eBay Suspended as soon as I add phone number?

Kawaki · #1 05-12-2020

Why am I constantly getting suspended after adding my phone number? No, the IP isn't the issue as I've been browsing on a Mobile Hotspot and have been using the account for over a week perfectly fine. But the sec I add the phone number, I wait 30ish min and I'm suspended. The phone number I used was a brand new mobile number from Speedtalk mobile. I'm quite confused as to what I'm doing wrong. I don't know what to do at this point. And I've always been using a different address, name, user account, etc. I don't know if my entire machine is flagged, I don't know anything.

MasterP · #2 05-12-2020

Interested to know that as well

rsot · #3 05-12-2020

Quote:

Originally Posted by Kawaki

Why am I constantly getting suspended after adding my phone number? No, the IP isn't the issue as I've been browsing on a Mobile Hotspot and have been using the account for over a week perfectly fine. But the sec I add the phone number, I wait 30ish min and I'm suspended. The phone number I used was a brand new mobile number from Speedtalk mobile. I'm quite confused as to what I'm doing wrong. I don't know what to do at this point. And I've always been using a different address, name, user account, etc. I don't know if my entire machine is flagged, I don't know anything.

You wait 30 min without posting any listing? Just clarifying

draginho · #4 05-12-2020

I had the same problem, after adding a new phone number, I havent even listed any items for sale.

MasterP · #5 05-12-2020

Quote:

Originally Posted by draginho

I had the same problem, after adding a new phone number, I havent even listed any items for sale.

Were you able to solve it?

draginho · #6 05-12-2020

Quote:

Originally Posted by MasterP

Were you able to solve it?

No, I havent tried it again.

It was a new account ( created in Januaray in Phillipines ) unlimited, with no sellig limits !

Using Fresh IP from IP Burger

The account was about 1 week online. And then after I added the phone number (german number) for verification, I got banned for no reason.

I have got another one, but now afraid the get suspended again.

As I said before brand new account, no limits.

haiderekarar13 · #7 05-12-2020

Quote:

Originally Posted by Kawaki

Why am I constantly getting suspended after adding my phone number? No, the IP isn't the issue as I've been browsing on a Mobile Hotspot and have been using the account for over a week perfectly fine. But the sec I add the phone number, I wait 30ish min and I'm suspended. The phone number I used was a brand new mobile number from Speedtalk mobile. I'm quite confused as to what I'm doing wrong. I don't know what to do at this point. And I've always been using a different address, name, user account, etc. I don't know if my entire machine is flagged, I don't know anything.

Might not be following proper steps

tedsmith1990 · #8 05-12-2020

Mine were suspended after my mobile phone to be verified by receiving code.

I tested 2 accounts yesterday.

New accounts, have been live for 2 months with ⊗⊗⊗⊗ mobile phone first, and yesterday tried to add real numbers from Lebara, and numbers to be verified. Then Both suspended within an hour.

(you know you can post listings on EBAY after getting the phone numbers to be verified).

tedsmith1990 · #9 05-12-2020

USA account?

Quote:

Originally Posted by Kawaki

Why am I constantly getting suspended after adding my phone number? No, the IP isn't the issue as I've been browsing on a Mobile Hotspot and have been using the account for over a week perfectly fine. But the sec I add the phone number, I wait 30ish min and I'm suspended. The phone number I used was a brand new mobile number from Speedtalk mobile. I'm quite confused as to what I'm doing wrong. I don't know what to do at this point. And I've always been using a different address, name, user account, etc. I don't know if my entire machine is flagged, I don't know anything.

Kawaki · #10 05-12-2020

Quote:

Originally Posted by haiderekarar13

Might not be following proper steps

I'm following every step...this would be a different story if I'm getting banned after a certain item is listed, or out of no where. But I've tested this on 3-4 accounts. All I have aged for various periods of time ranging from 2 hr to 2 weeks as I just browse, favorite items, etc. THEN the min I add a phone number to my account, the account gets suspended within 30 min. All fresh phone numbers too.

Kawaki · #11 05-12-2020

Quote:

Originally Posted by tedsmith1990

USA account?

Yes, they are all US accounts

MasterP · #12 05-12-2020

Quote:

Originally Posted by draginho

No, I havent tried it again.

It was a new account ( created in Januaray in Phillipines ) unlimited, with no sellig limits !

Using Fresh IP from IP Burger

The account was about 1 week online. And then after I added the phone number (german number) for verification, I got banned for no reason.

I have got another one, but now afraid the get suspended again.

As I said before brand new account, no limits.

Maybe it was because the number didn't match the accounts origin. The account is from the philippines but the number is from Germany. Maybe that raised a red flag

Quote:

Originally Posted by tedsmith1990

Mine were suspended after my mobile phone to be verified by receiving code.

