Does anyone speak German? need help

[kengshu]

The account is restricted from withdrawing money. Need to call German customer service to solve the problem.

[rsot]

good luck with finding the german connection

[degsey69]

There are now phone call translator apps for iPhone and android that may work for you.

[murdered_by_ebay]

you always have the option to call american customer support even if account is german

[SaiJin]

Originally Posted by kengshu

The account is restricted from withdrawing money. Need to call German customer service to solve the problem.

You should still be able to call the USA counterpart for this and speak English.

Why is the account restricted?

[kengshu]

Originally Posted by degsey69

There are now phone call translator apps for iPhone and android that may work for you.

can you name it ?
But the most troublesome thing is that I need to fill in a German or Austrian phone number. The ebay customer would then call the number.
The German sim card in my hand can't make long calls. I have tried to contact customer service with these cards, and when I am lucky, I can meet customer service who can speak English. However, due to the card, the call will be interrupted during the call.

[kengshu]

Originally Posted by rsot

good luck with finding the german connection

hard to find. Need to speak german and know some ebay knowledge

[kengshu]

Originally Posted by murdered_by_ebay

you always have the option to call american customer support even if account is german

It seems that the policies of the United States and Germany are different. I think it would be better to contact German customer service directly

[degsey69]

That seems like a good idea

[kengshu]

Originally Posted by SaiJin

You should still be able to call the USA counterpart for this and speak English.

Why is the account restricted?

This account has submitted passport and passed the identity verification. I guess that one day the sales may increase too much, and then the average delivery time of orders is relatively slow, which triggers a 5-day inspection.
‘Verification can take up to 5 business days. During the review, a payment hold banner will appear in the Payments tab of your eBay account.’
It doesn't seem to pass the inspection, and ebay hasn't sent me any messages.
In general, it is still a bit impatient to run this store. Should be sold slowly, at least 1-2 months.

[rsot]

Welcome to the forum kengshu - all the best as you master stealth

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[agent006140]

Have you tried on line chat?
or Ebay Ireland?
you are in China and you sell on Ebay GERMANY?Did someone help you with listing your items in German?

[kengshu]

Originally Posted by agent006140

Have you tried on line chat?
or Ebay Ireland?
you are in China and you sell on Ebay GERMANY?Did someone help you with listing your items in German?

ebay Germany site does not have an option for online communication. UK site has live chat, but haven't tried it（ usually useless, because the account is not registered in UK）.Use AWS German Vps to list products.

[rsot]

what steps have you taken so far kengshu - a week has past since you posted

[degsey69]

Originally Posted by rsot

what steps have you taken so far kengshu - a week has past since you posted

He posted 10 hours before you posted this thread, not a week.

[Automasters]

meine Güte

[kengshu]

Originally Posted by rsot

what steps have you taken so far kengshu - a week has past since you posted

did nothing

[TomWorks]

Go on upwork and hire someone that knows german :P

[rsot]

Originally Posted by kengshu

did nothing

I guess the money isn't that crucial right now

[kengshu]

Originally Posted by rsot

I guess the money isn't that crucial right now

crucial but can not solve it . about 1400 €

[kengshu]

The money has been released. Everything is OK