I got this email Dec 21st after getting good feedback for a $3k item I sold. I've had this account for 3 years and bought a few things on it. I've submitted all documents, talked to agents many times. They keep telling me they're super backed up and escalated my case and that someone would reach out in 24-48 hours. So far no word. This has been going on for 3 weeks now...
We understand this may be inconvenient, but we’ve identified a possible discrepancy with the information provided at registration and need your assistance. Until we're able to resolve this matter, your account will remain restricted and you will be unable to buy/sell items, or engage in member-to-member communication.
To help remove the restriction, please provide a color image of your passport. If you do not have a passport readily available, please provide an alternate government-issued ID (front and back).
Go to the following secured link to upload your documents:
https://ocsnext.ebay.com/ocs/mudcwf?deptName=GSS
Here are some things to keep in mind:
- Please make sure that your submitted documents are current, valid, readable, and unaltered.
- Your name should be visible and match your current eBay account registration information (name and address).
- It may take up to 3 business days to review your information.
- Any subscriptions you have are canceled, and you will have to reapply for them after the restriction has been removed.
- Do not make any changes to your account until this matter is resolved.
For further information, please see the Payment Terms of Use:
https://pages.ebay.com/payment/2.0/terms/
Thank you for your cooperation in resolving this matter as quickly as possible.
Thanks,
eBay
Restricted account 
