BBE Solution?

[No Choice]

Recieved the below email, and wake up to payment funds on hold and super limited monthly limits. Legit account, 1 pending dispute, 2 closed due to 21 day no response from buyer.

I've been walking on eggshells with eBay due to we all know the eventuality of accounts.

So any of the older members here that can offer any advise? Is this normal? Anyone else been going through this recently?

(I've been a member here for over 5 years but couldn't restore my ID, forgot my question)

Thanks for any insight. PHEXPAT

Dear,
eBay regularly evaluates the accounts of eBay seller. In relation to your account, we have noticed that its performance does not meet the requirements of eBay's Bad Buyer Experience ("BBE") Policy . You can visit the Seller Dashboard to check your current account performance.
In accordance with the eBay Bad Buyer Experience Policy and the eBay User Agreement, eBay has determined that in order to protect the eBay Community the following restrictions will apply to your eBay account:

(a) A limit reduction has been applied to on your account; and

(b) Your payouts have been placed on hold.
We request that you immediately:

1. re-read and familiarize yourself with the Bad Buyer Experience Policy;

2. ensure that your account complies with the Bad Buyer Experience Policy in all respects;

3. strengthen the product management and service controls of your account; and

4. take action to improve the experience of eBay Buyers that engage with your account.
eBay will evaluate your account again after 4 weeks to determine whether the restrictions should continue.
The safety of the eBay community is a top priority for us. We appreciate your understanding in this matter.
Regards,

eBay

[OldTom]

I'm guessing the experience isn't normal, I've never had it happen to me, but their reply is I assume.

Given they're unlikely to budge even if you rang them then all you can do is ensure you address why it is happening and keep your nose very clean for the next four weeks.

Maybe suspend the products causing the issue whilst you deal with them and try to increase sales of non-contentious products via a promotion or discounts to boost your standing ready for the re-evaluation.

[agent006140]

It sounds like you have 3 disputes and it is higher than peer average ,like Tom said,not much you can do to change their mind,

[murdered_by_ebay]

no the main reason is that you are registered in south east asia and there is a special BBE policy for this which considers returns/non-receipt/non-positive feedback

if you want to solve this probem then use USA fulfillment , if items arrive fast with US tracking numbers you will not have such issues

[agent006140]

BBE is not just SE Asia,it covers a ton of countries outside the US,UK,Canada and Western Europe.
Also it sounds he has a large number of listings ,does he have them in stock,where would he be shipping from?

[murdered_by_ebay]

no there is a recently implemented BBE policy for south east asia specifically

[OldTom]

Originally Posted by murdered_by_ebay

no the main reason is that you are registered in south east asia and there is a special BBE policy for this which considers returns/non-receipt/non-positive feedback

if you want to solve this probem then use USA fulfillment , if items arrive fast with US tracking numbers you will not have such issues

MODERATORS: this clown has to go.

Instead of advising them how to improve and avoid falling fowl of their policies he blames it on their location which matters not, it is what it is, and makes the utterly comical suggestion that they should use some kind of US based fulfillment service without even knowing why the dispute was opened.

This is happening on every single thread, it's so ridiculous now I'd say it is deliberate misinformation, and beyond stupidity.

[ahmaed]

You need to fix all your bad metrics next month or you will permanently restrict, this policy will f*** all accounts unfortunately

[murdered_by_ebay]

Originally Posted by OldTom

MODERATORS: this clown has to go.

Instead of advising them how to improve and avoid falling fowl of their policies he blames it on their location which matters not, it is what it is, and makes the utterly comical suggestion that they should use some kind of US based fulfillment service without even knowing why the dispute was opened.

This is happening on every single thread, it's so ridiculous now I'd say it is deliberate misinformation, and beyond stupidity.

you are the clown here , you have no clue what you are talking about , on the contrary I have tremendous experience

there is a new BBE policy aimed at south east asia sellers which restricts them easily , primarily for slow delivery to the USA

in general I advise you to stay away from topics you know nothing about. I have noticed you have very limited knowledge even for the UK market , on international you are just an empty nut

[ahmaed]

Originally Posted by murdered_by_ebay

you are the clown here , you have no clue what you are talking about , on the contrary I have tremendous experience

there is a new BBE policy aimed at south east asia sellers which restricts them easily , primarily for slow delivery to the USA

in general I advise you to stay away from topics you know nothing about. I have noticed you have very limited knowledge even for the UK market , on international you are just an empty nut

"there is a new BBE policy aimed at south east asia sellers which restricts them easily , primarily for slow delivery to the USA" You are right!

