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Sticky situation
 

Hi, so on 2 of my recent orders, the buyers filed a pay-back case to paypal (because their paypal was used by someone else). So, i refunded both buyers through the resolution center on paypal.

After, i tried to cancel the orders on ebay i was hit with this message; 'We cannot cancel the order as there is a paypal dispute open'.

From my end, the paypal cases are closed, so what should i do?

Re: Sticky situation
 

I would chat with eBay support. I didn’t have that exact issue but had an issue where I refunded the buyer due returns and eBay didn’t credit me the fees. So I wrote to chat support and they issued me credit. They can still look into PayPal accounts if the transaction was cancel.

This is my experience

Re: Sticky situation
 

Sounds like a glitch.
Wait a few days and it might correct itself.
If it does not doesn't sound like you have any options other than to contact ebay.

Re: Sticky situation
 

Slokor is right, eBay will be updated by PayPal in time and the transaction will show as refunded - so nothing to worry about.

Re: Sticky situation
 

You should have refunded via Ebay,not Paypal,so you can get your Ebay fee back

Re: Sticky situation
 

You're right agent, however, from experience, Paypal have banned me for having cases like those opened. Best to close them straight away. Plus that paypal is a pretty aged account so would be a bummer losing it lol.

Also, because i cannot cancel them as of yet, would it affect any DSR ratings?

Re: Sticky situation
 

I wouldnot take the risk, get your money of that pp and switch. You should have more pp from 3 months ago made, use those.

Ebay will update and get notification from pp then it will automaticly cancel or you can press cancel and it will go thru.