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Made new account: If I'm going to get banned again, when will it be?
 

Hi there,

Like most people here, a number of my ebay accounts were all simultaneously suspended, some time last week.

At the weekend, I made a new account, following the advice here, with fresh email addresses, credit card number, name, address..etc..

I listed about 10 items, and it's been 3 days now and so far so good. My account hasn't been suspended by the ebay Nazis.

But I'm worried about listing any more items, because I'm worried ebay are going to cancel my account again.

I guess my question is: If they're going to link this account to an old suspended account, when will they do it? Would they have done it already? How often do they do these checks? Once a day? Once a week..etc..

If i've been going for 3 days, is it safe to assume I'm ok?

thanks in advance for any advice.

:o

Hahahahahaha. God, this forum is reminding me why I hate our members. But I'll bite. You will get suspended. I guarantee it. It may take a couple of days, a couple of weeks, or even a couple of months. But you *will* be suspended.

You know, you people always assume ebay is evil, etc, but look at this guy. He's gotten suspended over and over it sounds, and keeps creating new accounts. We have policies for a reason, if you break them, you get suspended. The vast majority of the time you can appeal it and we'll tell you what you have to do, and it generally only takes a week or so and you're back on. If you keep violating said policies, your suspension time goes up, obviously. Creating a new account after being suspended is one of the more severe violations for obvious reasons. You're an idiot.

Who are you?

lol tcho, just leave now. You probably don't even work for ebay! Just trying to put on the high and mighty act, so far you haven't given any tips at all! Just leave and never come back, thanks. :)

If you follow the rules for the most part, you should be okay as long as you don't accidentally link old accounts.

TCHO sounds like he's tired of eBay as well. We're all tired of eBay.

ASPKIN, read this guys other posts. He is not tired of ebay.

ah no from his posts aspkin he is saying, "your an idiot all you on this board you got banned for a good reason dont come back" :p check his posts he acts like he is part of ebay when he mumbles off generic sheit like there is no tomorrow. You ask him a simple questions he responds back with mumbo jumbo ignoring the questions to begin with and talksa bout how he sees people banned for having good feedback and not delivering the products. Uhh..ok hows that good I dont give you the goods and you still get good feedback yeah ok.....:cool:

Hello, thanks for the replies.

Ok..so let me get this right: Is it ebays computer systems who are linking accounts and banning them, or is it an actual ebay employee who is doing it?

The way tchno, (the supposed ebay employee) is talking in a few of his other posts, I get the feeling that these ebay employees are like traffic wardens and work on commision! For every person they ban, they get extra £££ $$$

What I don't understand is, why ebay are so keen to ban people. I mean at the end of the day they're losing out on thousands of pounds/dollars worth of fees our listing fees and final value % fees. ridiculous.

Either way....tchno is a prick. I say we ban his ass lol, he's providing no useful information at all. Just condescending drabble, and repeating **** we already know

they got me again. :mad:

I can't think how. I did everything right.

The only thing they might have got me on is my images are hosted on my own website domain. I guess they have banned the domain.

Oh well, I'll try again.

roger that, it was the hosting your own pictures bit. Try again, and good luck. :)

oh I think this belongs here. Just a precautionary question, if I am signing on and off from 2 safe accounts but with what might be the same IP addresss is that a red flag??

Loser!! you're either a eBay scum "worker" (if you want to call sitting on your duff working) or someone who is WAY too involved in this ebay suspension thing and you should get a life, stat. I noticed one cheap today on ebay Aussie, Aus funds too, can't beat THAT!

The eBay systems link the accounts and serve them up to a CSR who is working that particular queue to review to see if there is enough linking evidence to suspend. The systems don't do the actual suspensions themselves, they just serve up accounts which they feel may have enough linking evidence. It's also usually backed up with a probability of the accounts being linked (which more often than not is incorrect, but I digress).

No, there is no commission for suspending accounts, god I wish! With all the romanian/nigerian scam accounts we suspend a day I'd be rich!

I'd think the reason for suspending users is pretty obvious. If someone's caught violating one policy (let's say seller non performance, ie being a sucky seller and not sending items or sending items significantly not as described), we suspend them in order to 1) get them off the site and 2) hope that they want their account back and will try and resolve their complaints with buyers. Now if we suspend such a seller and they create another account, what good has the original suspension done? And obviously if they're the type of person that'll just continue creating accounts despite us telling them NOT to, well why do we want them trading on *our* site?

It's like getting banned from a store for a month, for say shoplifting. If you try and disguise yourself and go in and get caught, what would they do? Probably ban you for life and/or take other legal measures.

