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  #1  
Old 01-04-2011
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Default Is this Commom?!

I had an account suspended and wanted to upload the documents that they asked and I received this back:

Hello xxxx,

Thanks for taking the time to send the information we requested for your
account xxxxxx.

We've received your documents. However, I'm afraid they didn't come
through clearly enough for us to review them as they arrived blurry or
dark.

Please submit the following:

1. Proof of identity
2. Proof of address
3. Proof of ownership: (kindly submit a photo of the item together with
the owner, we don't accept invoices only)

- Item #2905 xxxx
- Item #2905 xxxx

You'll find all the information you need on this page - open a new
window on your browser window and copy this link into it:

eBay Requests for proof of identity and ownership of items

Please ensure that all your personal details match the information
you've registered on your account. Rest assured that eBay treats your
personal information with the utmost care.

Please re-scan or re-fax your documents, or post us photocopies so that
we can review your account for reinstatement.

I'm happy to inform you that we accept documents via email attachment.
Please fill out and print a cover page, and print your user ID and email
address in block capitals on each page to help us match the documents
with your account.

xxxx, I hope that this information is helpful and that I've explained
things clearly. We look forward to receiving your documents and
resolving this matter as soon as possible.

Thank you for your patience.

Kind regards,

Rob Purcell
eBay Trust & Safety


When I contacted them they told me that as a proof of my goods, as I am a dropshipper, I need a letter from my supplier and I made one ...

You think this case is close or shall I upload the documents guys?
Even paypal tell me that the documemnts are blurred?

Do you think this is common?
Any help apprieciated

Thank you for your help in advance
Take Care &
Best Regards,

Last edited by zjnkzjen; 01-04-2011 at 02:55 PM.
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  #2  
Old 01-04-2011
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Yes this happens all the time. You can upload the information that they are requesting and hope for the best.
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  #3  
Old 01-04-2011
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Quote:
We've received your documents. However, I'm afraid they didn't come
through clearly enough for us to review them as they arrived blurry or
dark.
This what I meant by is this common :P

Shall I upload or just leave it?

Thank you guys :D
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  #4  
Old 01-04-2011
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Quote: Shall I upload or just leave it?

You do want to save the account - or trying at least - you might as well. Play with the contrast a bit.
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  #5  
Old 01-04-2011
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ok ... because they did this to me on paypal, and I thought that it is a routine now ... Thank you rsot :D
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  #6  
Old 01-04-2011
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i would remove your user name from your first post, lol
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Old 01-04-2011
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TizWoz you have zinged him ha - yeah do that.
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Old 01-04-2011
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And a quick search of the user name and details reveals what you were/are selling.

Just fyi, your items are considered high risk but might be acceptable depending on your invoices and such.

All the best.
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Old 01-04-2011
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really you can do that rsot? damn xD
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Old 01-04-2011
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is that bad leaving my name there? sorry but now I removed, not that if it made a difference, but to be sure I am on the safe side on the forum

Quote:
TizWoz you have zinged him ha - yeah do that
what does that mean ?? hehe
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  #11  
Old 01-04-2011
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That means that TizWoz read through your entire post detailed ha and picked up your little mistake of leaving your username.

It's not hard to search eB ay when you know a username so nothing so special about what I did =)
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Old 01-04-2011
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you can search mate I am not hiding anything :P I would not like you to search however if I were selling chopped peopleeeee :P :D

Yes those are sooooo HIGH RISKKKK hehe .. however Rsot, I only had problems when I started to do dropshipping hehe ... I selled a couple from my home and they sold clean, fast (In 2 hours or so ... 10 of them) but when I did dropshipp, all sort of problems with vero etc started to happen .. hehee xD

maybe it is dropshipping? I do not know :S
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  #13  
Old 01-04-2011
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Well I know a LOT of buyers do not like to receive stuff from Ch ina when they are expecting it from the U.S. so you might have had some complaints. Did you use your pa yp al to purchase from dropshipper? Also a flag.
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  #14  
Old 01-04-2011
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Ebay and PP also watch this forum with great intrest.

Anyone could have noticed your user name there including an ebay employee

If they did i doubt you are going to save the account, if you do save it count yourself very lucky.

A bit of advice, never post any problems your having in REAL Time and never any of your details that you use on paypal or ebay.
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  #15  
Old 01-04-2011
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heh, yes I did that :P I made a mistake heh ... WHat do you think if on ebay I say my items are in my country and I ship them from other country??

and I will be hiding the dropshipping stuff?

Thank you for your help mateeee :D :D
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  #16  
Old 01-04-2011
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I am feeling that I have just got screwed up xD ... well new start in few days I guess need to make ... and a good strong start hopefully no fallbacks. I will make it carefully and start being 100% more protective and with eyes open

Thank you for your good advies guys you are awesome
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