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  #1  
Old 02-29-2020
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Default Mc011 asking for proof of purchase

I received an email from ebay a few days ago, detail is as below, asking for document (including manufacture's invoice and receipt). The problem is that I am selling things on ebay using my friend's account. I purchased some products from online using my name. some things are sample, which are gift with purchase, and can not show on the receipt. In this case, How do I provide the proof of purchase? Can I provide the order I placed with name different from the ebay account's owner's name? Can I explain the sample is gift with purchase by providing the receipt I purchase other products of the same brand?
Please give me your advice. Thanks.

A review of your eBay account has raised some concern that your use of services may not meet the guidelines in eBay's User Agreement. As a result, we've taken the following action on your account:
- Selling privileges have been temporarily restricted. You won't be able to list new items or revise current listings. You're also not allowed to register a new account.
- Some or all of your listings may have been removed. Any removed items will be listed further down in this email.
We have credited all associated fees except for payments processing fees and the final value fee for your listing(s).


To appeal this restriction, you'll need to:
Upload the information we've listed below to
https://ocsnext.ebay.com/ocs/mudcwf?...RiskManagement

-- Important --
Make sure that your name and username appear on each document that you submit. If this information isn't included, it can't be processed. Also, please be sure your submitted documents are current, valid, and legible.

Here's the information you need to submit:
- Documentation (including manufacturer's invoices or receipts) that shows that you purchased the item(s) recently listed for sale on eBay.
We are looking for documents regarding: All xxxx products. Activity on your account didnít follow our policy. More specific details are provided below.
Once these requirements have been met, please reply to this email and we'll begin the appeal process. Also, please be aware that we may ask you to provide additional information to appeal this restriction.

We appreciate your cooperation in resolving this matter as quickly as possible. We look forward to working with you to restore your selling privileges.

Thanks,

eBay
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  #2  
Old 02-29-2020
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Default Re: Mc011 asking for proof of purchase

just tell them someone bought it for you,
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  #3  
Old 02-29-2020
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Default Re: Mc011 asking for proof of purchase

Can I reinstate my account by just telling Ebay somebody bought for me? I am afraid the account will be suspended.
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Old 03-01-2020
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Default Re: Mc011 asking for proof of purchase

I wonder will they continue to be your friend... hmm
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Old 03-01-2020
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Default Re: Mc011 asking for proof of purchase

either you get creative and get them the documents or say you got them from a friend, either way, low chances you'll get it restored.
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Old 03-02-2020
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Default Re: Mc011 asking for proof of purchase

What if i do not action?
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Old 03-02-2020
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Default Re: Mc011 asking for proof of purchase

Account is gone for sure, they will ask you to provide you all the info once they got it boom permanent BAN
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Old 03-02-2020
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Default Re: Mc011 asking for proof of purchase

What should I do then? I have a company, Can I said that the I purchase from my company with a purchase invoice from my company? the problem is that I use my own name to purchase from online, not my company's name. Please help. I really need your help.
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Old 03-02-2020
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Default Re: Mc011 asking for proof of purchase

can how soon should I provide the purchase invoice after I get the MC011?
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  #10  
Old 03-03-2020
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Default Re: Mc011 asking for proof of purchase

You can take a few days to give them the info as they are going to take a while to get back to you. Usually this is triggered by VERO activity or a huge number of items not received cases in the resolution center.
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  #11  
Old 03-03-2020
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Default Re: Mc011 asking for proof of purchase

I’m sorry to say but this account is toast. I hope that’s not the case for you but I’ve never seen it play out any other way.
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I'm a hustler's hope, I'm not his pipe dreams.
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  #12  
Old 03-03-2020
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Default Re: Mc011 asking for proof of purchase

Quote:
Originally Posted by degsey69 View Post
You can take a few days to give them the info as they are going to take a while to get back to you. Usually this is triggered by VERO activity or a huge number of items not received cases in the resolution center.
Thank you. There is no not received cases in the resolution center, but a few cancellation. I am not sure whether it is because the cancellation triggered VERO
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Old 03-19-2020
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Default Re: Mc011 asking for proof of purchase

any updates by OP?
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  #14  
Old 03-31-2020
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Default Re: Mc011 asking for proof of purchase

