Hello, my eBay account has been suspended due to banned product. I was selling digital items on eBay. I sent the customer service the license to sell the product and the invoices of the product for proof of authenticity but I guess they didn't even look at it, my question is can we open this account back? In the incoming e-mail, it did not say that this suspension is permanent.
The email I got:
Activity on your account didn't follow our policy: Prohibited items policy
Your account didn't follow our Prohibited items policy. Prohibited items are not allowed.
What activity didn't follow the policy
More specific details are provided below.
What you need to do next
Please read and follow the instructions in this email. Do not attempt to register new eBay accounts.
What is the policy
Some items are regulated, illegal, or not allowed to be sold on eBay.
How this affects your account
- Your eBay account has been suspended.
- All your listings have been ended.
- All fees paid or payable for listings that are ended and/or hidden from search will not be refunded or otherwise credited to your account.
- You are responsible to pay all outstanding eBay fees.
Why we have this policy
This policy prevents the sale of items that are illegal, regulated, or against eBay policy. Selling these items could expose the seller to legal risk. Removing them protects both the seller and their buyers from buyer protection claims and financial loss.
More information and help
https://www.ebay.com/help/policies/p...-items?id=4207 
My eBay account has been suspended 
