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eBay Suspensions General issues related to eBay Suspensions. Mostly geared towards eBay.com.

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  #1  
Old 06-29-2018
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Default Suspended then got this email from Ebay?

I have asked numerous people at Ebay about having my account reinstated. All said no. Emailed customer services, they said no. Got an email yesterday that I didn't see until today saying this:

Thank you for getting back to us. I understand how important for you to have this matter sorted. Let me assist you with your question about lifting your account from restriction.


I really appreciate your eagerness to sell more items on our site. eBay is invested in you as a seller and we’re always happy to figure out the best way to make you the most successful, while maintaining a happy balance between safety and success.



I recommend that you get in touch with our Live Help Team regarding your restriction. In this way, you and my colleague can have a discussion on how to grow your business, talk about what are your preferences, business strategies, how to get more selling allowance and how to have successful transactions.



Here are the steps as a guide on how you can contact them:



1. Click on "Help and Contact" at the top of most eBay pages.

2. Scroll down then click on "Managing your account".

3. Scroll down then click on "Account holds, restrictions, and suspensions.

4. At the bottom part of the page click "Call Us" to get the phone number.



For future reference, to reach our Account Security Team, here’s our phone number: 0345 359 3229.



Rest assured that our colleagues will do their best to assist you to get your account fully reviewed. I just need you to get in touch with them as they have the right tools for investigations and next steps. Also, I want you to get the best and the right assistance that you deserve.



I am looking forward for the reinstatement of your account and hoping that the review and investigation will be successful and of your favour, also, we're looking forward for your call so we can resolve this the soonest.



Kind regards,



Jose T.

eBay Customer Service

Called them, and guess what, NO! What are they playing at?
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  #2  
Old 06-29-2018
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Default Re: Suspended then got this email from Ebay?

They dont want to restore your account

Time to just leave that account behind and move onto a new one
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  #3  
Old 06-29-2018
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Default Re: Suspended then got this email from Ebay?

I understand that and I accepted it but they sent that after I was told no repeatedly. I wish someone would obliterate Ebay!
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  #4  
Old 06-29-2018
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Default Re: Suspended then got this email from Ebay?

Its just generic emails that they sent out

They dont really mean or help with anything
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  #5  
Old 06-29-2018
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Default Re: Suspended then got this email from Ebay?

It seems not. Terrible company. If I set a stealth one up, is there a monthly fee I would have to pay?
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Old 06-29-2018
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Default Re: Suspended then got this email from Ebay?

To make a stealth there is no monthly fee

Just need to make sure you have an IP, a VCC, new bank account and then know what your doing when it comes to making a stealth account
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Old 06-29-2018
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Default Re: Suspended then got this email from Ebay?

The front line monkeys say whatever they want to get rid of you.

You should put your effort in to moving on and starting again if you ever want to sell on ebay again.
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Default Re: Suspended then got this email from Ebay?

They're just so damn infuriating. It's a shame they're not as concerned about all the tat being sold on their ****ty website.

I have seen that there is a monthly fee for an IP address. Can I change mine manually and then go from there? I'm going to buy the Stealth Book but just want to make sure I'll be able to actually do it.
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Old 06-29-2018
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Default Re: Suspended then got this email from Ebay?

You can use a VPN which yes you would need to pay for

You can also use your home internet if it lets you change IP

A dongle is also a good option
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Default Re: Suspended then got this email from Ebay?

Thank you. I will have a crack at changing my ip address later. Is the Stealth Book a one off payment as it says its 18/month?
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Old 06-29-2018
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Default Re: Suspended then got this email from Ebay?

Quote:
Thank you. I will have a crack at changing my ip address later. Is the Stealth Book a one off payment as it says its 18/month?
I think it may be a monthly payment, for as long as you want to hold on to it. Alternatively a lifetime one off fee and you get to hold onto the guide forever.
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Old 06-29-2018
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Default Re: Suspended then got this email from Ebay?

If you are having issues with your IP, you can use IPBurger IP like me.
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Default Re: Suspended then got this email from Ebay?

But you can read it in a month and then cancel the subscription? Or even screen shot it? I guess the price on IPBurger would definitely be worth it if allowed to sell again. To be honest, I wasn't making the much money, at the best it was only around 400 a month but that suited me as it paid for a lot of stuff without having to touch my wages much from my proper job.
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Old 06-29-2018
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Default Re: Suspended then got this email from Ebay?

Quote:
Originally Posted by theshoefairy View Post
But you can read it in a month
You can do. The subscription is because the content is regularly updated. So you'll need to resubscribe if you wanted the updated version etc.

I'd read it first, so you get an idea what you're up against. It really is worth every penny!
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Old 06-30-2018
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Default Re: Suspended then got this email from Ebay?

I had a few times when they had account reinstated through chat support although it before making any significant sales
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Default Re: Suspended then got this email from Ebay?

Because they limited my account I wasnt making any significant sales anyway. They make it so hard to get above below standard when you drop because they put your items so far down the list hardly anyone can see them.
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  #17  
Old 06-30-2018
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Default Re: Suspended then got this email from Ebay?

They set people up to fail sometimes. eBay can be very very brutal
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Old 06-30-2018
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Default Re: Suspended then got this email from Ebay?

Quote:
Originally Posted by theshoefairy View Post
Because they limited my account I wasnt making any significant sales anyway. They make it so hard to get above below standard when you drop because they put your items so far down the list hardly anyone can see them.
If this ever happens again, i'd advise you to start a fresh listing of an item you have that sells well, list it at a lucrative price (even if it means you sell at a loss), and then work hard to get yourself back up to standard.

Also important not to sell too much of something that is too expensive, otherwise you'll have issues with PayPal due to a spike in sales.

Double edged sword!
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