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eBay Suspensions General issues related to eBay Suspensions. Mostly geared towards eBay.com.

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Old 11-02-2011
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Exclamation FR91000 Your recent e-mail to eBay - please contact us by phone

Okay can someone help me out here!

Your recent e-mail to eBay - please contact us by phone

ear eBay Member,


Quote:
Thank you for contacting eBay.

In order to help you more quickly, please contact us by phone. When you
call the number below, you'll be able to talk with a customer support
specialist who can help you with your issue.

You can talk to us by calling (866) 540-3229.

We are available from 5:00AM ? 10:00PM PT, seven days a week.

We look forward to hearing from you.

Thanks,
eBay
So now they want me to call their customer service department to verify a few things. Could someone tell me what sort of questions they might ask me? Are they going to asking me for my name birth and address? What else ?
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Old 11-02-2011
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They will ask you everything on the account usually your name, username, what your selling and where you get your items. Have all your account info ready from your name to date of birth.
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Old 11-02-2011
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They will ask you everything on the account usually your name, username, what your selling and where you get your items. Have all your account info ready from your name to date of birth.
Are you saying they would literally require me to tell them my supplier info? Including their website and a phone number?
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Old 11-02-2011
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think of everything to do with the account and have it ready,EVERYTHING
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Old 11-02-2011
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Are you saying they would literally require me to tell them my supplier info? Including their website and a phone number?
Yes, they will want supplier info if there is not a website they will check on google maps or whatever resources they have if the place exist and what they sell and how long its been in business. Thats what they do when your on the phone and they tell you, please give me a few minutes while I check into this. While your on hold they are checking everything. They probably got a button that says link and it cross checks the millions of accounts to see if your linked or something. Be prepared and put yourself in place of the rep. If you were the rep and a seller gives you the supplier info documents would you accept it or would you look at it and say this guy is joking. This means make sure what you give them makes sense and is good documentation legit.
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Old 11-02-2011
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Originally Posted by FandangoKango View Post
Yes, they will want supplier info if there is not a website they will check on google maps or whatever resources they have if the place exist and what they sell and how long its been in business. Thats what they do when your on the phone and they tell you, please give me a few minutes while I check into this. While your on hold they are checking everything. They probably got a button that says link and it cross checks the millions of accounts to see if your linked or something. Be prepared and put yourself in place of the rep. If you were the rep and a seller gives you the supplier info documents would you accept it or would you look at it and say this guy is joking. This means make sure what you give them makes sense and is good documentation legit.
Are they actually going to call this supplier or simply check their website to see if they are legit?
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Old 11-02-2011
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Yes, they call while your on hold or if you send in docs by fax or email they will call at sometime before they re-instate you so be ready to answer and make sure your the rep at the company.
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Old 12-29-2011
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Hello, I'm having the same problem with ebay and they want me to call them.
I just received theFR91000 today. I want to know how was your experience after you called ebay and what happened with your account.

Thank you
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Old 12-29-2011
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How did this work out for stanislav? No updates...
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No updates???
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