[agent006140]

murdered by ebay said
if you want to solve this probem then use USA fulfillment , if items arrive fast with US tracking numbers you will not have such issues
------------------------
Assuming OP does not have the items on hand and relying on some unreliable supplier,she is suggesting using a US based supplier,there are some fullfillment centers in California where many Chinese sellers are using.

[No Choice]

Originally Posted by agent006140

BBE is not just SE Asia,it covers a ton of countries outside the US,UK,Canada and Western Europe.
Also it sounds he has a large number of listings ,does he have them in stock,where would he be shipping from?

Yes, I have all my inventory, mainly collectable items.
So yes alot of listings, with different serial numbers.

[No Choice]

Originally Posted by agent006140

murdered by ebay said
if you want to solve this probem then use USA fulfillment , if items arrive fast with US tracking numbers you will not have such issues
------------------------
Assuming OP does not have the items on hand and relying on some unreliable supplier,she is suggesting using a US based supplier,there are some fullfillment centers in California where many Chinese sellers are using.

I have the merchandise with me in Asia, and ship from Asia which goes to USPS, but since the begining of the year USPS has implemented some new rules guidelines just for regular standard type white envelopes, which 1 is it has to have a customs declaration on it. Some have take 4 months, due to refused by USPS, sent back and auto reshipped = late INR. So impossible to use US Based supplier.

[No Choice]

Originally Posted by ahmaed

"there is a new BBE policy aimed at south east asia sellers which restricts them easily , primarily for slow delivery to the USA" You are right!

YES, a few Asian countries are within that group.

[No Choice]

Originally Posted by murdered_by_ebay

you are the clown here , you have no clue what you are talking about , on the contrary I have tremendous experience

there is a new BBE policy aimed at south east asia sellers which restricts them easily , primarily for slow delivery to the USA

in general I advise you to stay away from topics you know nothing about. I have noticed you have very limited knowledge even for the UK market , on international you are just an empty nut

SEA does have a group of BBE, but I do believe it's global shipping, I just read that today, and INR/Dipute/Late all factored in.

[No Choice]

Originally Posted by ahmaed

You need to fix all your bad metrics next month or you will permanently restrict, this policy will f*** all accounts unfortunately

YES I know, it's pretty weird I'm still topp rated but that would lean me towards BBE, which I think they're comparing to SEA country sellers.

I'm working on it, but I also read today it's automatically reviewed, assuming bots

but yes your right gotta message some happy buyers, offer discount for a good review which I'm sure will boost up something.

[No Choice]

Originally Posted by murdered_by_ebay

no there is a recently implemented BBE policy for south east asia specifically

I don't know about other countries but yes for SEA there is one.

[No Choice]

Originally Posted by agent006140

It sounds like you have 3 disputes and it is higher than peer average ,like Tom said,not much you can do to change their mind,

Yes I think both you and "Tom" are right, just have to improve BBE, and just refund anything that comes in.

[No Choice]

Originally Posted by OldTom

I'm guessing the experience isn't normal, I've never had it happen to me, but their reply is I assume.

Given they're unlikely to budge even if you rang them then all you can do is ensure you address why it is happening and keep your nose very clean for the next four weeks.

Maybe suspend the products causing the issue whilst you deal with them and try to increase sales of non-contentious products via a promotion or discounts to boost your standing ready for the re-evaluation.

Yes I copy you, but it's late shipping issues (out of my control, once I drop it off) which in turn causes INR = BBE for the region.

Thank you so much for your direct comment!

[No Choice]

BBE SEA Peer

How are you being evaluated
Only sellers having their registered address in the following regions are being evaluated:

HiPO
India
Singapore, Thailand, Malaysia, Vietnam, Philippines, Indonesia
Japan
Korea

I'm assuming geographically other countries have groups they compare their peers.

[md198989]

Originally Posted by murdered_by_ebay

you are the clown here , you have no clue what you are talking about , on the contrary I have tremendous experience

there is a new BBE policy aimed at south east asia sellers which restricts them easily , primarily for slow delivery to the USA

in general I advise you to stay away from topics you know nothing about. I have noticed you have very limited knowledge even for the UK market , on international you are just an empty nut

You are right. The BBE policies in different regions are different. In Greater China, accounts may even be restricted due to neutral feedbacks.

[agent006140]

Originally Posted by No Choice

I have the merchandise with me in Asia, and ship from Asia which goes to USPS, but since the begining of the year USPS has implemented some new rules guidelines just for regular standard type white envelopes, which 1 is it has to have a customs declaration on it. Some have take 4 months, due to refused by USPS, sent back and auto reshipped = late INR. So impossible to use US Based supplier.

You just answered your own questions,shipping in plain envelope and rejected by USPS,you need to improve your shipping method.
Shipping by envelope,the thickness cannot be more than 1/4 inch ,thats USPS.