I`ve taken out names ect ....this is the transcript.
(6/7/2011 12:28:31 PM)
Welcome to eBay Live Help, my name is Anne. How may I help you today?
(6/7/2011 12:28:40 PM)
hi anna
(6/7/2011 12:28:55 PM)
Please go ahead.
(6/7/2011 12:31:03 PM)
Just enquiring whats happened to my account as it has been restricted indefinatly ?? it say s it because of my performance but i have turned my dsr`s around and in the last 45 transactions i`ve had near perfect dsr`s which is something you asked my to do ??
(6/7/2011 12:32:24 PM)
Am I correct in thinking that your main issue is you would like to know why we have placed your account for selling restriction?
(6/7/2011 12:32:51 PM)
yes please
(6/7/2011 12:33:34 PM)
Let me see what I can do here to help you.
(6/7/2011 12:34:03 PM)
thanks
(6/7/2011 12:34:31 PM)
While I’m pulling this up to review it real quick, are there any additional concerns you would like me to address today?
(6/7/2011 12:34:59 PM)
no thats all
(6/7/2011 12:37:44 PM)
Please give me 5 minutes to look into this for you.
(6/7/2011 12:38:02 PM)
no problem
(6/7/2011 12:47:57 PM)
Thank you for waiting. I've reviewed your account and can confirm that we've indefinitely removed your ability to sell. The reason for this is that you aren't meeting the minimum performance standards needed to sell on eBay.
(6/7/2011 12:48:49 PM)
I can see from our records that we had previously coached you about the low levels of buyer satisfaction on your account last 23rd of December 2010 and stated that we needed to see a big improvement. Since then your account has failed to meet the requirements of our Seller Performance standards, so we had to take action.
(6/7/2011 12:51:44 PM)
ok , so will i never be able to sell on this account again ?......also i`ve only just began to sell again scince december and as you can see from my account in the last 2 months i have drascticlly improved ?
(6/7/2011 12:54:14 PM)
The restriction means that you're no longer able to sell on eBay with this account, however you may continue to buy items, leave Feedback, access emails in My Messages and do most other administrative tasks.
(6/7/2011 12:54:49 PM)
I realise that this may not be the answer you were looking for but I hope I've explained our position clearly.
(6/7/2011 12:55:14 PM)
Is there an apeall process ?
(6/7/2011 12:58:31 PM)
None at this point.
(6/7/2011 12:59:47 PM)
ok, can you send me the "coached" 23rd december 2010 email to me please.
(6/7/2011 01:03:33 PM)
I can see here that you can still view the coaching we have sent last 10th of December 2010.
(6/7/2011 01:04:00 PM)
You may go to your My messages and look for the date it was sent.
(6/7/2011 01:04:32 PM)
thanks
(6/7/2011 01:04:55 PM)
The subject line was Recommendations to improve your buyer satisfaction.
(6/7/2011 01:05:06 PM)
It's my pleasure to have assisted you with your concern. Are we good from here?
(6/7/2011 01:06:15 PM)
It appears that you no longer have further questions. I hope I have assisted you with your concern. Once again, thank you for using eBay Live Help and have a nice day.
System message (6/7/2011 01:06:20 PM)
The chat session is being wrapped up.
System message (6/7/2011 01:06:23 PM)
All times in the above transcript are in the following time zone: (GMT) Greenwich Mean Time : Dublin, Edinburgh, Lisbon, London
System message (6/7/2011 01:06:23 PM)
The chat session has ended.
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