I received an email from ebay a few days ago, detail is as below, asking for document (including manufacture's invoice and receipt). The problem is that I am selling things on ebay using my friend's account. I purchased some products from online using my name. some things are sample, which are gift with purchase, and can not show on the receipt. In this case, How do I provide the proof of purchase? Can I provide the order I placed with name different from the ebay account's owner's name? Can I explain the sample is gift with purchase by providing the receipt I purchase other products of the same brand?
Please give me your advice. Thanks.
A review of your eBay account has raised some concern that your use of services may not meet the guidelines in eBay's User Agreement. As a result, we've taken the following action on your account:
- Selling privileges have been temporarily restricted. You won't be able to list new items or revise current listings. You're also not allowed to register a new account.
- Some or all of your listings may have been removed. Any removed items will be listed further down in this email.
We have credited all associated fees except for payments processing fees and the final value fee for your listing(s).
To appeal this restriction, you'll need to:
Upload the information we've listed below to
https://ocsnext.ebay.com/ocs/mudcwf?...RiskManagement
-- Important --
Make sure that your name and username appear on each document that you submit. If this information isn't included, it can't be processed. Also, please be sure your submitted documents are current, valid, and legible.
Here's the information you need to submit:
- Documentation (including manufacturer's invoices or receipts) that shows that you purchased the item(s) recently listed for sale on eBay.
We are looking for documents regarding: All xxxx products. Activity on your account didn’t follow our policy. More specific details are provided below.
Once these requirements have been met, please reply to this email and we'll begin the appeal process. Also, please be aware that we may ask you to provide additional information to appeal this restriction.
We appreciate your cooperation in resolving this matter as quickly as possible. We look forward to working with you to restore your selling privileges.
Thanks,
eBay