"One hand of eBay customer service doesn't know the other."
You're kinda right here, and let me explain why. Say you have one account which got suspended, let's just say for VeRO issues (but feel free to put in any other suspension you want). Then you created a new account, and that got suspended to your old account. Now your original account has two separate suspensions. One VeRO Suspension, and one Previously Suspended User suspension.
Now what often happens in this case is when you email in it'll go go the VeRO team and the rep in his/her haste to answer your email will just give you the directions to reinstate the VeRO suspension. Now when you do this (send in all your info, etc), the rep removes the VeRO suspension and sees that you still have a PSU suspension on your account. Now depending on what the rep is trained in they can either tell you themselves that you're out of luck for 12 months, or route it to the appropriate team which will tell you the same thing.
The other way it can work is if your first 'appeal' email goes to the PSU team directly, they can just tell you straight up that you're out of luck for 12 months and not bother helping you with the VeRO suspension. Then after 12 months have passed and if you appeal again, they'll remove the PSU suspension and pass your account to the VeRO team who'll give you the directions to appeal that suspension. Either way you'd have needed to resolve the original suspension (be it VeRO or what not).
What they *should* do (but hardly ever does) is whichever dept. gets your appeals email answer, and then route it to the other team at the same time. But regardless, you ain't getting back before 12 months, or more if you keep creating new accounts   | 