Reasonable enough. I could see it being a warning list sent to review by each CSR during their shift. It would add greater understanding to why the few times I've spoken with a rep, I'm invariably transferred to another rep mid-session.


The answer to that should be obvious--more money in ebay's pocket. Assuming that the fees owed are paid. And let's be honest, the vast majority do pay at least most of their fees. Not everyone is resorting to the Modee model of doing business (for which he has his own reasons).

Also, just because someone violates one policy does not mean that they're a rebel bent on breaking all the rules or screwing over buyers. If someone conducts business in an honest manner and is unfairly booted from ebay for little reason (or little reason given), requests to have the matter resolved are turned down and the person is made to feel subhuman for their efforts... and the choice comes between selling or not selling?--most wouldn't even blink an eye. That doesn't mean this person is a crook! And it hurts no one. In fact, ebay just makes more profit. What harm is there? None that I can see. Some rules are just dumb and should be challenged. For ebay to have a "it's our playground, our rules, and you can't come in...nyahh attitude" is just childish and pig-headed. Do you really want that kind of unyielding stigma attached to *your* site?

I understand where you're coming from Jack, and I'll give some context to it.

The Previously Suspended User policy changed last year. It used to be a lot more lenient. A couple of things changed from how they used to be. The first change was that more evidence was required to suspend someone for a PSU. We need a certain amount of evidence from different 'lists', whereas before a lot less evidence was needed and it was more discretionary to the CSR working the case.

Also, the other thing that changed was how we deal with appeals and reinstatements. Before, you could keep creating new accounts and we'd suspend them and tell you to resolve the original account. Once that was resolved, we'd reinstate them all. Now what's happened is that since we feel we have stronger cases when we do a suspension, for the most part we say you have to resolve the original suspension AND wait a 12 month period on all your accounts. If you're caught with another account, the timer restarts.

There are still cases where we don't apply a 12 month period, such as if we suspend your main account for whatever and suspend 3 other accounts at the same time, or we suspend your other accounts a bit later but you weren't found to be using them or have created them *after* your original suspension. In these cases we'd say just resolve the original.

*phew*

Now as a person I agree with you when you say "just because someone violates one policy does not mean that they're a rebel bent on breaking all the rules or screwing over buyers". Some people create new accounts because they just didn't know, or they didn't read the suspension email thoroughly (or didn't read it at all), or they forgot about an old account, etc etc. I've personally fought with managers over reinstating accounts which I feel have been 'dumbly' suspended for 12 months, ie suspending a decent guy to a 4 year old account which was suspended for $1.50 of nonpayment. Sometimes they agree with me and overturn it, sometimes they don't. Unfortunately, to fight with management about every account lowers ones productivity, and we're graded, partially, on our productivity. So while some CSRs will make the effort, others won't. I can't say I've fought over every account I've seen as maybe unfair because I have metrics to meet and ultimately that's more important to me than some guy who *did* violate the policies, even if I feel they sincerely didn't know. And ultimately, when I'm working, I'm not just a person who can go with his heart. They pay me to put their policies in place, and that's what I have to do. They know that some of their policies are going to be harsh for some people, and it's a risk I suppose they've accepted. I'm only there to hit the big red suspend button (yes it's red and shiny) and go on to the next case which is served up.

Okay, lastly, the profit thing. eBay doesn't care. Ignoring that some people are unfairly or harshly punished, eBay wants the 'bad guys' out, and wants them to stay out. Some people do get the short end of the stick, and it sucks, but lots of people repeatedly abuse the system and do so purposely and maliciously. 'Bad guys' cost us more in a) reputation, b) membership and c) repayment than it's worth to allow them back on. This is why you've probably seen several very large sellers suspended in the last recent while. eBay's crackin' down. We've focussed on sellers for so long that we neglected buyers. Buyers are far less confident and feel less safe than they used to be and we need to do something about it. What eBay is trying to do is punish the guys who are sucking it up (even if they've got hundreds of thousands of feedback), and rewarding the good ones. The rewarding part is still being worked on though..lol...but a big part of it will happen when ebay rolls out the new search/results system.

Hope I've explained some things better here.

actually no you did it again just mumbo jumbo like all your post I rap a rhyme also about nothing and act like im something :rolleyes: I can repeat the same sentence, but say it differently each one also....this is great. YOu got banned my sister let it go man and admit to your crime.

Huh? That didn't quite make sense...

oh really, well I think it makes perfect sense. lmao finally somebody get's it!

