Ebay and Paypal Suspension after parcel damaged
Hello,
Iīm not sure if this is the right place to post my problem, but here goes.
Iīve been a member of Ebay since 2004, 100% feedback, 200 + deals (not much, but Iīm mostly a buyer.
As far as I can remember I started by joining Ebay.Com, than Ebay.co.UK and later Ebay.de.
Now, the problem. A month and a half ago I sold a guitar to a guy in Germany-the guitar was sent through GLS and got there broken. He informed me of the situation and I immediatelly tried to activate the insurance (which was against loss only, and not damages-btw, it was mentioned on the listing). The shipping company (GLS) has still to give me an answer, and the buyer after a couple of weeks open a case and then a claim through Ebay (immediately my Paypal account went into red...).
I explainded him that that wasnīt going to solve the situation as it wasnīt my fault, and I didnīt have the money to pay him back. I had already gotten the money out, erased any bank accounts and credit cards (as I was suspecting things wouldnīt be in my favour)
He proceeded with the claim, and EBay without warning me or giving me any chance to give my side of the story, decided in his favor, telling him to ship the guitar (which he already did) and refunded him the money (I know this because he sent me an email saying Paypa had refunded him the money).
All of this happen with a sale I made through Ebay.de.
Meanwhile my Ebay account his limited (not giving me the opportunity to sell anything) and so is my Paypal account, with a 500 euros negative balance. Paypal also said there were some problems so they need to confirm all of the info-phot ID, proof of adress, etc- to bring my account back to life (of course I also need to put the balance back to zero- for which I donīt have the money..)
What should I do, try to get funds to bring my paypal account back to zero and then give them all the info they ask (hoping that they unlimit my Paypal account, or this will never going to happen no matter what, and should I go Stealth)
As to my negative balance, they canīt take it out from anywhere, so since Iīm Portugal, should I worry with collections agency and similar?
And my Ebay account? should I forget about that to and the years it took to get all theat feedback and jus move on (again, by going stealth?)
Thank you very much and sorry for the long post.
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