How to remove this unjust suspension? - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Platform Discussions > eBay Discussion! > eBay Suspensions

eBay Suspensions General issues related to eBay Suspensions. Mostly geared towards eBay.com.

Reply
 
Thread Tools
  #1  
Old 01-31-2021
Junior Member
 
Join Date: Sep 2009
Posts: 131
Thanks: 7
Thanked 14 Times in 11 Posts
Activity: 2%
Longevity: 83%
iTrader: (1)
Arrow How to remove this unjust suspension?

I purchased two products from the same seller. Shipping was with eBay Global Shipping. The items still had not arrived 3 weeks after the estimated delivery date, and tracking was showing no updates for a month. Seller also was not responding to messages. Assuming the package had been lost in transit, I opened an INR for both purchases. The cases were put on hold for 10 days. About a week after I opened the cases, the items were delivered. Before I had a chance to go and manually close the cases, I received the below email from eBay (email copied and pasted in bold italics below).

Who do I need to contact to get this ridiculous decision reversed and have my account reinstated? To state that I abused the policy by claiming that the items were not received is ridiculous. When I opened the case, the items had not been received. That can clearly be determined by the tracking showing the delivery date! This is an aged account (5 years) so do not want to lose the account, especially not when i did not breach any policy.

Please assist on how to go about having this account reinstated and who to contact in this regard?



Activity on your account didn't follow our Abusive buyer policy. Buyers may not misuse our feedback, returns, or buyer protection programs.
What activity didn't follow the policy

More specific details are provided below.
What you need to do next

Read and make sure you understand this policy to help you avoid misusing eBay buyer protection programs

What is the policy

- Buyer’s can’t misuse eBay’s return process. The following actions are not allowed:
-- Returning an item other than the original item received
-- Using or damaging an item and then returning it
-- Making false claims, such as:
--- Returning an item with the reason that it wasn’t as described when it was described accurately
--- Saying an item wasn’t received when it was delivered
How this affects your account

- Your eBay account has been suspended.
- All your listings have been ended.
- All fees paid or payable for listings that are ended and/or hidden from search will not be refunded or otherwise credited to your account.
- You are responsible to pay all outstanding eBay fees.
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 01-31-2021
rsot's Avatar
Executive [VIP]
 
Join Date: Dec 2009
Posts: 71,952
Thanks: 5,703
Thanked 8,540 Times in 7,841 Posts
Activity: 100%
Longevity: 81%
iTrader: (7)
Default Re: How to remove this unjust suspension?

First question - are you sure this e-mail is from ebay itself? It has a weird read feeling to it - almost like a ⊗⊗⊗⊗ e-mail sent from the seller...what's the e-mail origin address?
Reply With Quote
  #3  
Old 01-31-2021
Executive [VIP]
 
Join Date: Jun 2014
Posts: 1,746
Thanks: 209
Thanked 687 Times in 500 Posts
Activity: 0%
Longevity: 53%
iTrader: (0)
Default Re: How to remove this unjust suspension?

Your title is a little misleading. You refer to the suspension as unjust while not acknowledging that the primary reason your account is suspended is yours to own.

Perhaps you forgot to close the case or got busy with something else. That's genuinely possible, but to a seller, it represents a nightmare. And to the eBay CS who checked, your actions would have seemed like that of a scammer.

Again, that's not you but leaving a case open after receipt for that length of time, while waiting on CS to adjudicate - gives off the wrong impression.

Contact customer support via chat and plead your case.

Hopefully, you haven't had a brush in the past that could mar their consideration to unsuspend your account.
Reply With Quote
  #4  
Old 01-31-2021
slokor's Avatar
Executive [VIP]
 
Join Date: Aug 2008
Posts: 9,930
Thanks: 380
Thanked 2,656 Times in 1,965 Posts
Activity: 22%
Longevity: 90%
iTrader: (90)
Default Re: How to remove this unjust suspension?

All you can do is try to contact ebay customer service (easily done via chat these days) and try to explain your side of things.
Dont hold your breath though...
__________________
AGED SUPER HIGH LIMIT ACCOUNTS: 10,000/$1,000,000 and 25,000/$500,000
NEW LOWER PRICING!
ENTER MY STORE OR CONTACT ME
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Someone kept your item and got refund? Left an unjust neg? Glitter bomb them! stressed08 eBay Discussion! 8 05-21-2016 02:02 PM
New suspension? MC154 eBay Account Indefinite Suspension - False Reporting - superking eBay Suspensions 1 01-15-2010 04:13 PM
Paypal does a credit check to remove £1700 UK recieving limit, how to remove? ar_123 PayPal Talk 2 10-03-2009 06:16 AM
What if your suspension is unjust? How do I avoid permament suspension? ytl eBay Suspensions 5 12-27-2007 04:44 PM


Aspkin Group

All times are GMT -5. The time now is 11:14 PM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2023, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58