After I provided the purchase proof, my account has been reinstated.
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  #15  
Old 04-01-2020
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Default Re: Mc011 asking for proof of purchase

Quote:
Originally Posted by sunflower977 View Post
I received an email from ebay a few days ago, detail is as below, asking for document (including manufacture's invoice and receipt). The problem is that I am selling things on ebay using my friend's account. I purchased some products from online using my name. some things are sample, which are gift with purchase, and can not show on the receipt. In this case, How do I provide the proof of purchase? Can I provide the order I placed with name different from the ebay account's owner's name? Can I explain the sample is gift with purchase by providing the receipt I purchase other products of the same brand?
Please give me your advice. Thanks.

A review of your eBay account has raised some concern that your use of services may not meet the guidelines in eBay's User Agreement. As a result, we've taken the following action on your account:
- Selling privileges have been temporarily restricted. You won't be able to list new items or revise current listings. You're also not allowed to register a new account.
- Some or all of your listings may have been removed. Any removed items will be listed further down in this email.
We have credited all associated fees except for payments processing fees and the final value fee for your listing(s).


To appeal this restriction, you'll need to:
Upload the information we've listed below to
https://ocsnext.ebay.com/ocs/mudcwf?...RiskManagement

-- Important --
Make sure that your name and username appear on each document that you submit. If this information isn't included, it can't be processed. Also, please be sure your submitted documents are current, valid, and legible.

Here's the information you need to submit:
- Documentation (including manufacturer's invoices or receipts) that shows that you purchased the item(s) recently listed for sale on eBay.
We are looking for documents regarding: All xxxx products. Activity on your account didnít follow our policy. More specific details are provided below.
Once these requirements have been met, please reply to this email and we'll begin the appeal process. Also, please be aware that we may ask you to provide additional information to appeal this restriction.

We appreciate your cooperation in resolving this matter as quickly as possible. We look forward to working with you to restore your selling privileges.

Thanks,

eBay
Add those products on your purchase Receipts
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  #16  
Old 04-01-2020
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Default Re: Mc011 asking for proof of purchase

Quote:
Originally Posted by sunflower977 View Post
After I provided the purchase proof, my account has been reinstated.
Congrats sunflower977
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  #17  
Old 05-12-2020
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Default Re: Mc011 asking for proof of purchase

Quote:
Originally Posted by sunflower977 View Post
After I provided the purchase proof, my account has been reinstated.

Hello how many proof of purshase have you provided?
how many listing do you have?
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  #18  
Old 05-13-2020
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Default Re: Mc011 asking for proof of purchase

Quote:
Originally Posted by yassine ahlaou View Post
Hello how many proof of purshase have you provided?
how many listing do you have?
just send them an invoice from your supplier with the last orders you have shipped.. i sent them an invoice with like 20 items that i had already shipped and they accepted it
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  #19  
Old 05-25-2020
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Default Re: Mc011 asking for proof of purchase

have you sent them your ID Details ?
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  #20  
Old 06-09-2020
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Default Re: Mc011 asking for proof of purchase

Quote:
Originally Posted by yobar View Post
Congrats sunflower977
and yeah, its very easy to fix! you need professional invoices for that..
I fixed more than 5 accounts already.

where is the professional invoice you bought?
i have at least 10 account was mc011.
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  #21  
Old 06-20-2020
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Default

how to solve mc001,
the account is eBay Stealth.we don't have real information

hi.this is Yoko

can you help me how to solve this problem

we have got mc011.

Last edited by TGMT≤; 06-21-2020 at 04:17 AM.
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  #22  
Old 06-26-2020
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Default Re: Mc011 asking for proof of purchase

Quote:
Originally Posted by yoko1988 View Post
how to solve mc001,
the account is eBay Stealth.we don't have real information

hi.this is Yoko

can you help me how to solve this problem

we have got mc011.
Welcome to the forum - all the best as you master stealth


List your steps for the account creation for better discussion and to see why you might be getting this issue
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