I tested 2 accounts yesterday.

New accounts, have been live for 2 months with ⊗⊗⊗⊗ mobile phone first, and yesterday tried to add real numbers from Lebara, and numbers to be verified. Then Both suspended within an hour.

(you know you can post listings on EBAY after getting the phone numbers to be verified).

It was a real SIM card then? Maybe it was the same issue with you - the number didn't really match the accounts country.

I think the number has to be a) real, from a real sim card and b) coming from the same country that the account is from.

But I'm trying to figure it out myself. Maybe if we put our heads together and test, we will get to the root cause of this!

Kawaki · #13 05-12-2020

Quote:

Originally Posted by rsot

You wait 30 min without posting any listing? Just clarifying

I don't make a single listing. I haven't even gotten to that stage. I'm getting suspended right after adding phone number.

Kawaki · #14 05-12-2020

Quote:

Originally Posted by MasterP

Maybe it was because the number didn't match the accounts origin. The account is from the philippines but the number is from Germany. Maybe that raised a red flag

It was a real SIM card then? Maybe it was the same issue with you - the number didn't really match the accounts country.

I think the number has to be a) real, from a real sim card and b) coming from the same country that the account is from.

But I'm trying to figure it out myself. Maybe if we put our heads together and test, we will get to the root cause of this!

Doesn't rule out my case. I've used a real sim that is from my country.

draginho · #15 05-12-2020

Quote:

Originally Posted by tedsmith1990

Mine were suspended after my mobile phone to be verified by receiving code.

I tested 2 accounts yesterday.

New accounts, have been live for 2 months with ⊗⊗⊗⊗ mobile phone first, and yesterday tried to add real numbers from Lebara, and numbers to be verified. Then Both suspended within an hour.

(you know you can post listings on EBAY after getting the phone numbers to be verified).

the same on my account...just after I get the verification code, the account was banned...

could you please send me a PM, I cant contact you, because of less than 25 post

Danke

MasterP · #16 05-12-2020

Quote:

Originally Posted by Kawaki

Doesn't rule out my case. I've used a real sim that is from my country.

My bad!

Interesting, so a lot of people are running into this issue. Can someone experienced maybe chime in?

Is it maybe a general thing that PayPal has deployed currently to scale the creation and possibly more scams down to mitigate risks? Also due to covid they don't have lots of employees working so maybe they just increased the security measures tremendously instead.

For me, it just asked for documentations regarding my bank account even though I didn't even add one as well as a copy of my ID

Did you guys get completely banned or just needed to upload some proof? Maybe we just need to go through that in order to get reactivated at least during these covid 19 times

tedsmith1990 · #17 05-12-2020

It is EBAY, not PAYPAL.

You have no way to appeal the suspension. EBAY will tell you that the decision was final and you can't appeal their decison.

Quote:

Originally Posted by MasterP

My bad!

Interesting, so a lot of people are running into this issue. Can someone experienced maybe chime in?

Is it maybe a general thing that PayPal has deployed currently to scale the creation and possibly more scams down to mitigate risks? Also due to covid they don't have lots of employees working so maybe they just increased the security measures tremendously instead.

For me, it just asked for documentations regarding my bank account even though I didn't even add one as well as a copy of my ID

Did you guys get completely banned or just needed to upload some proof? Maybe we just need to go through that in order to get reactivated at least during these covid 19 times

draginho · #18 05-12-2020

Quote:

Originally Posted by draginho

the same on my account...just after I get the verification code, the account was banned...

could you please send me a PM, I cant contact you, because of less than 25 post

Danke

cant answer your PM, same reason less than 25 postings

I just wanted to ask, do you have any experience with german accounts, or can recommend anybody ? And if you are german speaking ?

Kawaki · #19 05-12-2020

Still curious what people have done to solve this and/or what this issue is. bump...

Angel_ · #20 05-12-2020

I actually encountered a problem similar to this i get suspension's in 10 - 30 min after verifying the phone
i found out that the numbers that i used are blacklisted
Also adding a phone from a different country is suspicious try one with the same or a closer country

Kawaki · #21 05-12-2020

Quote:

Originally Posted by Angel_

I actually encountered a problem similar to this i get suspension's in 10 - 30 min after verifying the phone
i found out that the numbers that i used are blacklisted
Also adding a phone from a different country is suspicious try one with the same or a closer country

Like I said, I have been using numbers from the same country. Also, I'm using a prepaid SIM so I don't know how it is "Blacklisted". What are you using??

Angel_ · #22 05-12-2020

i use virtual numbers in my case
did you talk to the support ?