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BBE Solution?
 

Recieved the below email, and wake up to payment funds on hold and super limited monthly limits. Legit account, 1 pending dispute, 2 closed due to 21 day no response from buyer.

I've been walking on eggshells with eBay due to we all know the eventuality of accounts.

So any of the older members here that can offer any advise? Is this normal? Anyone else been going through this recently?

(I've been a member here for over 5 years but couldn't restore my ID, forgot my question)

Thanks for any insight. PHEXPAT

Dear,
eBay regularly evaluates the accounts of eBay seller. In relation to your account, we have noticed that its performance does not meet the requirements of eBay's Bad Buyer Experience ("BBE") Policy . You can visit the Seller Dashboard to check your current account performance.
In accordance with the eBay Bad Buyer Experience Policy and the eBay User Agreement, eBay has determined that in order to protect the eBay Community the following restrictions will apply to your eBay account:

(a) A limit reduction has been applied to on your account; and

(b) Your payouts have been placed on hold.
We request that you immediately:

1. re-read and familiarize yourself with the Bad Buyer Experience Policy;

2. ensure that your account complies with the Bad Buyer Experience Policy in all respects;

3. strengthen the product management and service controls of your account; and

4. take action to improve the experience of eBay Buyers that engage with your account.
eBay will evaluate your account again after 4 weeks to determine whether the restrictions should continue.
The safety of the eBay community is a top priority for us. We appreciate your understanding in this matter.
Regards,

eBay

Re: BBE Solution?
 

I'm guessing the experience isn't normal, I've never had it happen to me, but their reply is I assume.

Given they're unlikely to budge even if you rang them then all you can do is ensure you address why it is happening and keep your nose very clean for the next four weeks.

Maybe suspend the products causing the issue whilst you deal with them and try to increase sales of non-contentious products via a promotion or discounts to boost your standing ready for the re-evaluation.

Re: BBE Solution?
 

It sounds like you have 3 disputes and it is higher than peer average ,like Tom said,not much you can do to change their mind,

Re: BBE Solution?
 

no the main reason is that you are registered in south east asia and there is a special BBE policy for this which considers returns/non-receipt/non-positive feedback

if you want to solve this probem then use USA fulfillment , if items arrive fast with US tracking numbers you will not have such issues

Re: BBE Solution?
 

BBE is not just SE Asia,it covers a ton of countries outside the US,UK,Canada and Western Europe.
Also it sounds he has a large number of listings ,does he have them in stock,where would he be shipping from?

Re: BBE Solution?
 

no there is a recently implemented BBE policy for south east asia specifically

Re: BBE Solution?
 

MODERATORS: this clown has to go.

Instead of advising them how to improve and avoid falling fowl of their policies he blames it on their location which matters not, it is what it is, and makes the utterly comical suggestion that they should use some kind of US based fulfillment service without even knowing why the dispute was opened.

This is happening on every single thread, it's so ridiculous now I'd say it is deliberate misinformation, and beyond stupidity.

Re: BBE Solution?
 

You need to fix all your bad metrics next month or you will permanently restrict, this policy will f*** all accounts unfortunately

Re: BBE Solution?
 

you are the clown here , you have no clue what you are talking about , on the contrary I have tremendous experience

there is a new BBE policy aimed at south east asia sellers which restricts them easily , primarily for slow delivery to the USA

in general I advise you to stay away from topics you know nothing about. I have noticed you have very limited knowledge even for the UK market , on international you are just an empty nut

Re: BBE Solution?
 

"there is a new BBE policy aimed at south east asia sellers which restricts them easily , primarily for slow delivery to the USA" You are right!

Re: BBE Solution?
 

murdered by ebay said
if you want to solve this probem then use USA fulfillment , if items arrive fast with US tracking numbers you will not have such issues
------------------------
Assuming OP does not have the items on hand and relying on some unreliable supplier,she is suggesting using a US based supplier,there are some fullfillment centers in California where many Chinese sellers are using.

Re: BBE Solution?
 

Yes, I have all my inventory, mainly collectable items.
So yes alot of listings, with different serial numbers.

Re: BBE Solution?
 

I have the merchandise with me in Asia, and ship from Asia which goes to USPS, but since the begining of the year USPS has implemented some new rules guidelines just for regular standard type white envelopes, which 1 is it has to have a customs declaration on it. Some have take 4 months, due to refused by USPS, sent back and auto reshipped = late INR. So impossible to use US Based supplier.

Re: BBE Solution?
 

YES, a few Asian countries are within that group.

Re: BBE Solution?
 

SEA does have a group of BBE, but I do believe it's global shipping, I just read that today, and INR/Dipute/Late all factored in.