Suspended Account
 

My account was suspended in 2004 for VERO violations. Stupidly, I tried to fight the VERO owner to no avail since they were refusing to respond to my e-mails.

I tried to have the account re-instated by faxing the driver's license and credit card statement without the courtesy of a response. I responded with further appeals because EBay still owed me a credit.

I opened up another account (I did not see any warning on not opening another account), achieved 99.8% positive fedback (2000+ buyers) and achieved power seller status. I no longer sold that VERO merchandise again. Now I get suspended from the 2nd account because the first account is still suspended.

I know I did wrong, but why did it take EBay 3 years to find this out? It wasn't like I was using another name.

It's hard to believe that I will never get reinstated based on my good feedback, but looking through this forum, I am going to be forever banned.

feel for ya my man....just get back on with the same mentality that has ebay for you.....get my drift.

Might be a little late jumping in on this, and someone might have already said it, but it does not take only a week to reinstate an account. If it did, this forum wouldn't exist. I received a 7 day suspension and sent multiple emails to eBay, and received nothing BUT automated replies. I waited till the week was up, did the appeal process, I even spoke with Live Help, on several occasions and all they said I could do was email, which I had already done. I continued this for three weeks before saying SCREW IT! And opening a new one. If Ebay's joke of a customer service department actually did anything useful, most of the people in this forum wouldn't be opening new accounts.

Reinstatement
 

The reinstatement process is a joke. I consistently applied for reinstatement without any word from EBay. When I got suspended from the other account 3 years later, I forwarded the reinstatement again. Last night, I got an e-mail saying I needed to forward my reinstatement again with my driver's license. 50 minutes later, I got an e-mail saying my reinstatement was denied because of this second account. I am indefinitely suspended with no forseeable chance of reinstatement. One hand of eBay customer service doesn't know the other.

they make no sense welcome to the forum :)

i say f 'em create 20 anonymous accounts and use em :)

"One hand of eBay customer service doesn't know the other."

You're kinda right here, and let me explain why. Say you have one account which got suspended, let's just say for VeRO issues (but feel free to put in any other suspension you want). Then you created a new account, and that got suspended to your old account. Now your original account has two separate suspensions. One VeRO Suspension, and one Previously Suspended User suspension.

Now what often happens in this case is when you email in it'll go go the VeRO team and the rep in his/her haste to answer your email will just give you the directions to reinstate the VeRO suspension. Now when you do this (send in all your info, etc), the rep removes the VeRO suspension and sees that you still have a PSU suspension on your account. Now depending on what the rep is trained in they can either tell you themselves that you're out of luck for 12 months, or route it to the appropriate team which will tell you the same thing.

The other way it can work is if your first 'appeal' email goes to the PSU team directly, they can just tell you straight up that you're out of luck for 12 months and not bother helping you with the VeRO suspension. Then after 12 months have passed and if you appeal again, they'll remove the PSU suspension and pass your account to the VeRO team who'll give you the directions to appeal that suspension. Either way you'd have needed to resolve the original suspension (be it VeRO or what not).

What they *should* do (but hardly ever does) is whichever dept. gets your appeals email answer, and then route it to the other team at the same time. But regardless, you ain't getting back before 12 months, or more if you keep creating new accounts :)

im never gonna get back on the cause i would prob have to fix hundereds LOL kidding

Hi- So, you are saying that after 12 months, we could write in to have the 5 yr old acct reinstated? My Power seller acct mgr said she appealed to T&S on my behalf and they said no??
Thanks

LoL powerseller account manager. I pooh on them!! Such a conflict of interest *sigh* Their bonuses are based on how well their accounts perform, so they tend to not care if their accounts are violating policies.

Anyways, without knowing the details of your suspension, if it's a basic PSU what would normally happen is both your accounts are suspended for 12 months from the date of the PSU suspension. So if your account was suspended yesterday, then it's 12 months from yesterday.

You'd also have to resolve the original suspension on your account which was 5 yrs old at some point. Now if that account was suspended indefinitely for whatever reason, then you're screwed on any account(s) you have.

NO, the age of the acct was 5+ yrs old, 2700+ fb, -0- negs, avg. 4.7 on stars, it was suspended in July 2007. Email said indefinitely suspended.due to section 9.I sent an email to MEG@ebay. GOt a reply from someone who said they reviewed my acct, and agree with t&s...

Funny, I was suspended two weeks ago over an a suspended account from 2004. My request for suspension on both accounts were denied. Lo and behold, I was reinstated. I find it hard to believe, but I'm back with the old accounts.