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  #1  
Old 11-27-2017
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Default Mc011 Account Restricted Supply ID Documents & Supplier Information

Hi All Iíve had a stealth account for about 3 months and Iíve done about £4000 in sales and have about 255 pos feedback and Top Rated Seller so I received a MC011 requesting proof of identification, provide utility bill and provide purchase invoice for items I had listed.

So Iíve gone ahead and provided all this information including where Iíve purchased my items from which is liquidation auction site anyway Ebay comes back to me and Indefiantly restricts my account and this is what they say;
account which has raised concerns related to supplier information, and that if we allowed selling on this account to continue this would pose a high risk to eBay buyers. For this reason there is an indefinite selling restriction in place with no appeals accepted.

Now the supplier information/invoice I provided was legit I purchased the stock in October this year and it was mobile phone accessories.

Ok my question is why have they done this and where have I gone wrong?

Your feedback will be much appreciated.
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Old 11-27-2017
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Default Re: Mc011 Account Restricted Supply ID Documents & Supplier Information

They've told you why they've done it - they don't like your supplier.

Where is the supplier based? China?
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Old 11-27-2017
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They've told you why they've done it - they don't like your supplier.

Where is the supplier based? China?
My supplier is based in the UK see the website link below;

http://www.johnpye.co.uk

Itís a well known supplier I just donít get it Ebay is really pissing me off know.
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Old 11-27-2017
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Default Re: Mc011 Account Restricted Supply ID Documents & Supplier Information

You can trying giving them a ring if you want by the account may well just be dead I'm afraid
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Old 11-27-2017
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You can trying giving them a ring if you want by the account may well just be dead I'm afraid
Yh I agree itís definitely dead Iím just gonna have to start over again and list slowly on multiple accounts.
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Old 11-27-2017
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Default Re: Mc011 Account Restricted Supply ID Documents & Supplier Information

At this point, you have nothing to lose if you want to try to call them to get it back.

But I'd focus your energy and time to creating back up accounts per stealth guide.

You can also go to the marketplace in this forum and get premade accounts so you can go run again specially in this busy holiday season
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Old 11-27-2017
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At this point, you have nothing to lose if you want to try to call them to get it back.

But I'd focus your energy and time to creating back up accounts per stealth guide.

You can also go to the marketplace in this forum and get premade accounts so you can go run again specially in this busy holiday season
Thanks and I agree Iím going to focus on creating back up accounts and I may also purchase a pre-made account to get started.
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Old 11-27-2017
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Default Re: Mc011 Account Restricted Supply ID Documents & Supplier Information

Good deal. Make sure you also read the stealth guide so you know how the back end works and how to operate your new bought account.

these 2 have to go hand in hand.
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Default Re: Mc011 Account Restricted Supply ID Documents & Supplier Information

Cheers will do
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Default Re: Mc011 Account Restricted Supply ID Documents & Supplier Information

I would aim for 3/4 accounts

Build them all up together and then if this ever happens again you have backups ready to take over
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I would aim for 3/4 accounts

Build them all up together and then if this ever happens again you have backups ready to take over
Yes Iím going to open 5 accounts may be 10 Iíve just had enough of Ebay shutting me down Iíve learnt from my mistakes and never repeated them but for some reason they still shut me down.
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Old 11-28-2017
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Default Re: Mc011 Account Restricted Supply ID Documents & Supplier Information

At some point, eBay can ask for proof of identity and utility bill?? I did not know this. How did you do this if the account was stealth?


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Default Re: Mc011 Account Restricted Supply ID Documents & Supplier Information

Quote:
Originally Posted by ernest2449 View Post
At some point, eBay can ask for proof of identity and utility bill??


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Afraid so.

It happens with real accounts and stealth accounts
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Default Re: Mc011 Account Restricted Supply ID Documents & Supplier Information

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Afraid so.

It happens with real accounts and stealth accounts
And when it does, we just drop account?
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Default Re: Mc011 Account Restricted Supply ID Documents & Supplier Information

That really depends on what they are asking for

Most the time its not too much of an issue
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Old 11-28-2017
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Default Re: Mc011 Account Restricted Supply ID Documents & Supplier Information

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Originally Posted by WWodzie View Post
And when it does, we just drop account?
If you can provide what they asked for, then you're Good.
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Old 11-29-2017
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Originally Posted by ernest2449 View Post
At some point, eBay can ask for proof of identity and utility bill?? I did not know this. How did you do this if the account was stealth?


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You have to get creative and give them what they want.
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Old 11-29-2017
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Default Re: Mc011 Account Restricted Supply ID Documents & Supplier Information

And even so, if the account is limited, it doesn't guarantee you getting your account back.

Personally if I get in trouble, I just ignore them and move one. 1 account get suspended, I start using 3 new back ups. 1 step back 2 steps forward
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Old 11-29-2017
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And even so, if the account is limited, it doesn't guarantee you getting your account back.

Personally if I get in trouble, I just ignore them and move one. 1 account get suspended, I start using 3 new back ups. 1 step back 2 steps forward
Hi SaiJin - I suppose your right itís not really worth the headache therefore jumping onto other accounts you have setup would be more feasible and cut your loses with the suspended account. 😁
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Old 11-29-2017
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Default Re: Mc011 Account Restricted Supply ID Documents & Supplier Information

Pretty much, those suspended accounts become not a priority for me. If I remember I'll "try" to give them what they want but with the mindset of "They'll screw me over anyways", but I got nothing to lose right now.
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Default Re: Mc011 Account Restricted Supply ID Documents & Supplier Information

I think its the items you where selling...
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Old 12-01-2017
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Default Re: Mc011 Account Restricted Supply ID Documents & Supplier Information

see a lot of posts in the forum about mc011 from dropshippers getting troubles with the proof of item ownership. there is a lot of invoice generators in the internet, just make sure you make them really professional even if your supplier is in china - it is still GOOD!

make an invoice that you order lots of item, let say from alibaba, choose a store, take them logo, make sure you use their real address. 2/3 times I did pass MC011.

BUT - make sure you supply with real professional looking documents and if they require for comments - don't blame anything, just supply documents and keep it professional.
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