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-   -   MC011 Restriction I have a £1,000 payout but it’s held (https://www.aspkin.com/forums/ebay-suspensions/146191-mc011-restriction-i-have-1-000-payout-but-s-held.html)

itslouis2003 12-11-2021 08:27 AM

MC011 Restriction I have a £1,000 payout but it’s held
 
So I’ve been dropshipping on ebay for the last 2 months and I’ve done £10,000 in revenue and accumulated 51 positive feedback with 97% positive. I’ve cancelled orders at the beginning when I was a bit reckless for example if my supplier was out of stock I’d just cancel my customers order rather than buy it somewhere else for a small loss etc. so I’ve cancelled a fair few for out of stock. I’ve had returns but I’ve always solved them quickly. This is the email I got.

“A number of your recent transactions have resulted in buyer complaints opened through eBay Money Back Guarantee or their payment processor, and were closed because you haven't provided one of the following:
- Valid tracking showing delivery
- A resolution within the expected timeframe

You can restore your selling privileges by taking the following actions:
- Pay any outstanding balance due to eBay as a result of refunds issued to your buyers
- Add a valid automated payment method on your account
- Resolve any open claims
- If available, upload tracking for items you recently sold

Once you complete these requirements, reply to this email, and we’ll review your account. We may ask you to provide additional information during our review.”

I hve 3 orders I need to add tracking to, and I have 1 return waiting to arrive so I can refund the buyer and that’s it. No negative balance or anything like that. So I’m wondering what’s the likelihood of getting my account reinstated and if not would I still be able to get the money? Thanks for any help I get!

muzzie 12-11-2021 08:55 AM

Re: MC011 Restriction I have a £1,000 payout but it’s held
 
Seems not much room. Do what they want...

agent006140 12-11-2021 09:25 AM

Re: MC011 Restriction I have a £1,000 payout but it’s held
 
You will get your money if all disputes are settled,whether they suspend you due to dropshipping,who knows?
is it dropshipping or retail arbitrage,who is your supplier?

itslouis2003 12-11-2021 09:41 AM

Re: MC011 Restriction I have a £1,000 payout but it’s held
 
Quote:

Originally Posted by agent006140 (Post 1178694)
You will get your money if all disputes are settled,whether they suspend you due to dropshipping,who knows?
is it dropshipping or retail arbitrage,who is your supplier?

I use banggood and godropship both uk suppliers. Same week delivery always. How can ebay find out if it’s dropshipping? My suppliers would send postage labels for all orders if I asked so ebay wouldn’t know anyways.

Roy3805 12-12-2021 05:27 AM

Re: MC011 Restriction I have a £1,000 payout but it’s held
 
If it’s possible.. NEVER cancel an order. You would do better just sending a refund after the buyer has paid. Cancellations always triggered a mc011 for me

muzzie 12-12-2021 06:33 AM

Re: MC011 Restriction I have a £1,000 payout but it’s held
 
Quote:

Originally Posted by Roy3805 (Post 1178752)
If it’s possible.. NEVER cancel an order. You would do better just sending a refund after the buyer has paid. Cancellations always triggered a mc011 for me

I cancel a lot due customers not paying. Maybe that is a good reason though.

itslouis2003 12-12-2021 06:55 AM

Re: MC011 Restriction I have a £1,000 payout but it’s held
 
Quote:

Originally Posted by Roy3805 (Post 1178752)
If it’s possible.. NEVER cancel an order. You would do better just sending a refund after the buyer has paid. Cancellations always triggered a mc011 for me

Yes I’ll do that in the future just send a refund instead. Do you think I’ll get reinstated after this return is finished? Has this happened to you before? Thanks

rsot 12-12-2021 07:26 AM

Re: MC011 Restriction I have a £1,000 payout but it’s held
 
Quote:

Originally Posted by itslouis2003 (Post 1178763)
Yes I’ll do that in the future just send a refund instead. Do you think I’ll get reinstated after this return is finished? Has this happened to you before? Thanks

Doesnt feel like you'll be automaticall reinstated - perhaps with some persistence


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