Re: BBE Solution?
 

YES I know, it's pretty weird I'm still topp rated but that would lean me towards BBE, which I think they're comparing to SEA country sellers.

I'm working on it, but I also read today it's automatically reviewed, assuming bots

but yes your right gotta message some happy buyers, offer discount for a good review which I'm sure will boost up something.

Re: BBE Solution?
 

I don't know about other countries but yes for SEA there is one.

Re: BBE Solution?
 

Yes I think both you and "Tom" are right, just have to improve BBE, and just refund anything that comes in.

Re: BBE Solution?
 

Yes I copy you, but it's late shipping issues (out of my control, once I drop it off) which in turn causes INR = BBE for the region.

Thank you so much for your direct comment!

Re: BBE Solution?
 

BBE SEA Peer

How are you being evaluated
Only sellers having their registered address in the following regions are being evaluated:

HiPO
India
Singapore, Thailand, Malaysia, Vietnam, Philippines, Indonesia
Japan
Korea

I'm assuming geographically other countries have groups they compare their peers.

Re: BBE Solution?
 

You are right. The BBE policies in different regions are different. In Greater China, accounts may even be restricted due to neutral feedbacks.

Re: BBE Solution?
 

You just answered your own questions,shipping in plain envelope and rejected by USPS,you need to improve your shipping method.
Shipping by envelope,the thickness cannot be more than 1/4 inch ,thats USPS.

Re: BBE Solution?
 

the problem is that US buyers expect fast delivery , you ship from Asia and it may take a while and they file disputes , fast delivery to the US became barely possible in absence of use of an expensive shipping method

Re: BBE Solution?
 

the problem is that US buyers expect fast delivery , you ship from Asia and it may take a while and they file disputes , fast delivery to the US became barely possible in absence of use of an expensive shipping method

ebay have about 90% of the entire business in just three countries so that anything beyond those countries is not that important

Re: BBE Solution?
 

the fast delivery expectation is exhausting - I remember the early days of paid shipping...and patience

Re: BBE Solution?
 

ALIEXPRESS can handle shipping for its sellers,many of my packages come from California,altho it originates from China and if I want to return the item,it gives me a shipping label to California,these days they are faster than my domestic orders.
As for those Chinese sellers who do their own shipping from China and charge 99 cents or zero cents,US buyers do not expect fast shipping,it usually arrive in 3 weeks .
Can a US buyer files INR prior to the estimate arrival date stated in the listing?

Re: BBE Solution?
 

US buyers usually wait for 2-4 weeks , they may wait longer with reliable tracking but if packet does not enter the country within this time and become visible on tracking there will be many disputes

this is where the asian BBE policy hits the sellers as many packets need longer , they get disputes for this and later restrictions

the most reliable way would be US fulfillment

or alternatively not to list on ebay.com

Re: BBE Solution?
 

This is an introduction thread. Next time go to the main forum and post there

Re: BBE Solution?
 

Israel in which group? how do we know the group of peers?

Re: BBE Solution?
 

No no no, it's not the quality nor the thickness. 20g (0.705479 oz) envelope in it's entirety. It is the USPS below has been going on since May. Addressed correctly, Return Addressed correctly. PLAIN WHITE ENVELOPE, Standard size, machine appropriate postage.

"was dispatched June 10, 2024 under Flt. QR 929 and
arrived at USLAXA June 14, 2024, with a notation of import
terminated by US custom. Awaiting to return item at this center"

Re: BBE Solution?
 

I bounced around BBE for my region, so maybe you can do the same? Might show

Re: BBE Solution?
 

I believe it has to exceed arrival date, then they have to at least message seller 1 time, INR will push through then.

Re: BBE Solution?
 

Copy boss, understand, apoligies, and just read this and will disregard any concerns since it's for intro only, as well as not repost. I think thats unfavored as well.

Re: BBE Solution?
 

Why is Japan in the BBE group,Japanese postal system is very good.

Re: BBE Solution?
 

Yes your in SEA, but from all I researched China isn't in the Philippines group of peers for the regions to even compare to others. But yes it does make sense a neutral feedback would be considered BBE. Good luck.

Re: BBE Solution?
 

Regardless of how good Japans shipping is, it makes no difference. It's the country that it's going to. They create groups by global region and use that agains what other sellers are acomplishing in other areas.

Japan post can post an item to the US, but if the US allows it to sit in customs before they release (for an unacceptable amount of time) it to be delivered it's all factored in against seller.

Meaning your not meeting the regions peers average ect...

Account is at risk, and of course buyers just want their purchase as fast as possible and very few understand delays in customs ect..

Just BBE is one sided.

BAD BUYER EXPERIENCE is not seller friendly.