ID Verification -> MC999 After

[MJbay]

Hi all. To start, my account was completely legitimate, with all my own details. I’d never had an eBay account before, although two other household members have accounts dating back to around 2005-2015 respectively, with 1k+ feedback on one account and no issues on either.

I decided to opena business account to start selling, but received an MC999 suspension about 20 minutes later for activity that supposedly put the community at risk. After calling eBay and explaining what I planned to sell, avg price etc, the agent reinstated my account.

As I started to sell more, I received another restriction (no MC, just listings were down in the meantime) requiring me to upload ID and confirm all tracking numbers were added. This was resolved after a week of waiting, and my listings were restored. I also provided my National Insurance number when I reached the UK selling threshold later on.

However a few days ago, about 2 mins after selling an item for £40, I received an email tilted 'Action required: Verify your identity', which noted it was due to concerns about account activity, potentially including identity inconsistencies or links to previously suspended accounts. It mentioned 'Your ability to list and sell in certain categories is limited. See "Categories with Limits" below for details.'

I completed verification through Veriff using my passport and facial scan which seemed to pass fine, but immediately afterwards received a MC999, this time stating my account was permanently suspended because eBay 'couldn’t verify my identity'.

I’ve called eBay once without success. Does the fact that this suspension specifically cites identity verification, rather than general risk to the community that is usually in MC999 suspensions, give me any better chance of reinstatement? I know the chances are low, especially after a second suspension, but I haven’t found many similar posts that mention identity verification and MC999 per say.

Didn't have a single open case and had positive feedback all-around.

[mrsalexia]

Had similar situation on some accounts

after selfie bypassed = ban

seems like selfie request = account cooked


ebay is such a ****hole right now,
the system is just retarded,

normal people can't use it and theres entire reddit section called "ebaysucks" dedicated to this,

literally platform for selling that doesn't let you sell

someone need to create something better

[MJbay]

Originally Posted by agent006140

although two other household members have accounts dating back to around 2005-2015 respectively, with 1k+ feedback on one account and no issues on either.
-----------are those 2 members still sharing same address with you?
do al three of you share same device sometimes?

Same address still. Accounts have always been used separately and never shared any devices. I know the 2005 account is quite highly regarded by ebay, as the person sold a £4k gpu and gave the funds immediately and never holds, so thought it would've helped but clearly not :P

[MJbay]

Originally Posted by mrsalexia

Had similar situation on some accounts

after selfie bypassed = ban

seems like selfie request = account cooked


ebay is such a ****hole right now,
the system is just retarded,

normal people can't use it and theres entire reddit section called "ebaysucks" dedicated to this,

literally platform for selling that doesn't let you sell

someone need to create something better

very strange that.. the one thing that annoys me is that it had a option (albeit in very small text), that would've allowed me to verify 'using my bank statement', but take 4 days instead of the estimated 1 working day for id/selfie. in the back of mind I think if I took that option, would I be here now lol

[murdered_by_ebay]

how old is the account? how many items sold? how much turnover made? which categories?

[rsot]

Welcome to the forum OP - all the best as you master stealth

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