Forum

The hypocrisy of eBay saying "fax a merchant account statement"
 

Whenever I've had chargebacks saying "not authorized" from buyers, I tell eBay the person did credit card fraud and I explain I got stuff in the mail and ask where do I fax it. eBay then responds saying to forward a copy of the email to ebay. I explain over and over that I have a real merchant account and got physical paper and not an email and like a broken record, eBay just asks for email headers. I eventually give up after seeing that others that the person frauded who used PayPal got the buyer's account suspended.

Yet now eBay wants merchant account statements faxed when they keep doing stuff like this.

so, did anyone submit a faxed copy of the their merchant account statement?

how did it go? i wonder how long it's going to take them to do release/unblock your account?

Does this happen to only new accounts or all accounts?
 

I have a few old accounts, just wondering if this message is occuring for NEW accounts only? Or, will it happen with old accounts as well?

Selling on EBay is going to be a BI4CH with faxing all this crap.

I think we all should stop posting how to get back or solutions to getting back on Ebay in public, I mean it's pretty much guaranteed that there are Ebay trolls around.

It's just happening to new accounts.

If the new accounts age for 90 days or so will it eventually go away?

I doubt it, but it's still a brand new thing with eBay...

i think they are only doing this for Xmas season. It would be wayyyy too much time and manpower to assist every fax..Or that may be the point.. Take their time so they can juice you with paypal

Only for Christmas? Like, making life difficult for eBay sellers as a gift? :D

i got this Christmas Gift and now i know how to play with it.

It is most likely for new accounts:

"Step 3. Offer PayPal or a Merchant Account Credit Card as a Payment Method To keep eBay a safe place for both buyers and sellers, sellers who register after January 17, 2007 are required to offer either PayPal or a merchant account credit card as an accepted payment method for their items. PayPal allows you to accept credit card and electronic check payments online from your buyers. You can sign up for PayPal before you list your first item for sale, or you can sign up when you list your first item."

However, nothing on the user site about merchant accounts.

You could always check the boards:

Community : Discussion Boards

I faxed in the information
 

Creating Ebay accounts without a PAYPAL account is going to be a pain in the azz. I created 2 new accounts, and faxed in my merchant account statements. I got an email back from Ebay that they can't confirm it (how can they confirm it anyways? It's not like my merchant account will disclose my private details to them).

So, they are asking yet again, for the merchant account statement which I ALREADY provided.

I think it's just a lame excuse to make sellers use Paypal.

Here is the exact email I received:

Dear XXX

Thank you for submitting your merchant processing statement to eBay.

I have completed our review, but was unable to confirm the statement
provided. To list items on eBay, please provide the following:

- a valid copy of your most recent merchant processing statement. Please
note that it doesn't need to have any transactions, we simply need to
see a complete, recent statement.

Fax this information to (866) 309-6493.

While we confirm your merchant credit card statement, you can continue
listing items on eBay with PayPal as the payment method. More
information about Selecting Payment Methods You'll Accept can be found
at the following link:

Selecting Payment Methods You’ll Accept

We appreciate you taking the time to help keep eBay a safe and fun place
to trade.

Sincerely,

i don't know what you sent them but they didn't like it. Next time send them legal note that if they won't accept your merchant account statement, they will be sued for attempting to monopolize payment services (i.e. forcing people to accept only paypal), not to mention all the other not legally sound things they're doing. ..

Is the info on the merchant account statement the same as what is on the ebay account? Or are you faxing it and blocking out name, address, etc?

it's exactly the same, did NOT block out anything.
:mad:

BTW I did this for two accounts and the guy that answered was teh same guy so basically it's like a one person reviewing all this info. so use common sense...

HI- just faxed in the CCNOW Merchant statement--- (it was used on 11 prev suspended ebay accts, btw)-- they reinstated in 1 day. BTW- I also got a landline verification call at that particular acct. Dont know if its coincidence or not? THe call was within 4 hours of faxing in the statement. NOTE- I DID block out the owners info--JUST IN CASE i need to use this again-- I had over 3 months statements-- i faxed ebay the statement from September,2007, i still have june,july, october,november for 4 other accts if I need.--When you fax the ccnow statement- choose the VIEW--without the ebay item NUMBERS, obviously. Otherwise, they can simply find out-- AH HA-- this is a 5 time suspended seller trying to get back in again...

you serious? im opening a CCnow account now

did you have your DBA: EBAY NAME and REAL NAME or ⊗⊗⊗⊗ name?

That's good to hear, thanks.

Hey, I don't see the "VIEW" page. I just signed up for it, is there any page that shows my Ebay ID or name? I mean, I don't know what to fax them with a brand new CCnow account if there are no account info or merchant ID...

Is eBay really just trying to figure if people really have a merchant account? Has anyone gotten this error using autiva with it set up to pay through auctiva and authorize.net because when you do that, they gotta use a merchant account? Or is this when you just click "merchant account" and then have to email the buyer "go to this website" ?

you have to verify your merchant account, otherwise the item will not list through Auctiva.