision is final and will not be reversed.

MrWhippyIceCream
Ok, well thank you for you help, just wish I knew why it had been restricted.




Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 08-11-2013
JamesNorth101's Avatar
Super Moderator
 
Join Date: Apr 2013
Posts: 17,525
Thanks: 1,468
Thanked 4,442 Times in 3,443 Posts
Activity: 75%
Longevity: 51%
iTrader: (363)
Default

Welcome to the world of ebay restrictions. Get the guide, read though it and get back on stronger
Reply With Quote
  #3  
Old 08-11-2013
Senior Member
 
Join Date: Jan 2013
Posts: 563
Thanks: 34
Thanked 124 Times in 108 Posts
Activity: 0%
Longevity: 53%
iTrader: (2)
Send a message via Skype™ to AuctionsDenied
Default

Sorry to hear about your misfortune.

All is not lost and you have come to the right place.

Make sure you pick up the stealth guide and use it along with the forum to help you get back going.

Good Luck
Reply With Quote
  #4  
Old 08-11-2013
An0nym0u$'s Avatar
Executive [VIP]
 
Join Date: Jul 2012
Posts: 1,297
Thanks: 411
Thanked 493 Times in 346 Posts
Activity: 0%
Longevity: 57%
iTrader: (2)
Default

You got about the most you will ever get out of ebay. Best to just move on and fight back by going stealth. Best of luck,
Reply With Quote
  #5  
Old 08-11-2013
rsot's Avatar
Executive [VIP]
 
Join Date: Dec 2009
Posts: 58,900
Thanks: 4,655
Thanked 7,177 Times in 6,542 Posts
Activity: 100%
Longevity: 77%
iTrader: (7)
Default

@OP, might want to edit out your eBay username.

As for the status of the account, prob best to let it go - so much easier to learn stealth and make 5 accounts and rotate sales.

You can always use it for buying if the address is valid - maybe retry an appeal in 6 months or so - worth an option but not worth pushing further now.
Reply With Quote
  #6  
Old 08-11-2013
GreenBean's Avatar
Executive [VIP]
 
Join Date: Sep 2007
Posts: 42,042
Thanks: 5,509
Thanked 9,022 Times in 7,036 Posts
Activity: 0%
Longevity: 95%
iTrader: (6)
Default

I edited your personal info.

That's a typical response.

I would never expect them to do any better.

Have a look at your sellers dashboard. Check your DSRs and look at paypal. You may find clues. Not a given.

Time for stealth to beat ebay.

__________________
Ever look at someone and think WhyTF has no one hit you with a shovel yet?
Reply With Quote
  #7  
Old 08-12-2013
Junior Member
Threadstarter  
 
Join Date: Aug 2013
Posts: 6
Thanks: 3
Thanked 1 Time in 1 Post
Activity: 0%
Longevity: 49%
iTrader: (0)
Default

Yeah I'll try again in a few months I guess, already got some stealth accounts up and running (thanks to you guys), just thought I'd share the idiotic responce I got from the customer support!
Reply With Quote
  #8  
Old 09-03-2013
Junior Member
 
Join Date: Aug 2013
Posts: 25
Thanks: 0
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 48%
iTrader: (0)
Default

i'm in the same situation I rang to get my account restrictions lifted to no avail, they are useless, i don't even know why they have any so called customer support.. you would get more response from a tailor shop dummy !
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Calling ebay customer support rocketman eBay Discussion! 9 05-03-2013 10:12 PM
Being asked to contact Customer Support delboy UK eBay & Paypal 5 01-31-2012 06:54 AM
Chat with ebay customer support this morning. NZT Subscriber Discussions 6 04-01-2011 03:34 PM
CCNow Customer support officialgirl Payment Processing 1 08-03-2008 06:05 PM


Aspkin Group

All times are GMT -5. The time now is 10:08 AM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts